8–2
Troubleshooting
Hitachi AMS 2100/2300 Storage System Hardware Guide
Getting help
If you have difficulty with any of the procedures included in this chapter, or
if a procedure does not provide the answer or results you expect, please
contact the Hitachi Data Systems Customer Support team. See the
section in the Preface for information about accessing the support
portal.
Troubleshooting tables
lists common problems and their solutions. Detailed solutions are
described in this chapter. The solutions include flowcharts and other
instructions to assist you to solve these problems.
•
Table 8-1: Problems and Solutions
Symptom
Possible Cause
Action
Missing or
damaged parts
•
Packing error
•
Shipping damage
If any of the contents listed on the packing list that is
included with the unit are missing or damaged,
contact your place of purchase.
A failure other
than an array
failure occurs
No power to host and/or
array
1. Check that the host and the array are turned on.
2. Ensure that power cables to the equipment are
connected.
3. Ensure that the power source is operational.
Communication failure with
host
1. Verify that the port activity LEDs on the Fibre
Channel data ports being used are is ON. If not, try a
different Fibre Channel data port.
2. Check the LUN Manager, mapping and LUN
settings.
Array or part has
failed
Array or part has failed
1. Start Navigator 2. If it fails to start, see
, below.
2. Go to the Explorer pane and select Resources >
Arrays.
3. In the Array List window, check for a failed array.
If you find one, select Components > Trays.
4. From the Alerts screen, click Details to check for
additional failed parts.
5. Read any detailed information about the failed
part.
6. If the failed component is a drive, order a
replacement drive from the Web Portal at
.
An unidentified
failure has
occurred
Software failure
1. If using preinstalled software (see
), refer to the documentation
for that product.
2. Turn off the AMS 2100/2300 array. Verify that the
front panel Power LED goes OFF. If the Power LED is
ON, disconnect both power cables and verify that the
front panel Power LED is OFF.
3. Turn on the AMS 2100/2300 array and verify that
the Ready LED goes ON.
4. If these steps do not resolve the problem, see
, above.
Содержание AMS 2100
Страница 20: ...xx Preface Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 28: ...1 8 Introduction Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 50: ...1 30 Introduction Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 70: ...2 20 Functional and operational characteristics Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 116: ...4 44 Hardware components Hitachi AMS 2100 2300 Storage System Hardware Guide Figure 4 37 Alarm LED Locations ...
Страница 176: ...5 58 Installation Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 240: ...7 58 Configuration Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 278: ...10 6 Upgrading the firmware Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 282: ...11 4 Connection configuration restrictions Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 292: ...B 6 Regulatory information Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 304: ...Index 4 Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 305: ...Hitachi AMS 2100 2300 Storage System Hardware Guide ...