Troubleshooting
8–3
Hitachi AMS 2100/2300 Storage System Hardware Guide
Navigator 2 does
not start
Communication failure with
host or management
console
•
Check and reset communications settings
•
Check and reconnect LAN cables. Replace if
needed.
•
Check LEDs and take appropriate action. See the
LEDs section in this table.
•
Check and restore power to equipment as
needed.
•
Be sure the computer acting as the management
console meets the minimum requirements described
in
•
Check the settings of your browser.
•
Verify that the correct IP address was entered in
the
browser
address field.
•
Verify that the Navigator 2 server is working.
•
Verify that the host has Java Runtime
Environment (JRE) version 1.6 (update 2) installed.
This is a free download from
.
•
If these steps do not fix the problem, you may
need to reinstall the Navigator 2 software.
Corrupt Navigator 2
installation
Reinstall Navigator 2. See
.
Navigator 2 does
not run
Incorrect communication
setting: Negotiation
Check the negotiations settings on the management
console, and array. Make sure they are the same.
The default value for the negotiation is Auto.
Incorrect value set for the
IP address, subnet mask,
or default gateway of array
Set a suitable value for the customer's environment
for the IP address, subnet mask, and default gateway
of array.
[IPv4 default value]
controller #0:
IP address:192.168.0.16
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
controller #1:
IP address:192.168.0.17
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
[IPv6 default value]
controller #0:
IP Address:Auto
controller #1:
IP Address:Auto
Communication failure with
host or management
console
1. Check and reset communications settings.
2. See next section in this table.
Table 8-1: Problems and Solutions (Continued)
Symptom
Possible Cause
Action
Содержание AMS 2100
Страница 20: ...xx Preface Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 28: ...1 8 Introduction Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 50: ...1 30 Introduction Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 70: ...2 20 Functional and operational characteristics Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 116: ...4 44 Hardware components Hitachi AMS 2100 2300 Storage System Hardware Guide Figure 4 37 Alarm LED Locations ...
Страница 176: ...5 58 Installation Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 240: ...7 58 Configuration Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 278: ...10 6 Upgrading the firmware Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 282: ...11 4 Connection configuration restrictions Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 292: ...B 6 Regulatory information Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 304: ...Index 4 Hitachi AMS 2100 2300 Storage System Hardware Guide ...
Страница 305: ...Hitachi AMS 2100 2300 Storage System Hardware Guide ...