Hitachi AMS 2100, Руководство по оборудованию

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8–12
Troubleshooting
Hitachi AMS 2100/2300 Storage System Hardware Guide
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4. If you received an email about the failure or used SNMP to detect the
failure, check that the hardware serial number in the email/SNMP
matches the one on The AMS 2100/2300 array (see Figure 8-3 on
page 8-11 ).
5. Check the status column of the system that matches the hardware serial
number checked in the previous step.
• Normal = The AMS 2100/2300 array is operating normally. The
fault may have occurred between the array and the host. See “A
failure other than an array failure occurs” in Table 8-1:Problems
and Solutions, on page 8-2 .
• Navigator 2 cannot access the AMS 2100/2300 array. The MAIN
SW switch may be set to the OFF position or a network failure may
have occurred between the host and the array. See “Navigator 2
cannot communicate with the array” in Table 8-1:Problems and
Solutions, on page 8-2 .
6. From the Arrays area shown in Figure 8-3 on page 8-11 , click the name
of the array. When the next screen appears, click either Alerts &
Events in the Array List window or Check for Errors in the Common
Array Tasks area. In the Alert Parts tab, check for the failed part, such
as a disk drive (see Figure 8-4 ).
• If a disk drive is shown, replace the drive. See Adding a disk drive
in chapter 9.
• If the AMS 2100/2300 array is shown, the array is faulty and
should be replaced.
• If neither appears in the failure list window, a software failure may
have occurred. See An unidentified failure has occurred in Table 8-
1:Problems and Solutions, on page 8-2 .
•
Figure 8-4: Example of the Failure Parts List Tab
NOTE: If Navigator 2 cannot access the AMS 2100/2300 array, the array
may be turned off or there may be a network failure between Navigator 2
and the array.