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Guarantee Certificate
Manufacture date (Quality Control stamp).............................
Receipt or sales invoice should be enclosed with Guarantee Certificate. Warranty is null and void if the following is not filled.
WARRANTY TERMS:
1.
HEWALEX grants a 3-year warranty for failure-free operation of the HEWALEX PCWU 2.5kW heat pump.
2.
During warranty period the user is entitled to free of charge repairs of any damage occurring through the fault of manufacturer.
3.
HEWALEX is discharged from any warranty liability for faulty unit operation, which may occur due to its use contrary to Operating Manual
instructions, as well as carrying out any repairs and modifications by unauthorised persons, and due to any other damage occurring not
through the fault of the manufacturer.
4.
Any defects revealed during warranty period will be eliminated within 30 days from the date of reporting them by the user.
5.
Warranty claims should be sent to Claims Department of Hewalex Sp. z o.o. Sp.K., ul. Słowackiego 33, 43-502, Czechowice-Dziedzice,
Poland (tel.:.+48(32) 214 17 10, GSM: + 48 723 232 232, INFOLINE: 0801 000 810, hewalex.pl).
6.
Buyer is entitled to equipment replacement with a new one, or return of incurred costs in case of finding manufacturing defect, which is
impossible to eliminate.
7.
Warranty rights may be executed only on the basis of submitted Guarantee Certificate and completed checklist procedure. Not filled or
partially filled checklist is void. One checklist sheet must be sent to HEWALEX according to the terms and conditions specified in the
checklist. Failure to send installation checklist is the basis to reject service application.
8.
Unjustified visits of service personnel may provide grounds for the manufacturer to charge user with applicable costs.
9.
In particular, technical warranty terms and conditions are applicable:
A) It is prohibited to repair the unit without contact with HEWALEX service. In case of incorrect equipment operation, report failures by
phone (32) 214 17 10) or e-mail ([email protected]). Depending on failure type, service team will be sent to the site, or guidelines
concerning repair of minor defects will be provided.
B) It is allowed to connect the heat pump to correctly working electrical system only.
Installation requirements:
- power cable to the mains socket min. 3x2.5mm
2
300/500V, complying with the 227IEC53
- current protection: B16 or C16
- differential-current protection: 30mA
- correctly made earth installation (grounding resistance should not exceed 4Ω).
All the above power supply parameters are standard and do not go beyond applicable norms.
C) Water in the system must satisfy requirements specified for potable water (O.J. (Poland) no. 203, item 1718).
Important for own water intakes:
- pH ranges between 6.5 and 9.5
- conductivity under 2500 [μS/cm at 20 °C]
- ammonia under 0.5 [mg/l]
- nitrates under 50 [mg/l]
- chlorides content under 250 [mg/l]
- copper under 2 [mg/l, permissible value provided that it does not cause any change in water colour due to its corrosive
aggressiveness]
- sulphates under 250 [mg/l]
- hardness 60-500 [mg CaCO
3
]
D) Water, air and wiring systems for the unit should be made according to the guidelines and connection diagram.
E) Select proper location for the unit installation. Any damage caused by improper selection of the equipment location will not be
covered by the guarantee (that is caustic and polluted air drawn into the heat pump, unlevelled equipment, foundation tilting the unit,
installing in an unheated room).
H) It is prohibited to switch off the unit during break in operation (e.g. in wintertime). Otherwise, user will be solely responsible for
eliminating circulating pump protection against seizure and anti-freezing protection.
HEWALEX
Spółka z ograniczoną odpowiedzialnością Sp. k. [Ltd, Limited Partnership]
ul. Słowackiego 33
43-502 Czechowice – Dziedzice, Poland
Tel.:+48(32) 214 17 10
