21
10. Excessive water in brine tank.
A. Plugged injector.
A. Remove injector and clean ports.
B. Faulty piston/seal assembly.
B. Replace piston/seal assembly.
C. Plugged or kinked drain line.
C. Correct any kinking or plugging of drain line.
D. Backwash flow controller closed off.
D. Check backwash flow controller.
E. Defective brine line flow control.
E. Replace brine refill flow control.
11. Softener fails to draw brine.
A. Injector is plugged, absent/missing oring(s)
A. Remove injector and clean ports/replace if necessary
B. Faulty piston assembly.
B. Check piston assembly.
C. Brine line connection leak.
C. Inspect brine line during refill cycle for leaks.
D. Drain line plugged creating excess back pressure. D. Inspect drain line for blockage.
E. Drain line too long or too high.
E. Refer to drain line specifications.
F. Low inlet pressure.
F. Increase inlet pressure to a minimum of 25 psi.
12. Continuous flow to drain.
A. Piston assembly failure.
A. Replace piston assembly.
B. Motor failure.
B. Replace motor.
C. Circuit board failure.
C. Replace circuit board.
13. Loss of water pressure.
A. Resin bed fouled with sand or sediment.
A. Rebed softener and install sediment filter ahead
of softener.
B. Resin bed mushing due to high amount
B. Rebed softener. Install dechlorination system ahead
of oxidizers in water supply (chlorine).
of softener
14. Iron in softened water.
A. Iron has fouled resin bed.
A. Use iron-reducing resin cleaner to clean resin bed,
and increase salt dosage or regenerate more
frequently or rebed softener. Install an Iron Curtain
System ahead of the softener.
B. Iron is not in a soluble state.
B. Test water to determine type of iron, install iron
reduction system.
C. Prefilter failure.
C. Check prefilter.
D. Iron level excessive.
D. Install iron reduction system.
E. Control fails to regenerate.
E. See problem #3, page 20.
15. Control does not display correct
A. Power outage > 2 years
A. Reset time of day
time of day
B. Power outage < 2 years, time of day flashing,
B. Replace lithium coin type battery on circuit board
battery depleted
Model 2032 battery
16. No “softening” or “filtering” display
A. Bypass valve in bypass position
A. Put bypass valve in service position
when water is flowing
B. Meter connection disconnected
B. Connect meter to PC board
C. Restricted/stalled meter turbine
C. Remove meter and check for free rotation, clean
foreign material
D. Defective meter
D. Replace meter
E. Defective PC board
E. Replace PC board
17. Control valve regenerates at
A. Power outages > 24 hours
A. Reset control valve to correct time of day
wrong time of day
B. Time of day not set correctly
B. Reset to correct time of day
C. Time of regeneration incorrect
C. Reset regeneration time
D. Control valve set at “on 0”
D. Check control valve set-up procedure
(immediate regeneration)
regeneration time option (see page 28)
E. Control valve set at on 0
E. Check control valve set-up procedure
regeneration time option (see page 28)
TROUBLESHOOTING
PROBLEM
CAUSE
CORRECTION
