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Warranty Terms & Conditions

The below Warranty Terms and Conditions apply for

International Customers.

Heatstrip USA warrants to the original owner that HEATSTRIP

Controller products will be free from defects in materials and

workmanship for a period of 12 months from the date of purchase in accordance with the following warranty terms and
conditions.

Provision of this warranty is subject to:

•

The HEATSTRIP

Controller product must be installed in accordance with the Installation Instructions and relevant

electrical standards and codes.

•

There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units
depends entirely upon the system design and capacities as determined by the purchaser.

•

The customer has not repaired, opened or altered the product in any unauthorised manner.

•

This warranty excludes damage to the product or components arising from circumstances outside the control of Heatstrip
USA, including, but not limited to, where the product is not used for intended purpose; where the product has

been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication,
misuse, abuse, vandalism, lack of maintenance or accident.

•

Heatstrip USA’s obligations under this warranty are limited to repair or replacement at Heatstrip USA factory of any
components of the product which Heatstrip USA identifies to its satisfaction to be defective.

•

Transportation charges involved in return of the product to the Heatstrip USA factory (or any other location authorised in
writing by Heatstrip USA) is the sole responsibility of the customer.

•

All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from the
Heatstrip USA factory, if not delivered by Heatstrip USA to destination.

•

Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.

•

No products or components will be supplied in advance of an examination of the faulty product or components by
Heatstrip USA or an authorized representative of Heatstrip USA.

•

Heatstrip USA does not participate in any site related costs or labour expenses incidental to replacement of parts,
repairing, removing, installing, servicing, transportation or handling of parts to complete products, and assumes no
liability on parts repaired or replaced without written authorisation. Heatstrip USA shall not be liable for any default or
delay in performance of its warranty obligations caused by any circumstances beyond its control, including, but not
limited to, judicial or government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of
components.

Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have
them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the
transportation company and insist that a record of the damage is made on the freight documentation.

The customer warrants using the product in accordance with:

•

Any instructions provided to it by Heatstrip USA from time to time.

•

All government and local regulations, including but not limited to all relevant electrical, environmental laws and

regulations governing the installation, storage, use, handling and maintenance of the goods.

•

All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and
maintenance of goods.

All warranty requests for repairs or replacements must be accompanied by a complete “Warranty Claim Form” available

from Heatstrip USA, together with proof of purchase (and where possible, photos of the installation) and the heater returned

to the place of purchase.

In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement.