Symptom
Possible Cause
Remedy
1. No Flow or hot
enough Flow
A. Water control knob is turned
fully clockwise.
A. Turn water control knob anti-clockwise.
B. Water turned off at mains or
servicing valve.
B. Ensure water is fully turned on at the mains and at
servicing valve in circuit.
C. SHOWER HEATER
SUSPECTED OF BEING
FROZEN.
C. If so, DO NOT USE.
(i) Switch off immediately at isolating switch.
(ii) Turn water off at servicing valve (if fitted) or at stop
cock.
(iii) Contact our Service Department.
D. There may be an outlet
blockage.
D. Disconnect handset from hose and run the shower.
(i) If water flows, then the handset is blocked with scale
or debris. Remember that disturbances to plumbing
elsewhere in your house, or in the street, can dislodge
debris which can find its way to the shower. Clean the
handset and spray rings/plate thoroughly. See
maintenance (
Section 6
)
(ii) If water does not flow, remove the hose from the
shower outlet.
(a) If water then flows, the hose is blocked. This could be
due to damage, severe kinking or even an obstruction.
Replace with a new hose.
(b) If the water does not flow, there is a blockage in the
plumbing to the shower, or the shower itself. Contact our
Service Department if the shower is considered to be the
problem.
2. Flow adequate but
water too cold.
A. Shower heater is on the "Low"
power setting.
A. Ensure that shower is on "High" setting where
applicable.
B. Water flow too high.
B. Reduce the flow by turning the water control knob
clockwise slowly.
NOTE:
If the knob is turned too far clockwise, the safety
pressure switch inside the shower will turn off the heating
elements. This is apparent when the indicator light on the
shower goes out and/or the 'low flow'/'reduce temp' light
(where applicable) comes on. If this happens, turn the
knob anti-clockwise until the light(s) revert to their original
state.
3. Water too hot.
A. Water flow too low.
A. Increase the flow by turning the water control knob
anti-clockwise slowly.
B. Spray plate blocked with scale
and debris.
B. Clean the handset spray plate.
C. Water pressure too low.
C. Switch to "low setting", if applicable.
4. Water runs from
around hose.
Turn off isolating switch and servicing valve.
A. Handset blocked.
A. Clean out the spray plate as in "Maintenance",
21/03/2011
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