4
598-1120-04
TROUBLESHOOTING GUIDE
SYMPTOM
Lights will not come
on.
Lights come on
in daylight.
Lights come on
for no apparent
reason.
POSSIBLE CAUSE
1. Light switch is turned off.
2. F l o o d l i g h t i s l o o s e o r
burned out.
3. Fuse is blown or circuit breaker
is turned off.
4. Daylight turn-off is in effect
(re-
check after dark)
.
5. Incorrect circuit wiring, if this is a
new installation.
6. Re-aim the sensor to cover de-
sired area.
1. Light control may be installed in
a relatively dark location.
2. Light control is in Test.
(Set control switch to an
ON-TIME position)
.
1. Light control may be sensing
small animals or automobile traf-
fic
(re-aim sensor)
.
2. R a n g e i s s e t t o o h i g h .
(Reduce Range)
.
SYMPTOM
Lights stay on
continuously.
Lights flash on
and off.
POSSIBLE CAUSE
1. A flood lamp is positioned too close to
the sensor or pointed at nearby objects
that cause heat to trigger the sensor.
(Reposition the lamp away from the
sensor or nearby objects)
.
2. Light control is pointed toward a heat
source like an air vent, dryer vent, or
brightly-painted heat-reflective sur-
face.
(Reposition sensor)
.
3. Light control is in Manual Mode.
(Switch
to Auto.)
1. Heat or light from the lamps may be
turning the light control on and off.
(Reposition the lamps away from the
sensor)
.
2. Heat being reflected from other objects
may be affecting the sensor.
(Reposi-
tion sensor)
.
3. Light control is in the Test mode and
warming up.
(Flashing is normal under
these conditions)
.
TECHNICAL SERvICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning
product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at:
www.hzsupport.com.
If the problem persists, call* for assistance at
1-800-858-8501 (English speaking only), 7:30 AM to 4:30 PM CST
(M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Pur-
chase, and Place of Purchase.
No Service Parts Available for this Product
TEN YEAR LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights which vary from state to state or province
to province.
For a period of ten years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be cor-
rected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expend-
able items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will
void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use,
unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer
uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY,
REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PUR-
POSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE
PART OF HEATHCO LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please
keep your dated sales receipt, it is required for all warranty requests.
