Operator’s Manual
25
RMLD-FR
Doc No. 16086 Rev A, RMLD-FR Operator Manual
© 2021 Heath Consultants Incorporated. All rights reserved.
Troubleshooting
With its advanced design, the RMLD-FR is one of the most reliable methane
detection instruments available. Should you experience problems, there is
most likely a simple cause. The following table provides a list of common
problems, cause and solution.
Should you have a problem not listed, or the recommended solution doesn’t
work, please contact HEATH CUSTOMER SERVICE for further assistance.
Do not use the instrument for scan work until the problem is resolved.
Symptom
Probable Cause(s)
Solution
Higher than normal short range, and
lower than normal long range readings
Laser calibration has drifted
Run Self Test
Concentration reading is low
and will not pass the Self Test
Laser calibration has drifted
Run Self Test up to three (3) times and then
contact Heath Customer Service
Unit will not turn on
Low battery
Replace or recharge battery pack
Continual warning sound or screen
notification when scanning
Scanning at distance beyond RMLD-FR range
Move closer to the target
Background surface is absorbing or reflecting the
IR light level
Change angle to target to get a better reflecting
background
Low battery
Check battery level and recharge if necessary
Excessive false detection while
scanning at longer distances
Scanning too fast
- Slow down the scanning rate
- Pause at the long range and sweep towards you
Alarm detection threshold set too low
Increase the Alarm detection threshold
Scanning at the instrument’s range limit
Move in closer
Excessive false detection while
scanning at closer distances
Scanning too fast
Avoid making abrupt motions while scanning
Alarm detection threshold set too low
Increase the Alarm Detection Threshold
Excessive false detection or
loss of sensitivity
Laser output not optimized
Perform Self Test procedure
Alarm Detection Threshold is too high or low for
conditions
Check the Alarm Detection Threshold
Error message or Warning icon
on continuously
Low battery
Check battery level and recharge if necessary
Moisture condensation on mirror due to rapid
change in temperature
Allow for the instrument temperature to stabilize
Internal component failure
Note error message and contact HEATH
Reduced run time
Battery not fully charged
Charge battery pack until solid green light on
charger is on
Diminished battery capacity
Replace battery pack, and properly dispose of
exhausted battery pack
Low Signal or Low Light
Background surface is absorbing or reflecting the
IR light level
Change angle to the target for a better background
Scanning at the range limit of the instrument
Move in closer
Saturated
Background surface is reflecting the IR light level
Change angle to the target for a better background
No WiFi connection
Incorrect credentials
Verify credentials
Outside of WiFi range
Place unit closer to WiFi point
WiFi disabled in menu
Enable WiFi in menu
No Bluetooth connection
Bluetooth is disabled
Enable Bluetooth in menu
Device not paired
Pair device with instrument
USB not recognized
USB cable does not work
Use another USB cable
Port is not working
Try another USB port or allow computer to load drivers
Low battery
Charge or replace battery pack
Driver did not install properly
Uninstall device driver and allow to reinstall
IT restrictions
Contact local IT support
CAUTION: Only a qualified
RMLD-FR repair technician should
attempt repairs/adjustments.
CAUTION: Make no attempt to
repair the instrument. There are no
user serviceable components within
the RMLD-FR.
CAUTION
Содержание RMLD-FR
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