Troubleshooting Charts
LAN feature
not showing up
Verify home
network
connection
(Page 5)
YES
NO
Are the Tx
and Rx
flashing?
(Page 5)
Replace
Ethernet
cable
YES
Page 20
NO
Substitute the
“friendly name with
the IP address
(Page 6)
Is this an
Apple
device?
YES
NO
Download the
“Fing” app and
find IP address
Problem
solved
Problem
solved
(Page 6-7)
Use IP address
in the web
address bar
NO
YES
Ping the IP address
and use in the web
address bar
(Page 7-8)
YES
Did that
correct the
problem?
Did that
correct the
problem?
NO
Register the
unit online and
use remote
option
(Page 9)
Can we
control
online?
YES
Local
network
problem
NO
Is main
software
4.20+?
(Page 9)
Replace
board
NO
Firewall or
network
problem
YES
Possible router
problem
