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4-2 Troubleshooting

If you found the Outdoor Wireless-N Smart Repeater is working improperly or

stops

responding to you, don’t panic! Before you contact your dealer of

purchase for help, please read this troubleshooting first. Some problems can

be solved by yourself within very short time!

Scenario

Solution

I am getting drastically

reduced speeds when

compared to my original

WiFi signal. How do I fix

this?

Log into the Smart Repeater, go to General

Settings, go to Home Wireless, basic settings. Try

adjusting channels until you get close to your

original speed. The reason for this is related to

wireless interference.

Another issue that might cause the problem might

be the security. Log into the Smart Repeater, go to

General Settings, go to Home Wireless, Security

Settings. Change the security to WPA-Pre-shared

key and select WPA2-AES. Type in a passphrase.

Save and apply.

I am not getting the

range I expect.

Wireless traffic is bidirectional. Signals must be

sent and received. You are limited by the weakest

wireless adapter on the network. For example, if

your wireless source only has a range of 100 feet

and our HOW2R1 has a range of 1000 feet, the

maximum range would be 100 feet.

Make sure the HOW2R1

’s front face is facing, with

clear line of sight, towards the Wireless Source. If it

is blocked or obscured, the wireless distance or

device can reach is drastically reduced or

eliminated.

How come I don’t see

my network files when
I’m connected to the

The HOW2R1 by default creates an isolated

network. You will see two networks after it is

configured, your original wireless network and the

Содержание HDW2R1

Страница 1: ...1...

Страница 2: ...ogy does not issue any refunds BE SURE TO HAVE YOUR PROOF OF PURCHASE RETURN REQUESTS CAN NOT BE PROCESSED WITHOUT PROOF OF PURCHASE When returning a product mark the Return Authorization number clear...

Страница 3: ...by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit d...

Страница 4: ...9 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity R TTE The R TTE Directive repeals and replaces in the directive 98 13 EEC Telecommunic...

Страница 5: ...5 Luxembourg the Netherlands Portugal Spain Sweden and the United Kingdom The ETSI version of this device is also authorized for use in EFTA member states Iceland Liechtenstein Norway and Switzerland...

Страница 6: ...gh Bridge Mode 29 2 4 Basic Setup 31 2 4 1 Time Zone and Time Auto Synchronization 31 2 4 3 Remote Management 35 2 5 Setup Internet Connection Setup 37 2 5 1 Setup Procedure for Wireless Internet Conn...

Страница 7: ...ntrol 83 3 3 4 Demilitarized Zone DMZ 94 3 4 2 Internet Connection Status 97 3 4 3 Home Network 98 3 4 4 System Log 99 3 4 5 Security Log 100 3 4 5 Active DHCP client list 101 3 4 6 Statistics 102 3 6...

Страница 8: ...2 11b g n Wi Fi source The HOW2R1 features a full function Wireless 300N router as well as an 802 11b g modem port HOW2R1 Features High Speed Internet Access throughput via wired or wireless connectio...

Страница 9: ...em Log Security Log and Device Connection Status Easy to use Web based GUI for network configuration and management purposes Remote management function allows configuration and upgrades from a remote...

Страница 10: ...THIS OUTDOOR WIRELESS N SMART REPEATER OUT OF THE REACH OF CHILDREN 4 The Outdoor Wireless N Smart Repeater will become hot when being used for extended periods of time This is normal and is not a mal...

Страница 11: ...ply remove the power supply or switch the electrical power off immediately and call dealer of purchase for help 8 Be sure to use weather proof cabling when connecting your HOW2R1 Try to keep as much o...

Страница 12: ...computer Mac or PC Internet Web Browser Internet Explorer or Firefox recommended A Wired or Wireless networking adapter e g Airport card built in Ethernet adapter etc Wireless Internet Connection e g...

Страница 13: ...13 1 4 Package Contents Before you start to use this access point please check if there s anything missing in the package and contact your dealer of purchase to claim for missing items...

Страница 14: ...oE Adapter Side 1 Labeled Power Data Out Connect to HOW2R1 Smart Repeater required PoE Adapter Side 2 Labeled LAN The LAN port here is not needed for installation Not required but is used to connect w...

Страница 15: ...15...

Страница 16: ...Power side of the PoE Note The HOW2R1and its antennas are IP67 certified which means it is dust proof and protected against the effect of immersion between 15cm and 1m However the PoE and its power a...

Страница 17: ...17 the Outdoor Wireless N Smart Repeater before connecting...

Страница 18: ...20 into your Internet browser s address bar If the Web Menu appears you can skip this step and go to step 2 3 You will need to enter the following default login and password to access the Quick Setup...

Страница 19: ...tart button it should be located at lower left corner of your computer then click control panel Double click Network icon and Network window will appear Select TCP IP then click Properties 2 Select Ob...

Страница 20: ...f your computer then click control panel Double click Network and Dial up Connections icon click Local Area Connection and Local Area Connection Properties window will appear Select Internet Protocol...

Страница 21: ...eft corner of your computer then click control panel Double click Network and Internet Connections icon click Network Connections and then double click Local Area Connection Local Area Connection Stat...

Страница 22: ...ed at lower left corner of your computer then type control panel Click View Network Status and Tasks and then click Manage Network Connections Right click Local Area Network then select Properties Loc...

Страница 23: ...dress automatically and Obtain DNS server address automatically then click OK 2 2 5 Mac OS X IP Address Setup 1 Go to your system preferences go to network Select your network connection Make sure Con...

Страница 24: ...d be a location where the Repeater can pick up the signal that you wish to repeat i e the neighbor s wireless connection local hot spot etc b Click Scan to locate all the networks within your area It...

Страница 25: ...ection 2 3 1 c The Quick Setup wizard will now attempt to configure your internet network settings Select Automatic Setup to have the wizard automatically configure the IP settings of your Internet Co...

Страница 26: ...ard will prompt you to enter the key if it is a open connection this step is skipped This key pertains to WEP and WPA wireless security keys and passphrases Please have this information beforehand oth...

Страница 27: ...wireless network In addition if you would like to add wireless security to your home wireless network you may do so here as well By default the SSID is Outdoor Repeater and you may change it to anyth...

Страница 28: ...n click OK Note that on Wireless connections your computer may disconnect during the reboot process Double check that you are connected to Outdoor Repeater or whatever you named it before you click OK...

Страница 29: ...s may cause issues if you wish to share files printers or just be on one network If you wish to have the system on one network you will have to enable Pass Through Router Settings Network Bridging Mod...

Страница 30: ...this you have to do the following first assign your computer a static IP of 192 168 5 100 After you do this open your browser and type in 192 168 5 220 This should take you into the settings page of t...

Страница 31: ...ollow the following instructions to set time zone and time auto synchronization parameters Please click System tab in menu on the left of web management interface then click on Time Zone Please select...

Страница 32: ...layed on the login prompt when accessed from web browser There s a security risk if you don t change the default password since everyone can see it This is very important when you have wireless functi...

Страница 33: ...ord 2 Please input new password here Confirmed Please input new password here again Password 3 When you finish click Apply If you want to keep original password unchanged click Cancel If the password...

Страница 34: ...ollowing message This error displays when the Current Password field is entered incorrectly Please click OK to go back to previous menu and input your current password again After entering the correct...

Страница 35: ...nagement from the menu on the left and the following message will be displayed on your web browser Here are descriptions of every setup item Host Address 1 Input the IP address of the remote host you...

Страница 36: ...with a static IP address it will not be a problem but if the IP address your service provider assigns to you will vary every time you establish an internet connection this will be a problem Please ei...

Страница 37: ...ured through the Quick Setup menu described in chapter 2 3 However for a more detailed setup of either a wired setup via DSL or Cable Modem or a wireless Internet connection setup please navigate to t...

Страница 38: ...Connection select Configure next to Wireless Internet Connection The menu below should appear You may manually enter the SSID of the wireless network you plan on connecting to or you can click Site S...

Страница 39: ...ction network you may configure the security settings for that network if required Select the security type and the encryption method and enter the appropriate key for the network you plan on connecti...

Страница 40: ...s numbering plan If you have no idea on how to define an IP address plan for your network here are some suggestions 1 A valid IP address has 4 fields a b c d for most of home and company users it s su...

Страница 41: ...ions to set wired LAN parameters Please click Home Network tab at the left menu of the web management interface there are three setup groups here LAN IP DHCP Server and Static DHCP Leases Table Here a...

Страница 42: ...tion select Enabled for setup item 802 1d Spanning Tree or set it to Disabled DHCP Server 4 If you want to activate DHCP server function of this Outdoor Wireless N Smart Repeater select Enabled or set...

Страница 43: ...ease input the start IP address of the IP range End IP 3 Please input the end IP address of the IP range Domain Name 4 If you wish you can also optionally input the domain name for your network This i...

Страница 44: ...esses will be assigned in random order by this way Here are descriptions of every setup item Enable Static Check this box to enable this function DHCP Leases 1 otherwise uncheck it to disable this fun...

Страница 45: ...address and IP address mapping will be added to Static DHCP Leases Table section If you want to delete a specific item please check the Select box of a MAC address and IP address mapping 1 then click...

Страница 46: ...er computers on your wired home network You can also use the built in security functions to protect your network from intruders with malicious attacks Please follow the following instructions to set y...

Страница 47: ...isplayed on your web browser Press Go Back to save the settings made and go back to the web management interface press Apply to save the settings made and restart the Outdoor Wireless N Smart Repeater...

Страница 48: ...menu at the top of web management interface then click Basic Settings and the following message will be displayed on your web browser Please select the radio band you want to use from Band dropdown me...

Страница 49: ...network clients to connect to this Smart Repeater maximum transfer rate 11Mbps for 802 11b clients and maximum 54Mbps for 802 11g clients 2 4 GHz G 2 4GHz band only allows 802 11g wireless network cli...

Страница 50: ...you want to configure these settings please click the Advanced Settings selection from the left side menu under Wireless Home and the following message will be displayed NOTE If you don t have specia...

Страница 51: ...re descriptions of every setup items Fragment Set the Fragment threshold of wireless radio Threshold 1 Do not modify default value if you don t know what it is default value is 2346 1 2 3 4 5 7 8 6 9...

Страница 52: ...e unless you know what will happen after modification N Data Rate 6 Same as above but only for 802 11n clients Channel Width 7 Set channel width of wireless radio Do not modify default value if you do...

Страница 53: ...ss Outdoor Wireless N Smart Repeater WMM 12 Short for Wi Fi MultiMedia it will enhance the data transfer performance of multimedia contents when they re being transferred over a wireless network If yo...

Страница 54: ...dropdown menu there are four options 2 7 3 1 Disable wireless security When you select this mode data encryption is disabled and every wireless device in proximity will be able to connect your wireles...

Страница 55: ...will be displayed For example if you select 64 bit as key length and Hex as key format you ll see the message at the right of Key Format is Hex 10 characters which means the length of WEP key is 10 ch...

Страница 56: ...se enable this function Check this box and another sub menu will appear RADIUS Server Please input the IP address of radius IP address 11 server here RADIUS Server Please input the port number of radi...

Страница 57: ...to the web management interface press Apply to save the settings made and restart the Outdoor Wireless N Smart Repeater so the settings will take effect after it reboots 2 7 3 3 Wi Fi Protected Acces...

Страница 58: ...WPA passphrase here Key 4 It s not recommended to use a word that can be found in a dictionary due to security reason After you finish WPA Pre shared key setting please click Apply button 5 and the fo...

Страница 59: ...of them but you have to make sure your wireless client support the cipher you selected RADIUS Server Please input the IP address of your IP address 3 Radius authentication server here RADIUS Server Pl...

Страница 60: ...ireless Outdoor Wireless N Smart Repeater only those wireless devices who have the MAC address you assigned here can gain access to your wireless Outdoor Wireless N Smart Repeater You can use this fun...

Страница 61: ...Smart Repeater will not enforce MAC address filtering of wireless clients MAC Address 5 Input the MAC address of your wireless devices here dash or colon are not required i e If the MAC address label...

Страница 62: ...r Press Go Back to save the settings made and go back to the web management interface press Apply to save the settings made and restart the Outdoor Wireless N Smart Repeater so the settings will take...

Страница 63: ...than simple and short ones Remember that the wireless client is capable of keeping the key or passphrase for you so you only have to input the complicated key or passphrase once 4 You can hide the ESS...

Страница 64: ...streaming and network telephone will be affected therefore an unpleasing result will occur like the interruption of video audio transfer With this function you can limit the maximum bandwidth or give...

Страница 65: ...e see section 3 1 2 Add a new QoS rule below Edit 6 If you want to modify the content of a specific rule please check the select box of the rule you want to edit then click Edit button Only one rule s...

Страница 66: ...t After you finish with all settings please click Apply 12 button and the following message will be displayed on your web browser Press Go Back to save the settings made and go back to the web managem...

Страница 67: ...load of Download and the speed of bandwidth limitation in Kbps then select the type of QoS guarantee guaranteed usable bandwidth for this rule or max set the maximum bandwidth for the application allo...

Страница 68: ...Range f port number that will be affected by this rule If you want to apply this rule on port 80 to 90 please input 80 90 if you want to apply this rule on a single port just input the port number li...

Страница 69: ...o previous menu and the rule you just set will appear in current QoS table if you did anything wrong you ll get an error message when you click Save button please correct your input by the instruction...

Страница 70: ...Therefore it s necessary to use NAT technology to share a single Internet IP address to multiple computers on local network so everyone can get connected to Internet Please follow the following instr...

Страница 71: ...ng This function allows you to redirect a single port or consecutive ports of Internet IP address to the same port of the IP address on local network The port number s of Internet IP address and priva...

Страница 72: ...N Smart Repeater will be listed here You can easily to select the computer name without checking the IP address of the computer Type 4 Select the type of connection TCP or UDP If you re not sure pleas...

Страница 73: ...will be grayed out Delete All 11 Delete all mappings existed in virtual server table Reset 12 Unselect all mappings After you finish with all settings please click Apply 13 button and the following me...

Страница 74: ...local computers via a single Internet IP address Please click Apps and Gaming on top of web management interface then click Virtual Server and the following message will be displayed on your web brows...

Страница 75: ...be this mapping up to 16 alphanumerical characters Add 8 Add the mapping to virtual server table Reset 9 Remove all inputted values Virtual Server All existing virtual server mappings will be Table 10...

Страница 76: ...ettings will take effect after it reboots 3 2 4 Port Mapping for Special Applications Some applications require more than one connection at a time these applications won t work with simple NAT rules I...

Страница 77: ...umbers for this particular application Comment 6 The description of this setting Pop Applications This section lists the more popular applications that 7 require multiple connections Select an applica...

Страница 78: ...existed in trigger port table Reset 13 Unselect all settings Note Only one LAN client can use a particular special application at a time After you finish with all settings please click Apply 14 butto...

Страница 79: ...ming at top of web management interface then click UPnP and the following message will be displayed on your web browser There is only one option in this page please select Enable or Disable to enable...

Страница 80: ...outing rules for numerous applications which require special support With these supports those applications which required special support will be able to work with NAT architecture Please click Apps...

Страница 81: ...and then click Apply button and the following message will be displayed on your web browser Press Go Back to save the settings made and go back to the web management interface press Apply to save the...

Страница 82: ...function Please click Security tab at top of web management interface and the following message will be displayed on your web browser Please select Enable or Disable to enable or disable firewall fun...

Страница 83: ...and the following message will be displayed on your web browser Here are descriptions of every setup items Enable MAC Check this box to enable MAC address based Filtering 1 filtering and please selec...

Страница 84: ...er or anything You can input up to 16 alphanumerical characters here This is optional and you can leave it blank however it s recommended to use this field to write a comment for every MAC addresses a...

Страница 85: ...to IP filtering table up to 20 IP addresses can be added Please refer to section 3 3 1 1 Add PC below Delete If you want to delete a specific IP address entry Selected 14 check the select box of the I...

Страница 86: ...u want to reset all settings in this page back to previously saved value please click Cancel button 3 3 1 1 Add PC After button is clicked the following message will be displayed on your web browser a...

Страница 87: ...this IP address to use you can check multiple services Protocol d If the service you need is not listed above you can create a new service on your own Please select TCP or UDP if you re not sure pleas...

Страница 88: ...u define here This function is useful for parents and company managers Please follow the following instructions to set URL blocking parameters Please click Security tab at top of web management interf...

Страница 89: ...ted here Delete Selected 6 If you want to delete a specific URL Keyword entry check the select box of the MAC address you want to delete then click Delete Selected button You can select more than one...

Страница 90: ...s not capable of handling too much traffic This Outdoor Wireless N Smart Repeater has a built in DoS attack prevention mechanism when you activate it the Smart Repeater will stop the DoS attack for yo...

Страница 91: ...intruder will try to use a port scanner to know how many ports of your Internet IP address are open and they can collect a lot of valuable information by doing so Check this box and the Outdoor Wirel...

Страница 92: ...er it reboots 3 3 3 1 DoS Advanced Settings When you click Advanced button in DoS menu the following message will be displayed on your web browser Here are descriptions of every setup items Ping of De...

Страница 93: ...k one or more DoS attack methods you want to prevent Sync Flood d Like Ping of Death you can set the threshold of when this DoS prevention mechanism will be activated After you finish with all setting...

Страница 94: ...ain Internet IP address so other people on the Internet can fully access those computers in DMZ Please follow the instructions to set DMZ parameters Please click Security tab at the top of web managem...

Страница 95: ...d 5 Click Add button to add the public IP address and associated private IP address to the DMZ table Reset 6 Click Clear to remove the value you inputted in Public IP address and Client PC IP address...

Страница 96: ...em related information To enter system status menu please either click Status link located at the upper right corner of web management interface or click Status button in main menu 3 4 1 System inform...

Страница 97: ...to view the status of your current Internet connection Please click Status menu at the top of web management interface then select Internet Connection from the left hand menu and the following messag...

Страница 98: ...the Internet connection mode i e wired or wireless as well as the details of a wireless connection 3 4 3 Home Network The Home Network status page displays information regarding your local wireless ho...

Страница 99: ...System Log Important system events are logged here You can use this function to check the event log of your Outdoor Wireless N Smart Repeater Please click System Log tab at the top of web management...

Страница 100: ...ayed here Refresh 3 Refresh the event log display 3 4 5 Security Log Information regarding your network and system security is kept here You may use this function to check the security event log of yo...

Страница 101: ...h 3 Refresh the event log display 3 4 5 Active DHCP client list If you re using the DHCP server function of this Outdoor Wireless N Smart Repeater you can use this function to check all active DHCP le...

Страница 102: ...unction to check the statistics of wireless LAN and WAN interface of this Outdoor Wireless N Smart Repeater Please click Statistics tab at the top of web management interface and the following message...

Страница 103: ...uttons Backup Press Save button and you ll be prompted to Settings 1 download the configuration as a file default filename is default bin you can please save it as another filename for different versi...

Страница 104: ...nction You can also use this firmware upgrade function to add new functions to your Outdoor Wireless N Smart Repeater even fix the bugs of this Outdoor Wireless N Smart Repeater To check what version...

Страница 105: ...ton and the Outdoor Wireless N Smart Repeater will start firmware upgrade procedure automatically The procedure may take several minutes please be patient NOTE Never interrupt the upgrade procedure by...

Страница 106: ...eless N Smart Repeater reset Sometimes it will solve the problem To do so please click Admin tab located at the upper right corner of web management interface then click Reset The following message wi...

Страница 107: ...basic configuration settings of the HOW2R1 without having to log into the web interface This Utility may often be used in conjunction with support calls from our support department or by the user whe...

Страница 108: ...wirelessly or wired Wired computers should either be plugged into the LAN port on the PoE injector or into a network switch that is plugged into the LAN port Wireless computers need to be connected t...

Страница 109: ...etwork LAN as well as the Internet network WAN The firmware version and MAC Address are listed as well The IP Address LAN tab allows you to enable or disable DHCP automatic IP assignment to clients co...

Страница 110: ...ss networks detected by the Repeater and highlight them to change your Internet Connection source to begin repeating from a new wireless network If the network you are trying to connect to uses encryp...

Страница 111: ...l need to first enter your current login and password before you are able to change your login password The Reset Settings tab allows you to reboot your Repeater in the event of a lock up or refresh w...

Страница 112: ...112...

Страница 113: ...15 1dBm 11b 18 1dBm Internal Antenna WWAN 11dBi Directional antenna Receiving Radio WWAN Output Power 11n 18 1 5dBm 11g 21 1 5dBm 11b 23 1 5dBm Power PoE 48V 0 5A Dimensions Repeater 6 9 H x 5 5 W x 3...

Страница 114: ...d dust proof and protected against the effect of immersion between 15cm and 1m Note this is only for the antennas and actual device The PoE and power adapter should be placed indoors since this is not...

Страница 115: ...e Smart Repeater go to General Settings go to Home Wireless Security Settings Change the security to WPA Pre shared key and select WPA2 AES Type in a passphrase Save and apply I am not getting the ran...

Страница 116: ...eet of ethernet cable should work If you have higher quality cable the distance is theoretically 300 feet Can I connect a Wired Device to the HOW2R1 Yes the HOW2R1 comes with 1 Ethernet port on the Po...

Страница 117: ...utdoor Repeater network Disable any firewalls internet security etc programs on the computer temporary They can block the software from detecting the HOW2R1 No connection to the Internet a Go to Statu...

Страница 118: ...sure you re connecting to the correct IP address of the Outdoor Wireless N Smart Repeater b Password is case sensitive Make sure the Caps Lock light is not illuminated c If you really forgot the passw...

Страница 119: ...s requested as in typing Broadbandrouter com into your Internet browser the user is sent to the proper IP address The DNS server IP address used by the computers on your home network is the location o...

Страница 120: ...111 11110000 00000000 It means the device s network address is 11011001 10110000 10010000 00000000 and its host ID is 00000000 00000000 00000000 00000111 This is a convenient and efficient method for...

Страница 121: ...otocol over another Below is a list of common applications and protocol port numbers Application Protocol Port Number Telnet TCP 23 FTP TCP 21 SMTP TCP 25 POP3 TCP 110 H 323 TCP 1720 SNMP UCP 161 SNMP...

Страница 122: ...t reliable They both run on top of the IP Internet Protocol a network layer protocol WAN Wide Area Network A network that connects computers located in geographically separate areas e g different buil...

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