44
Troubleshooting
For latest troubleshooting information, contact Havis Technical Support at 1-800-458-3410
ISSUE
POSSIBLE CAUSE(S)
POSSIBLE SOLUTION(S)
Audio Issues
(continued)
I hear my externally
connected computer,
laptop, or tablet and either
the AM/FM/WB audio or
the AUX INPUT audio
simultaneously.
By design, the externally
connected computer,
laptop, or tablet’s audio is
mixed with either the AM/
FM/WB or the AUX INPUT.
MUTE the AM/FM/WB Application or the AUX INPUT.
Adjust the volume control found on the externally connected
computer, laptop, or tablet.
Adjust the mixer settings:
1. Select
Settings
from the “Tab Selection” area at the top of the
screen when using the Video Display Mode 1 displaying the ICS
Applications.
2. Select
Sound
3. Select
Mixer
4. Adjust the PC, AM/FM Radio and Aux Input relative audio
levels.
I cannot hear the
AM/FM/WB Audio
through the vehicle
speakers.
Your
AM/FM/WB Radio
Application
may be muted.
Check the
MUTE
button on the
AM/FM/WB Radio Application
.
A blue line under the icon will be present when the system is
not muted.
ICS Application Setting
may not be configured
appropriately.
1. Select the
Settings
icon from the “Tab Selection” area at
the top of the screen when using the Video Display Mode 1
displaying the ICS Applications.
2. Select
Admin Ops
3. Select
System I/O
4. Select T
wo way radio squelch input pull-up
if you do not have
the two way radio option for the ICS. This setting allows the
AM/FM/WB Radio to utilize the in-vehicle speaker system.
NOTE: Depending on your ICS Settings, you may need to log on
as the Administrator to perform the above steps. See page 9 for
these instructions.
Externally connected
computer, laptop, or
tablet’s audio is distorted
through the vehicle
speakers.
Th PC Audio Input Gain is
set too high.
Decrease the PC Audio Input Gain:
1. Select the
Settings
icon from the “Tab Selection” area at
the top of the screen when using the Video Display Mode 1
displaying the ICS Applications.
2. Select
Audio Input Gain
3. Select
PC
4. Use the screen to decrease the PC Audio Input Gain
NOTE: Depending on your ICS Settings, you may need to log on
as the Administrator to perform the above steps. See page 9 for
these instructions.
www.havis.com
1-800-458-3410
