16
Form No. F2GPM-0721
English
Symptom
Probable Cause
Corrective Action
Unit does not operate
(blank touchscreen).
Unit unplugged.
Make sure unit is plugged in.
Power I/O (on/off) switch in
O
(Off) position.
Move Power I/O (on/off) switch to the
I
(On) position.
Unit connected to incorrect power supply.
Refer to SPECIFICATIONS section for unit electrical
specifications. Contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.
Locker door not locking.
Locker system not leveled during installation.
Level the locker system.
Door/hinges are defective.
Inspect that the door is making contact with the locker magnet. If
contact is not being made, then the door/hinges need to be replaced.
Locker door not opening.
Fuse tripped due to over heating.
Move Power I/O (on/off) switch to the
O
(Off) position and let
unit cool. Turn unit on after it cools down. If problem reoccurs,
contact Authorized Service Agent or Hatco for assistance.
Locker door not closing.
Defective actuator.
Contact Authorized Service Agent or Hatco for assistance.
Passcode is not working.
Incorrect passcode is entered.
Contact Authorized Service Agent or Hatco for assistance.
Locker is heating.
Locker set to Heated setting.
Refer to the “Change a Locker’s Heated/Ambient Setting“
procedure in the OPERATION section.
Locker is not heating.
Locker set to Ambient setting.
Refer to the “Change a Locker’s Heated/Ambient Setting“
procedure in the OPERATION section.
Locker’s temperature sensor is defective.
Error message “Temp Sensor Out of Range!”
appears on touchscreen display.
Reboot the unit by turning power switch of and on. If issue
continues, contact Authorized Service Agent or Hatco for
assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Error Message Guide
Error Message
Troubleshooting
Corrective Action
(if Troubleshooting fails to fix)
Locker Communication!
Move Power I/O (on/off) switch to the
O
(off) position.
Wait 5 seconds and move the Power I/O to the
I
(on)
position.
Contact Authorized Service Agent or Hatco for assistance.
The locker will not function until the unit is serviced.
All other lockers will function normally.
Temp Sensor Out of Range!
Move Power I/O (on/off) switch to the
O
(off) position.
Wait 5 seconds and move the Power I/O to the
I
(on)
position.
Contact Authorized Service Agent or Hatco for assistance.
The locker will not function as a heated locker, but can
be used as an ambient locker until the unit is serviced.
All other lockers will function normally.
Display Communication!
Move Power I/O (on/off) switch to the
O
(off) position.
Wait 5 seconds and move the Power I/O to the
I
(on)
position.
Contact Authorized Service Agent or Hatco for
assistance.
No lockers will function until the unit is serviced.
Error Messages
The locker system will display errors in the following ways:
• When the unit is turned on.
• When
is pressed on the Select Lockers screen.
• When the “Errors” button is selected on the System Settings
screen.
• When a new error occurs during operation.
When an error mesage is displayed, touch OK or
to
acknowledge the error and return to normal operation.
Locker Communication!
The system cannot communicate to a specific locker. Turn
power off and on to reboot. If problem continues, call service.
Temp Sensor Out of Range!
The temperature sensor is malfunctioning in a specific locker.
Turn power off and on to reboot. If problem continues, call
service.
Display Communication!
The system cannot communicate to all lockers. Turn power off
and on to reboot. If problem continues, call service.
