HATCH X-RAY Operating Manual
50
Listed below provides troubleshooting tips to help the user recover from an
equipment fault condition. It lists observed problems as well as recommends the
corrective actions..
Sl.
No. Observed Problem Recommended Action
1
Error state with
display indicating
CNXXXX error code
Switch off mains power. Wait for 2 minutes. Switch on
mains power.
If the problem persists, request service call.
2
Error state with
display indicating
KB0001 error code
Switch off mains power. Wait for 2 minutes. Switch on
mains power and make sure that none of the console
keys are pressed.
If the problem persists, request service call.
3
The unit does not
power on when mains
is switched on.
Check if neon pilot lamp is on.
If not, there may be a loose contact at the wall socket
end.
Or the wall outlet is not receiving power. Check local
electrical circuit for trips.
If neon lamp is on then check the following.
Ensure that the spiral cable connection to the base is
proper.
Switch off mains power. Wait for 2 minutes. Switch on
mains power.
If the problem persists, request service call.
4
No X-Ray image
even through the
unit indicates normal
exposure.
Verify film development and storage method. The
films could be damaged or the chemicals could be
contaminated
Log a service call to validate exposure quality.
5
The mechanical
extension arm is
drifting and does not
stay in set position.
This can be due to normal wear and tear or using
excess force on the arms.
Get the spring tension adjusted by an authorized
service engineer.
Log a service call.
6
Poor image quality
Please make sure that following points are observed.
Correct exposure values are selected for the anatomy.
When using film as image receptor its storage and
processing are as recommended by the manufacturer.
Positioning of tube-head and receptor is proper.
Patient is positioned stably during imaging. If the
problem persists, request service call.
Table 12 : Troubleshooting tips
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