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My fire won’t turn down
The first thing to be aware of is that some new clean air fires do not shut down like old fires.
Old fires used to shut all the way off and the wood would just smolder.
Other reasons for this problem may be:
Rear air tube has burned out and needs replacing, visually check.
Door seal is not sealing properly and may need replacing. Take a thin strip of news pa
per, close the door on it at various spots, if the paper can be easily pulled out, then
either a new door rope is needed or door latch needs adjusting by redistributing the
washers on the door latch.
There is rust on my fire
Rust appearing on your fire can only occur when moisture or water is present and has began
to oxidize the steel.
Identify where the water or moisture has come from and fix the problem.
Lightly sand the effected area and use matching Woodsman aerosol high temperature
paint to touch up.
My glass is dirty
Your glass can get dirty easily if you use poor quality or wet wood or spend a lot of time with
the fire on the low setting.
Give the fire a good hot run on the high setting to burn off the residue on the door
If that fails, there are special cleaners especially for this purpose or oven cleaner works
well. Do not get chemicals on the paint work.
My fire smokes when I open the door
There are many reasons which may cause this symptom and it is often a process of elimina-
tion to remedy the problem.
Your flue length may be too short. Even though it may be of legal length, every installa-
tion is different and you may require an additional length of flue.
Your flue may be blocked, have the flue looked at.
The baffle may not be in place correctly, visually check to see if it has moved.
You may need a cowl like the Woodsman Columbia cowl to help encourage draw, espe-
cially where there are environmental problems like high winds.
Your flue may be getting too cold. If the flue gases get too cold, they can struggle to be
exhausted and when the door is opened, they find it easier to exit via the door than the
flue. If you suspect your flue is getting cool, turn the fire up onto high for a few minutes
before reloading, this will increase the temperature of the flue and increase the flue
draught. Additional insulation may be required.
Check that the installer has sealed
ALL
the flue joints and there are no gaps which will
leak air into the flue, reducing the draw.
The paint has been damaged
Paint finishes are not as durable as enameled finishes, but they are extremely quick and easy
to touch up and the fire can look new in minutes.
If damage has occurred to the paint, lightly sand the effected area and touch up using
Woodsman High Temperature Paint.
My fire seems to be performing poorly, not burning well on high
If your fire doesn’t seem to burn well at the high level, check the following:
Negative pressure, make sure there are no extraction devices like fans creating a nega-
tive pressure in the home.
The flue length is long enough.
The wood is dry and of good quality.
The flue is clean.
Trouble Shooting
