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Revision D
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5-1
5
digital
T
he BMX
digital console is designed to give
many years of trouble-free operation. If it does re-
quire service, please read through this section. It
provides information on maintenance and service
for the BMX
digital console, including the spare or
replacement parts that are available.
Parts and Repair Services
The only parts that are field replaceable are fad-
ers, fader knobs, and rotary knobs (see page 5-2
for part numbers). Assemblies may be replaced in
the field, but are generally not field-serviceable.
For servicing, assemblies should be returned to
Harris Technical Services Department.
BMX
digital technical information (this manual,
schematics, software, SPROM revision informa-
tion, etc.) are available at this Internet support site:
ftp://ftp.pre.com
. Log in as:
customer
(the
username). The password is:
pacific
. All docu-
ments and schematics are published in PDF for-
mat, so Acrobat Reader 4.0 or later is required.
PARTS ORDERING AND REPAIR
INFORMATION
Spare modules and assemblies can be pur-
chased through a sales representative or through
the Harris Technical Services Department. To ex-
pedite the ordering process and ensure the correct
parts are ordered, have the Harris part numbers
available when ordering. For a list of parts, see
page 5-2. Modules and other assemblies may have
lead times exceeding two weeks, so order accord-
ingly.
Assemblies returned to Harris for service, ex-
change, or credit must have an RA (Return
Authorization) tracking number. This number is
assigned by the Technical Services Department. As-
semblies received without an RA number written
on the shipping label side of the packaging may
be returned or subject to an additional
handling fee.
To order assemblies or to request an RA, con-
tact Harris by mail, phone, fax, e-mail, or visit the
Harris Website:
Harris Corporation
Attention: Technical Services Department
4240 Irwin Simpson Road
Mason, OH 45040 USA
Phone: 513.459.3503, 8:00 to 5:00 EST
Fax: 513.701.5309
E-mail: [email protected]
www.broadcast.harris.com
All U.S. orders and serviced assemblies are
shipped FOB Mason, Ohio using UPS Groundtrak,
unless otherwise specified. Federal Express or UPS
two-day, overnight and next morning delivery is
also available for most items. For next day deliv-
ery, orders must be placed before 2 p.m. Eastern
Time, and the shipping method must be specified
at the time of order.
Assembly orders or repair services can be
charged to American Express, VISA, or
Mastercard. Orders may also be shipped COD, if
not on account with Harris. Contact a sales repre-
sentative for account information.
Service