13
WARRANTY
DISCONTINUED ITEMS
If we do not accept your claim, we will advise you of the reason and hold your product for collection.
You will need to arrange and pay for the product to be shipped back to you. If your product is not
collected within 30 days of your warranty claim being finalised, we may destroy it.
Your warranty is voided if we (at our sole discretion) determine that there is evidence of:
Negligence:
Improper installation, improper or extreme use, use that contravenes this instruction
manual, etc.
Abuse:
Road hazards, Damage beyond the limits of “normal wear and tear.”
Unauthorized Repair:
Repair service performed by an unauthorised service centre.
Disassembly:
Any attempt to open, tamper with or otherwise compromise the integrity of the product.
Consequential damage:
damage to this product caused by the failure of another component of the
vehicle or device in which this product is installed.
Additionally, in the case of lighting products: the following terms apply:
Damage to Lenses:
certain chemicals cause damage to polycarbonate plastics. Do not use cleaning
products that contain any of these chemicals: Acetic Acid Aq., Acetone, Ammonium Carbonate Aq.,
Ammonium Chloride Aq., Benzene, Calcium Hypochlorite, Chloroform, Chromic Acid Aq., Ethyl Acetate,
Ethylene Glycol Aq., Formaldehyde Aq., Citric Acid, Heptane, Hydrofluoric Acid Aq., Lubricating Oils
(Petroleum), Methyl Ethyl Ketone, Methyl Chloride, Mineral Oils, Oleic Acid, Ozone, Phosphoric Acid
Aq., Toluene, Turpentine, Zinc Chloride Aq.
Hardkorr will not approve any warranty claims for lighting products where we reasonably believe that
products have been exposed to any of these chemicals.
Exterior Finish: Hardkorr uses the highest quality materials available, but depending on location,
environment and exposure, the colour of exterior surfaces can fade. We will not approve any warranty
claims that relate to fade.
Discontinued items that are still under warranty will be reviewed by Hardkorr. If a discontinued item is
covered under warranty it may be replaced by an equivalent or superior item. If an equivalent item is not
available Hardkorr will determine terms of resolution on a case-by-case basis.
