G. Troubleshooting
Phase One Disintegration Tester User Guide—40-108-001 Rev. A—14 November 2016
G-1
Error Log
The Hanson Phase One Disintegration tester detects and logs error events in non-
volatile memory. View these events using the ERROR LOG in the TOOLS menu.
From the main menu (shown below), select TOOLS, then INFO.
From the System Information screen, select ERROR LOG. The screen will display the
last ten error events. Rotate the control knob to scroll through the entries.
Errors are sorted by the order of occurrence such that the latest error is always item
01 on the list. Each entry includes the error name, error code, and the cycle count of
the tester when the error occurred. The four errors the tester can detect are listed in
the table below.
Error
Code
Error Name
Description
1801
Speed Sensor Failure
The sensor that validates instrument speed has
failed.
1802
Index Sensor Failure
The sensor that counts instrument cycles has failed.
1803
Lift Motion Failure
Instrument was not able to reach the lift position.
1804
Memory Failure
Verification of memory integrity has failed.
For remedies to these and other trouble conditions, see Troubleshooting.
