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MT800Q User Manual

12

5. Troubleshooting

Your printer is very reliable, but occasionally problems may occur. This chapter provides

information on some common problems you may encounter and how to solve them. If you

encounter problems that you can not resolve, contact your dealer for assistance.

5.1 Printer Not Working

Problem Description

Problem Reason

Solution

LED not light, printer not
working

Printer no power

Please use the exclusive
charging cable to charge

Printer consumables do
not match

Please replace the
consumables immediately
and continue printing with
the official consumables

Circuit board damage

Contact with the dealer

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Содержание MT800Q

Страница 1: ...Mobile Printer MT800Q User Manual Rev 1 0 Manufacturer Xiamen Hanin Electronic Technology Co Ltd Add No 96 Rongyuan Road Tong an District Xiamen China 361100 Web www hprt com...

Страница 2: ...oducts If more information is needed about the products please contact Xiamen Hanin Electronic Technology Co Ltd Without any written permission from the company any section of this manual is prohibite...

Страница 3: ...int quality 5 The print paper in poor quality or stored for too long time also may reduce the print quality even damage the printer 6 Please do not open the printer cover when it is printing or just w...

Страница 4: ...rheated burning and or explosion 4 When charging use a specified USB Type C cable Other conditions high temperature high pressure high current using the modified battery charger etc excluded here may...

Страница 5: ...unauthorized alteration repair and or modification of the product by the user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts...

Страница 6: ...ruction for Sleep Standby Mode 8 4 Partial Component Description 9 4 1 Button 9 4 2 LED Indicator and Buzzer 10 5 Troubleshooting 12 5 1 Printer Not Working 12 5 2 Troubles Occur During Printing 13 6...

Страница 7: ...stem OS Environment 51 9 2 Utility Tool Preparation 51 9 3 Using Utility Tool 52 9 3 1 Add Printer 53 9 3 2 Modify Printer 54 9 3 3 Delete Printer 60 9 3 4 Connection Test 61 9 3 5 Functions 62 9 4 Fi...

Страница 8: ...atures 1 Perfectly portable for quality A4 printing 2 Large capacity battery and long standby 3 User friendly design easy paper replacement 4 High reliability 5 Various interfaces for option 1 3 Packi...

Страница 9: ...ce and Component Front Left Note indicates Bluetooth function Inner Note Out of paper sensor and paper feed position sensor Detecting whether there is paper or not and whether the paper offset occurs...

Страница 10: ...90 m Ribbon Specification Width 215mm Length 14m Diameter 14 5mm Sensors Cover open detection out of paper detection paper feed positioning detection ribbon detection paper offset detection TPH temper...

Страница 11: ...ecification Paper type Paper width Paper thickness A4 paper 210mm 60 90 m 2 3 Ribbon Specification Ribbon Parameter Width 215mm Length 14m Diameter 14 5mm 2 4 Dimension Dimension 310 5 L 63 5 W 40 7 H...

Страница 12: ...ime then lift the printer cover upward 3 2 Loading Ribbon 1 Hold the left and right wings of the ribbon by your hands then align it to the printer per the arrow direction and press it down Note To avo...

Страница 13: ...into place 3 3 Loading Paper 1 Make sure the ribbon is properly loaded hold down the power button for a few seconds and then release it when the printer is turned on 2 Put the paper into the paper in...

Страница 14: ...aper Refer to 3 2 and 3 3 3 5 1 From Mobile Phone 1 Download H Print APP Scan the QR code below to download H Print APP http hprint hprt com app_en Note You can also scan the QR code on the outer box...

Страница 15: ...etooth connection only support with Windows system currently 3 6 Instruction for Sleep Standby Mode In order to save power and prolong the service time MT800Q printer adopts automatic sleep and automa...

Страница 16: ...and the printer will be off Print Self Test In the sate of power on continuously press the power button for 3 times the printer will print the self check page 2 Cover Open Button Press the cover open...

Страница 17: ...ite Abnormal Status Status LED Red Buzzer Low voltage Flash Beep Beep Beep TPH temperature overheated Flash Beep Beep Beep Paper jam paper loading abnormal Slowly Flash Beep Beep Beep Open the cover o...

Страница 18: ...mware upgrade Alternating flash Turn off Flash a round 2 Side Pinhole Lamp The side pinhole lamp is a blue monochrome lamp indicating the connection status of the printer Connection status Status LED...

Страница 19: ...nter problems that you can not resolve contact your dealer for assistance 5 1 Printer Not Working Problem Description Problem Reason Solution LED not light printer not working Printer no power Please...

Страница 20: ...open the cover remove the jammed paper and place the paper in parallel into the paper inlet The ribbon is taken out when printing The ribbon is loose before printing Please roll the ribbon to a flat...

Страница 21: ...d When cleaning the print head take care not to touch the heated portion of the print head Printer Head is susceptible to damage from static electricity etc 5 Take care not to allow the print head to...

Страница 22: ...osoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit 7 2 Windows Driver Preparation Driver down...

Страница 23: ...erent operating system and different type of driver the screen has slight difference Please operate it according to the tips Take HPRT MT800Q Windows 7 as example 1 Double click Windows Driver 2 Choos...

Страница 24: ...800Q User Manual 17 4 Click Next Note If printer is already connected with computer by USB port it only needs to click Install then it will be installed automatically Otherwise proceed to the next ste...

Страница 25: ...MT800Q User Manual 18 5 Choose the matched type and port USBxxx is for USB port COMx is for serial port LPTx is for parallel port Choose the type of driver port such as MT800Q USB as port Click Next...

Страница 26: ...MT800Q User Manual 19 6 Click Finish the driver is installed successfully 7 After installation the icon will be found in Start Devices and Printers...

Страница 27: ...ble the port may be inconsistent solve it by the following steps Method One Connect the printer to the computer via USB cable and install the driver again Method Two 1 Right click the computer icon ch...

Страница 28: ...MT800Q User Manual 21 2 Double click USB Printing Support then click Details choose Bus relations for property to see the port number It is USB001 as shown below...

Страница 29: ...MT800Q User Manual 22 3 Click Start Devices and Printers Right click HPRT MT800Q and choose Printing properties Click Ports select USB001 and click Apply Then the port will be modified...

Страница 30: ...m currently take Windows 7 for example below 1 Turn on the printer 2 Turn on the computer The Bluetooth icon will show at the lower right of the screen If the computer is not configured with Bluetooth...

Страница 31: ...MT800Q User Manual 24 4 Find the corresponding printer click Next 5 Add a printer successfully as shown in the figure The printer takes MT800Q 140C for an example...

Страница 32: ...l 25 6 Click Start Devices and Printers Right click MT800Q 140C and choose Properties 7 In MT800Q 140C Properties choose Services and find the corresponding port As shown in the figure the port of MT8...

Страница 33: ...6 8 Install MT800Q Windows driver program on the computer please refer to 7 3 Windows Driver Installation 9 After installing the driver find the icon of HPRT MT800Q in Devices and Printers right click...

Страница 34: ...MT800Q User Manual 27 10 Click Ports choose COM3 as driver port click Apply Note If COM3 has been selected as printer driver port during the driver installation ignore this step...

Страница 35: ...MT800Q User Manual 28 11 Click Print Test Page...

Страница 36: ...T800Q User Manual 29 12 If the printer can print the test page it will pop up the dialog box below If it failed to print please check if Bluetooth is connected or Bluetooth connection port is occupied...

Страница 37: ...MT800Q User Manual 30 7 5 Detailed Windows Driver Setting 7 5 1 Printing Preferences 1 Click Start Devices and Printers Right click HPRT MT800Q and choose Printing preferences...

Страница 38: ...MT800Q User Manual 31 2 According to the different needs choose Paper Offset Rotate Effect Select Paper Name...

Страница 39: ...MT800Q User Manual 32 Click Manager add or delete paper Set Horizontal or Vertical offset...

Страница 40: ...MT800Q User Manual 33 Set Rotate Effect e g rotate 90 select Mirror effect shown as below Click Advanced set Density...

Страница 41: ...MT800Q User Manual 34 Set Media Type Set Enhance Mode...

Страница 42: ...MT800Q User Manual 35 3 Click Watermark Set watermark to print...

Страница 43: ...MT800Q User Manual 36 4 Click Halftone to set the halftone 5 After setting click OK to save it...

Страница 44: ...MT800Q User Manual 37 7 5 2 Printer properties 1 Click Start Devices and Printers Right click HPRT MT800Q and choose Printer properties...

Страница 45: ...MT800Q User Manual 38 2 Choose General click Print Test Page then it will print the current settings...

Страница 46: ...MT800Q User Manual 39 3 Click Advanced to set the available time for printing...

Страница 47: ...MT800Q User Manual 40 7 6 Uninstall Windows Driver 1 Double click Windows Driver 2 Choose English and click OK 3 Choose Uninstall printer driver Click Next...

Страница 48: ...MT800Q User Manual 41 4 Choose HPRT MT800Q click Next Then it is complete to uninstall 5 Click Yes to uninstall the driver...

Страница 49: ...perating systems the screen has slight difference Please operate it according to the tips Take MacOS 10 15 MT800 as example Note MT800Q installation steps are same to MT800 and the following screensho...

Страница 50: ...MT800Q User Manual 43 3 Click Continue 4 Click Continue...

Страница 51: ...MT800Q User Manual 44 5 Click Install 6 Type in the password and click Install Software...

Страница 52: ...MT800Q User Manual 45 7 The installation was successful...

Страница 53: ...MT800Q User Manual 46 8 2 How to Print From Mac 1 Click System Preferences 2 Choose Printers Scanners...

Страница 54: ...MT800Q User Manual 47 3 Click to add the printer 4 Choose MT800Q device and click Select Software...

Страница 55: ...MT800Q User Manual 48 5 Choose MT800Q software and click OK 6 Click Add...

Страница 56: ...MT800Q User Manual 49 7 MT800Q printer has been added 8 Open the file to print click File and select Print...

Страница 57: ...MT800Q User Manual 50 9 Set up as needed then click Print...

Страница 58: ...dows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows S...

Страница 59: ...l Warning Under different operating system the screen has slight difference Please operate it according to the tips Take Windows 7 as example 1 Unzip the compressed package file then open the folder c...

Страница 60: ...MT800Q User Manual 53 9 3 1 Add Printer 1 Click Add Printer 2 Choose the right printer model and port type then click OK 3 Add printer is finished...

Страница 61: ...al 54 9 3 2 Modify Printer 1 Choose the printer that needs to be modified Click on Modify Printer 2 Choose the printer model and port type that needs to be modified then click OK 3 Modify the new prin...

Страница 62: ...to connect Please do as follows 1 Turn on the printer 2 Turn on the computer The Bluetooth icon will show at the lower right of the screen If the computer is not configured with Bluetooth function you...

Страница 63: ...MT800Q User Manual 56 4 Find the corresponding printer click Next 5 Add a printer successfully as shown in the figure The printer takes MT800Q 140C for an example...

Страница 64: ...l 57 6 Click Start Devices and Printers Right click MT800Q 140C and choose Properties 7 In MT800Q 140C Properties choose Services and find the corresponding port As shown in the figure the port of MT8...

Страница 65: ...MT800Q User Manual 58 8 Open the printer utility and click Modify Printer 9 Choose Printer Model as MT800Q Port Type as COM COM Port as COM3 Then click OK...

Страница 66: ...MT800Q User Manual 59 10 Modify printer successfully...

Страница 67: ...MT800Q User Manual 60 9 3 3 Delete Printer 1 Choose the printer which you want to delete in the list then click Delete Printer 2 Click OK then the printer is deleted...

Страница 68: ...est 1 Click Connection Test If the connection is successful it will appear the following window Note 1 Make sure the printer is connected with computer and power on 2 Before using the following functi...

Страница 69: ...of Printer Utility For Mobile contains four items Click the button and printer will execute the appropriate action Note The following screen may differ depending on the device to which you connect Pl...

Страница 70: ...nter will print out setting information 2 Parameter Config to set Bluetooth Print Density Power Down Time in the Parameter setting When completing the above settings please restart the printer Note Po...

Страница 71: ...MT800Q User Manual 64 3 Command Test Load file or input the data in the input box and click Send to print the test text...

Страница 72: ...MT800Q User Manual 65 9 4 Firmware Update 1 Click Firmware Update 2 Select the appropriate upgrade file and click Download...

Страница 73: ...MT800Q User Manual 66 3 The firmware upgrade was successful and please restart the printer...

Страница 74: ...MT800Q User Manual 67 10 Software Download 1 Log in the HPRT website http www hprt com Downloads html 2 Choose product model MT800Q 3 Choose Drivers or Utility as needed...

Страница 75: ...MT800Q User Manual 68 4 Click Download...

Страница 76: ...ate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will...

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