9 Troubleshooting and repairs
9.1 Troubleshooting
Problem
Possible cause
Possible solution
BMS bus communication does not
work
Incorrect addressing or
router configured
Make sure the link unit addressing is
correct. Check the router configuration.
Link unit broken cable
Bad connector or broken
wire
Check the connectors and cables.
Link unit connection failure
Incorrect addressing or
wrong connection
Make sure the link unit addressing is
correct. Check the connectors.
Link unit wrong software version
Wrong software version
Update link unit software.
Remote access via internet does
not work
No internet connection
Make sure you are connected to the
internet. With a 3G or 4G modem, check
the signal strength.
User interface freezes when using
remote access
Logout
Select the homepage icon at the bottom of
the view, then log in again.
Fire damper does not open or
close
Power failure
Make sure the power supply fuse is intact.
Fire damper does not open or
close
Thermal fuse broken
Replace the thermal fuse of the fire
damper.
Smoke detector service alarms
Dust in smoke detector
Clean the smoke detector. For instructions,
see the Calectro website.
9.2 Fault reporting and reclamations
For fault reporting and reclamations, contact Halton.
Provide the following information for easier service:
▪ Product type and serial number
▪ Customer name/project
▪ Order confirmation number (purchase or sales order number)
▪ Serial numbers of faulty components
▪ Reclamation description
▪ Pictures
Halton Safe Management 2.0 (SM2) - Installation, commissioning, operating, and maintenance guide
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