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Chapter 3
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
NIR Spectrometer.
NIRQuest Spectrometer Connected to Computer
Prior to Operating Software
Windows Operating Systems
If you connected your NIRQuest Spectrometer to the computer prior to installing your Ocean Optics
software application, you may encounter installation issues that you must correct before your Ocean
Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues
document from the Ocean Optics website:
http://oceanoptics.com///wp-content/uploads/Correcting-Device-Driver-Issues.pdf
.
Remove the Unknown Device from Windows Device
Manager
►
Procedure
1.
Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2.
Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"
sign to the immediate left.
Содержание Ocean Optics NIRQuest512-1.7
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