33
The DrawingBoard V
Returning your Tablet for Repair
If you think you have a defective tablet, first see all topics in this section
(above) and visit our Web site at
www.gtcocalcomp.com/supportgtcocalcompcontact.htm
for the latest support information.
If you are still unable to properly operate your digitizer system, call Tech-
nical Support at 480.443.2214, or email us at
.
Technical Support will assist you in determining if your tablet is defective,
and will help you obtain a Return Merchandise Authorization (RMA)
number.
Important:
Please do not return your product without first
discussing the problem with, and receiving an RMA from, a GTCO Cal-
Comp Technical Support Specialist.
Repackaging for Shipment
Whenever you ship electronic equipment, try to ship it in its original
packing materials. Because packing materials are static-charged, you
should ship the cursor or any extra electronics boards inside approved
antistatic plastic bags. If you are shipping the tablet or accessories to a
GTCO CalComp Service Center for repair, attach a tag to the equipment
with the following information:
Model number
Serial number
Maintenance contract number (if applicable)
Return Merchandise Authorization number
Detailed description of the problem
Troubleshooting