SET-TOP BOX STATUS
The “STB status” menu displays the following
information: hardware version, software version,
database version.
TROUBLESHOOTING GUIDE
Problem
Solution
Doesn’t respond to commands from front
panel and RCU
Restart the STB (switch off and switch on the power)
Does not display any message on the front
panel or STB has no power
Check the main power cable to see that it is plugged into a suit-
able power outlet.
Check to see if STB is in Standby mode
No Picture
Ensure that the STB is switched on (see above).
If you use the RF Output, check that the RF Lead is connected
firmly to the STB and TV/VCR.
Check that you have selected the correct channel or Video Output
on your TV.
If you are using the RF Output, check that you have correctly
tuned the UHF channel of the STB or TV.
Check the brightness level of the TV.
Poor picture quality
See “No Picture” above.
Check the signal level; if it is low then try adjusting the alignment
of your dish.
Re-start the STB.
No Sound
See “No Picture” above.
Check the volume level of the TV and STB.
Check the Mute status of the TV and STB.
Remote Control does not operate
Point remote control directly towards the STB.
Check and replace batteries.
No Signal or Bad Signal
Check the LNB - replace if necessary.
Check the cable from the LNB.
Check the position of the dish - realign the dish if necessary.
If you use a DiSEqC 1.0 switch, check that you have connected
the LNBs to the correct connections on the switch.
Check the settings in “Antenna setup” menu.
Re-start the STB
SET-TOP BOX / TROUBLESHOOTING GUIDE
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