OM-CC-E
25
Troubleshooting Guide
If a problem persists after taking the actions suggested below, call your authorized Groen service representative.
CODE
INDICATES
SUGGESTED ACTION
1
Low water level probe
Try cleaning steam generator to remove contamination from the probes.
• If either code continues call your Groen Service Agency.
• If both codes are displayed the unit will only operate in the Oven Mode.
• If only one code is displayed the unit will operate in all modes, but water
may overflow from the generator into the cooking chamber during
operations in either the Steam or Combo Modes.
2
High water level probe
3
Maximum generator fill
time (90 seconds) has
been exceeded.
Make sure the water supply is fully turned on and that hoses are not kinked
or pinched.
• If the code is still displayed the unit will operate in the Oven Mode only.
• Call your Groen Service Agency
4
Faulty air probe
• The unit will operate in Steamer and Clean Cycle Modes only.
• Call your Groen Service Agency
5*
Faulty drain probe
(Units Before 3/97 Only)
• The unit will operate in all modes.
• Call your Groen Service Agency
6
Faulty generator probe
• The unit will operate in Oven Mode only.
• Call your Groen Service Agency
7*
Out of Calibration
(Units Before 3/97 Only)
• The unit will operate in all modes.
• Call your Groen Service Agency
7A*
Time Between Fills
(Units After 3/97 Only)
Check for a leaky fill valve.
• The unit will operate in Oven Mode only.
• Call your Groen Service Agency
8
Maximum generator drain
time (five minutes) has
been exceeded.
Inspect the drain line and remove any blockage. Make certain that the
drain is free-vented as detailed in the Installation Section of this Manual.
(Paragraph 4, Page 6)
*Service Code 5 is not used on units manufactured after March 1, 1997. Service Code 7 indicates
Out of
Calibration
for units made before March 1, 1997. Thereafter it indicates
Time Between Fills
, described in 7A,
above. These changes were made on units after Serial Number C7439MS.
Mode Operation — After a Service Code Occurs
Mode
Service Code
1
2
3
4
5
*
5A
6
7
*
7A
8
1 & 2
Steam
Yes
Yes
No
Yes
Yes
NA
No
Yes
No
No
No
Combo
Yes
Yes
No
No
Yes
NA
No
Yes
No
No
No
Oven
Yes
Yes
Yes
No
Yes
NA
Yes
Yes
Yes
Yes
Yes
Clean
Yes
Yes
No
Yes
Yes
NA
No
Yes
No
No
No
*Service Code 5 is not used on units manufactured after March 1, 1997. Service Code 7 indicates
Out of
Calibration
for units made before March 1, 1997. Thereafter it indicates
Time Between Fills
. These changes
were made on units after Serial Number C7439MS.
