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MACHINE – WARRANTY DETAILS
WARRANTY DETAILS
Dear Customer,
Thank you for buying this product. This Machine has been designed and produced using the best
technologies available.
1. Warranty Details:
(a)
If your Grinders Café Espresso Machine develops a fault or defect during the warranty period, and subject to the terms below,
we will repair it or replace it.
(b)
We offer this warranty on top of any guarantees imposed by the Australian Competition and Consumer Act 2010 and any other
applicable State or Territory legislation.
(c)
The warranty applies for 12 months from the date of purchase.
(d)
The warranty covers fault or defects in the product’s materials or manufacturing.
(e)
The warranty does not cover:
(f)
Misuse, or use other than in accordance with the product’s instructions;
(g)
Negligence on your part;
(h)
Normal wear and tear; or
(i)
Faults or defects caused by third parties, including work done by unauthorised service or repair agents.
2. Making a Warranty Claim:
(a)
To make a claim you should first contact the Grinders National Sales Centre by telephone on 1300 476 377 in Australia and we will be
able to provide you with the appropriate next steps for service or replacement of your Machine.
(b)
Before contacting the Grinders National Sales Centre, please make sure you have carefully read the Instruction Manual supplied with
the Machine.
(c)
After you have initiated the claim via the telephone, we may ask you to return the product to us, as per the address details in Point 4.
(d)
You will need to provide your receipt as proof of purchase in order to make a claim under the warranty.
(e)
Once you return the product and lodge a claim with us, we will assess the claim and let you know whether it is covered. The decision
whether to repair or replace a product is at our sole discretion unless there is a ‘major failure’ as defined under Australian Consumer Law.
(f)
If it is covered, we will deliver the repaired or replaced product back to you. We will bear this cost.
(g)
If it is not covered, we will deliver the product back to you and you will bear the transport cost.
3. General service and repair enquiries:
For general service and repair enquiries, please contact us on the telephone number below.
4. Contact details:
Grinders National Sales Centre
Ph: 1300 476 377
Imported by GRINDERS COFFEE HOUSE
50 SPARKS AVE, FAIRFIELD, VIC 3078
“GRINDERS” is a registered trade mark of Coca-Cola Amatil (Aust) Pty Ltd
5. Statutory Guarantees:
As well as the Grinders Café Espresso warranty, our goods come with guarantees that cannot be excluded under Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
6. Claim Details:
If you are making a claim under the warranty or the statutory guarantees, we will require the following information from you:
(a)
Name;
(b)
Address;
(c)
Product purchased;
(d)
Date of purchase;
(e)
Machine Serial Number;
(f)
Shop of purchase;
(g)
Description of the problem.
