WARRANTY
Greenway Home Products warrants your water dispenser to be free from manufacturer’s defects in workmanship or
material under normal operating conditions for two (2) years from the original date of purchase. This warranty applies only
in the country in which it is sold, and is available to the original purchaser only. This warranty is non-transferable.
This warranty and the CSA International listing for this water dispenser are voided if the water dispenser is altered,
modified, or combined with any other machine or device. Alteration of this water dispenser may cause serious flooding
and/or hazardous electrical shock or fire.
The provisions of this warranty shall not apply to the following:
• Water bottles.
• Service trips to your home to teach you how to use the product.
• Improper installation, delivery, or maintenance (failure to maintain the product according to the instructions outlined
in the product manual will automatically void the warranty).
• Failure of the product if it is abused, misused, altered, used commercially, or used for other than the intended purpose.
• Products that are used outside a residential or office environment.
• Replacement of house fuses or resetting of circuit breakers.
• Use of this product where water is microbiologically unsafe or of unknown quality.
• Damage to the product if used to dispense anything other than water.
• Damage to the product caused by accident, fire, floods, or acts of God.
• Any service to the product.
• Incidental or consequential damage caused by possible defects with this appliance, its installation or repair.
This warranty shall be fulfilled at an authorized Greenway Repair Facility. All warranty repairs must be pre-authorized by
Greenway Home Products. Greenway will, at its option, repair or replace free of charge any defective part, where the
Purchaser has notified their Retailer or Greenway Home Products within the warranty period. The obligation of Greenway
Home Products under this warranty is expressly limited to such repairs or replacement. This warranty does not cover the
freight costs to and from the authorized repair facility.
Except as set forth herein or required by law, the Manufacturer makes no other warranty, guarantee, or agreement,
express, implied, or statutory including any implied warranty of merchantability or fitness for a particular purpose. The
manufacturer does not assume or authorize any person to assume any obligations of liability in connection with this water
dispenser. In no event will the manufacturer be liable for indirect, special, or consequential damages (including, without
limitation, economic loss) or for any delay in the performance of this agreement due to causes beyond its control.
Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to you. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or from province to province.
If you require service, please first see the “Troubleshooting” section of this manual. Additional assistance can be found by
checking our website at www.greenwayhp.com, or by calling our customer service line at 1-866-253-0447, Monday to
Thursday, 8:30 AM to 5:00 PM (EST), and Friday 8:30 AM to 4:00 PM. Or write: Greenway Home Products, Customer
Service Center, 400 Southgate Drive, Guelph, ON, Canada N1G 4P5 or Greenway Home Products, 6507 Fairfield Drive,
Northwood, OH, USA 43619.
Keep this manual and your sales slip together for future reference. You must provide proof of purchase for in-warranty
service.
Write down the following information about your water cooler to better help you obtain assistance or service if your ever
need it. You will need to know your complete model number and serial number. You can find this information on the data
plate label at the rear of the water dispenser.
Retailer:
Model Number:
Serial Number:
Date Code:
Purchase Date:
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