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we are required by law to collect and remit to the government on the Services we provide to
you. These charges may change from time to time without advance notice.
Your Responsibility For Others Who Use Your 5Star Service
You are solely responsible for any use of the 5Star service associated with your device, even
if you are not the one using it, and even if you later claim the use was not authorized. You
are also solely responsible for the services requested by you, or by anyone using the service
through 5Star on your behalf. You agree that our agent may share your information with any
authorized person calling the service on your behalf.
Ending Your 5Star Service
You can cancel your 5Star service at any time. All you have to do is call us and tell us you want
to cancel service. We will cancel the service immediately and you will not be charged for any
future months.
Reactivating Or Changing Your 5Star Service
We will only accept requests from you (or from someone we believe is your authorized agent)
to activate, cancel, or reactivate your 5Star service. If we do any of these things, you agree to
pay any charges associated with these requests. We will attempt to retrieve your previously
stored personal profile if you reactivate your 5Star service, but we cannot guarantee our
ability to retrieve it.
Usage Limits
We may place usage limits for any 5Star service. If we place usage limits for a 5Star service,
and you then use such service more than allowed by the limit amount, we will charge you at
our then current rates for your usage in excess of the limit amount. You agree that we may use
any credit or debit card or other payment account of yours that we have on file for payment of
such charges.
Your Interactions With 5Star Agents
We may record and monitor conversations between you and our agents, emergency service
providers, the police, or other third parties. Please note that our agents may also remain
on the line if they conference in a third party to assist in completing a service request.
Please understand that 5Star is not required to release any audio or physical records that
are created as part of the 5Star service without a subpoena (unless otherwise required by
law). We will do our best to accommodate you if English is not your first language and you
require translation services, but we cannot guarantee the availability or competence of a
third party translator.
Your Interactions With LiveNurse Through 5Star
LiveNurse, brought to you in partnership with FONEMED®, is not a substitute for dialing 911
and should not be used in a case of emergency. FONEMED’s registered nurses offer advice
regarding health care decisions, but they do not prescribe medications or make diagnoses.
We are not liable for any act or omission, including negligence, of any FONEMED employee.
We are not a health care provider and do not provide health care services. You should seek
the advice of your physician if you have any questions about medical treatment.
Connection To Other Service Providers
Our agents may link, conference or transfer you to other service providers such as the
police, fire department, ambulance service, or towing service. We’ll use reasonable efforts
to contact appropriate service providers for help when you ask for it, but we can’t promise
