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The device is not ready for use until you hear “Welcome to 5Star”
and the service indicator is blinking green.
If you hear a voice prompt saying “Unable to activate. See
User Guide,” then your device has not been activated. Please
call GreatCall Customer Service at
1-800-463-5412
if you
hear this prompt.
Keeping your 5Star Responder charged
It’s very important to always keep your Responder charged and with
you, so you can be prepared in any situation. We recommend that
you develop a habit of keeping your device charged and turned on
so you can access help at the touch of a button. Out of the box, the
device is only partially charged. It’s important that you fully charge your
device after activating:
1. To charge, plug the large end of the Battery Charger into a
standard wall outlet and the small connector into the device with
the word “Up” facing up. You will then hear a tone.
2. The Battery Indicator will blink green during the charging
process. Once fully charged, it will remain solid green.
3. Unplug the Battery Charger. You’ll hear a tone and the Battery
Indicator will turn off to save power.
