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If your
GoWISE USA Air Fryer
Dehydrator
displays any of these
error codes, please contact our
Customer Care Team.
TROUBLESHOOTING & ERROR CODES
ERROR
CODE
ISSUE
E1
Sensor open
circuit
E2
Sensor short
circuit
855-233-9199
[email protected]
Live Chat at gowiseusa.com
M-F
8:30am - 4:00pm MST
Problem
Solution
Why won’t my air fryer
dehydrator turn on?
First, make sure the air fryer dehydrator is plugged in and the
dehydrator door is closed. You can also try using different outlets
if it’s still not turning on. If none of these solve the problem,
please contact our Customer Care Team.
My food is not cooked
all the way / My food
doesn’t seem crispy
enough
Your dehydrator may be overfilled with ingredients.
Cook in smaller batches for more even cooking.
You may have the temperature set too low.
Increase the temp. and continue cooking (see pg. 13).
For a crispier effect, brush with oil
before air frying.
Try flipping or rotating your food over midway through
the cooking cycle. This will ensure even cooking.
White smoke is coming
out of my air fryer
dehydrator. Should I be
worried?
It’s normal for white smoke to appear when prepping greasy
ingredients. When frying greasy ingredients, a large amount of
oil will leak into the pan. The oil produces white smoke and the
dehydrator may heat up more than usual. This does not affect the
appliance or end food result. Be sure to clean your dehydrator
properly after each use to prevent it from smoking during the next
use. It helps to wipe down the heating element as well.
How do I stop the
cooking cycle on my
air fryer dehydrator?
Press the button to stop the cooking cycle at any point.
The heating element will shut off and the display will read “OFF”.
The fan will continue running for around 20 seconds
to cool down the appliance.
