2019 | Confidential and Proprietary | Do not distribute
Solve it:
If the internet is down, the Yale x Lock will still
accept most passcodes and the thumb turn
inside your home will still work. Anyone with
scheduled access to the lock will not be able
to use their passcodes and the lock will not
work for them. As long as your lock is offline,
it won’t be able to send alerts or information
to your phone.
Solve it:
The lock will give notifications when batteries
are low and then when they are critically low.
To confirm batteries are dead press the Yale
logo on the lock keypad or hold your palm on
the keypad. If nothing happens, hold a
standard 9 Volt alkaline battery (the square
kind) on the contacts at the bottom of the
lock. You’ll hear “Press the Yale logo to begin.
The batteries are very low. Replace the
batteries now.” Continue holding the battery
on the contacts while you enter your passcode
and then press the check icon.
Locking and unlocking
if battery is drained
Using lock when
internet is down
Take a look at how to solve some common issues that can arise with Nest x Yale Lock.
Troubleshooting tips
