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WARRANTY, REGISTRATION & TECHNICAL SUPPORT
PLEASE FILL OUT AND RETURN THE PRODUCT REGISTRATION CARD INCLUDED WITH YOUR NEW
GLONEX PRODUCT OR FILL OUT THE PRODUCT REGISTRATION FORM ON THE GLONEX WEB
PAGE AT: http://www.glonex.net.
BE SURE TO KEEP A COPY OF YOUR SALES RECEIPT!
STANDARD WARRANTY
Glonex, Inc. at 1156 Satellite Boulevard, Suite 300, Suwanee, GA 30024 USA WARRANTS that your NEW
Product is free of defects of workmanship and materials. If there is a defect or malfunction of this product,
Glonex, Inc. will repair it free of charge as follows:
PARTS:
New or comparable rebuilt parts in exchange for defective parts for ONE (1) YEAR
from date of customer purchase.
LABOR:
Glonex, Inc. provides labor warranty for ONE (1) YEAR from date of end-user
purchase. Product must be sent postage prepaid and insured to Glonex, Inc. in
accordance with the warranty procedures outlined below. At completion of the
repair, the consumer will be responsible for return shipping charges from Glonex,
Inc. and for any parts or services no longer covered under warranty.
This warranty does not apply to persons who purchased this product second-hand or used.
This warranty does not include adjustments, parts and/or repairs required by circumstances beyond the
control of Glonex, Inc., including but not limited to fire or other casualty, accident, neglect, abuse, misuse,
lightning strike, or abnormal use that causes damages to the product.
THERE ARE NO OTHER EXPRESSED WARRANTIES EXCEPT AS STATED HEREIN. AFTER THE
PERIOD OF EXPRESSED WARRANTY SET FORTH HEREIN, THERE ARE NO EXPRESSED OR
IMPLIED WARRANTIES AND THOSE EXCLUDED INCLUDE THOSE OF MECHANTABILITY AND
FITNESS FOR PARTICULAR PURPOSE. Glonex, Inc. shall NOT be held liable for CONSEQUENTIAL
DAMAGES resulting from any failure, defect or malfunction of this product. Some States do not allow
limitation on how long an implied warranty lasts and some States do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations may not apply to you.
WARRANTY PROCEDURES
TO OBTAIN SERVICE UNDER THE TERMS OF THIS WARRANTY:
Please do the following:
1. Send a copy of your original sales receipt showing original purchase date along with your mailing
address and a note describing the nature of the problem to:
Glonex, Inc.
1156 Satellite Boulevard
Suite 300
Suwanee, GA 30024
2. You will receive a return authorization number within 7-12 business days from the date your return
request is received if it is determined that there is a basis for a replacement product. The return
authorization form you receive will list the return procedures, applicable charges, if any, and the
correct shipping address for the returned product.
PRODUCT SUPPORT HOTLINE:
For questions on use of this product or this warranty call 678-240-2317, Monday through Friday during
normal business hours. You can also email Glonex, Inc. at: [email protected].
Register Your Product online at:
www.glonex.net
Date of Purchase:_________________ Model: ______________________
Place of Purchase: ______________________________________________
PLEASE KEEP THIS INFORMATION FOR YOUR
RECORDS
Warranty Card
About our service:
• Glonex, Inc. warrants our products as follows according to Consumers Conflict Settlement
Standards (Fair Trade Commission Bulletin No. 2008-3).
• When a service is requested, Glonex, Inc. or other appointed servicing company will carry out
the service.
• Warranty related inquiries will be responded to within 7 days and repairs will be provided within
14 days after the date of such request.
Product Name: _____________________ Purchase Date: ______________________
Model #: _______________ Serial #: __________________ Price #: ________________
Purchased From: ___________________________________________________
Warranty is Valid for ONE (1) year and product parts are available for TWO (2) years
.
Free Repairs
Free repair services are only limited to the faulty
products purchased within ONE (1) year (warranty
period).
Types of Problems
Warranty Provided
Within
Warranty Period
After
Warranty Period
Defect found within ten (10)
days from date of purchase.
Defect found with performance
of functions during normal
operation within one (1) month
from date of purchase.
Replacement or
Refund
Replacement
Not Applicable
Not Applicable
Repairable
Up to 3 defects due
to the same cause.
More than 4 defects
due to the same
cause.
Non -
Repairable
Parts for
replacement are
available but not
repairable (within
parts available
period)
Non-repairable due
to unavailability of
parts for
replacement (within
parts available
period)
Free Repair
Replacement or
Refund
Replacement or
Refund
Replacement or
Refund
Charged Repair
Replacement
after deducting
fixed price.
Charged Repair
Refund by
adding 10% to
the amount after
deducting fixed
amount.
Charged Repairs
1) Cases not considered as defect:
If you request a repair service for non-defects, you
will be charged for the repair fee,so please read
the instructions carefully. (Non-repairable cases,
based on separate standards).
• Instruction on how to operate the
product or simple adjustment without
diassembling.
• Services related to external antenna
or wired signal.
• Reinstalling the product that was
improperly installed by the sales
representative.
• Cleaning inside of the product or
removing dirt.
• When defect has occurred due to
foreign substance.
1st instance is
free, afterward
any repairs of this
nature will have a
service charge.
Service charge applies
for all instances
2) Defects caused by consumer:
3) Others:
• When defect is caused by negligence, repairs or modification
of the customer.
• When defect is caused by repairs done by a person other
than engineers from Glonex, Inc. or its appointed service
center.
• When defect is caused by wrong electrical capacity. (e.g.:
When using 100V product with 120V power)
• Defects or damages caused by dropping of the product after
installation.
• When defect is caused by using optional parts not authorized
by Glonex, Inc.
• When defect is caused by natural disasters (Lightning Strike,
Fire, Flood, etc.)
• When the product is used with unstable power - power surges.
• When consumable parts are expired (batteries, etc.)
