Glen Dimplex Koolant Koolers WO2-2-10000, Руководство пользователя

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Appendix E (General Warranty Procedures)
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Appendix E (General Warranty Procedures)
Warranty Work
Before doing any work on a chiller covered under warranty, call Dimplex Thermal Solutions (DTS) and explain the
problem to one of our service technicians who can then determine the best course of action. DTS will not be
obligated to pay for warranty service performed without our prior approval.
Please Note : It is the service contractor’s responsibility to enclose a service report/work order with each invoice.
Unless pre-authorized for special circumstances, DTS will not honor invoices for work done by two or more people at
a time, or for overtime labor charges. If the customer requests work that falls into either of these categories, the
customer is responsible for the extra charges incurred.
Warranty Parts
All replacement parts under warranty must come from Dimplex Thermal Solutions. When it is necessary for DTS to
replace parts which are under warranty, we will issue a Returned Goods Authorization (RGA) for all parts we wish to
have shipped back to our factory, freight prepaid. RGAs are valid for a period of thirty (30) days. If DTS has not
received the requested parts by the expiration date, the customer will be invoiced for the replacement cost at that
time.
Please Note : While DTS is willing to pay freight charges one way for replacement parts, special freight charges, such
as next day service, Saturday delivery, etc., are not included. If the customer requests one of these special services,
they are responsible for the charges incurred.
Please note DTS standard warranty terms can change and be updated at any time. Please view our website for the
most recent version.