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Warranty
One Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased
Dimplex Infrared Indoor/Outdoor Heater. This limited
warranty applies only to purchases made in any province of
Canada except for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the USA (and the
District of Columbia) except for Hawaii and Alaska. This
limited warranty applies to the original purchaser of the
product only and is not transferable.
Products excluded from this limited warranty
IR Halogen Heating Elements are not covered by this
limited warranty and are the sole responsibility of the owner/
purchaser. Products purchased in Yukon Territory, Nunavut,
Northwest Territories, Hawaii, or Alaska are not covered by
this limited warranty. Products purchased in these States,
provinces, or territories are sold AS IS without warranty or
condition of any kind (including, without limitation, any implied
warranties or conditions of merchantability or fitness for a
particular purpose) and the entire risk of as to the quality and
performance of the products is with the purchaser, and in the
event of a defect the purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested
and inspected prior to shipment and, subject to the provisions
of this warranty, Glen Dimplex Americas Ltd. (Glen Dimplex
Americas herein) warrants such products to be free from
defects in material and workmanship for a period of 12
months from the date of the first purchase of such product.
The limited 12 month warranty period also applies to any
implied warranties that may exist under applicable law.
Some jurisdictions do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply
to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have
been repaired (except by Glen Dimplex Americas or its
authorized service representatives) or otherwise altered. This
limited warranty does further not apply to defects resulting
from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with an
incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the
attention of Technical Service by
contacting them at
www.dimplex.com/contact_us or by calling 1-888-346-7539.
Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service
requires a proof
of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty
is proven to be defective in material or workmanship during
the 12 month limited warranty period you have the following
rights:
• Glen Dimplex Americas will in its sole discretion either
repair or replace such defective product or part without
charge. If Glen Dimplex Americas is unable to repair or
replace such product or part, or if repair or replacement
is not commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of repair or
replacement, choose to refund the purchase price for such
product or part.
• Limited warranty service will be performed solely by
dealers or service agents of Glen Dimplex Americas
authorized to provide limited warranty services.
• The purchaser is responsible for removal and
transportation of such product or part (and any repaired or
replacement product or part) to and from the authorized
dealer’s or service agent’s place of business.
• This limited warranty does not entitle the purchaser to
on-site or in-home services. On-site or in-home services
may be performed at the purchaser’s specific request and
expense at Glen Dimplex Americas then-current rates for
such services.
• Glen Dimplex Americas will not be responsible for, and the
limited warranty services shall not include, any expense
incurred for installation or removal of the product or part
(or any replacement product or part) or any labour or
transportation costs. Such costs shall be the purchaser’s
responsibility.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you
may also have other rights which vary from jurisdiction to
jurisdiction. The provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not apply to this
limited warranty or the sale of products covered by this
limited warranty.
What Glen Dimplex Americas and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR
ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER
IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS,
FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR
DAMAGE ARISING OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS OR ITS
DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS,
OR DAMAGES ARE FORESEEABLE. IN NO EVENT
WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO THE PURCHASER.
