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www.dimplex.com
Troubleshooting
Troubleshooting prior to calling a service technician:
When to contact the authorized service technician or your dealer:
SYMPTOM
RECOMMENDED ACTION
Will not heat / No operation indicator LED
Check that power is connected and switched on
Heater smells when first used
This is caused by oil or dust left over from the manufacturing
process and will stop after a short time
Faint smell for short periods after turning on the
heater
This is normal and should stop after a short time
Heater smells when turned on after periods of
non-use
This is the result of build-up debris and dust in the heater, Switch
the heater off and allow it to cool down and then clean before
operating
Clinking noises when heater
is turned on and after being turned off
This is expansion and contraction noises of the heaters metal
components and is a normal function of the heater
Poor heating performance
Exposure to extreme ambient conditions such as high winds /
excessively cold temperatures can lower the heating performance
of an outdoor installation
Unit is not installed in correct position, possibly too high or heater
is too small for recommended area.
SYMPTOM
RECOMMENDED ACTION
There is a burning smell and or strange sounds (other
than normal expansion and contraction noises) coming
from the unit
Turn off the heater, and contact your dealer
When associated circuit breaker (safety, ground) trips
or a fuse is blown
Turn off the heater, and contact your dealer or a certified
electrical technician
Poor heating performance
Incorrectly sized installation, contact your dealer for more
information
Poor heating performance
Faulty heater element, turn off the heater, and contact your
dealer
Will not heat / No operation indicator
Check that power is connected and switched on, if still
faulty turn off the heater, and contact your dealer or a
certified electrical technician.
