102
Customer Service & Assistance
Gigaset DX600A isdn / IM-OST EN / A31008-N3101-R601-1-7619 / appendix.fm / 05.03.2010
V
e
rsion 4, 16.0
9
.2005
Questions and answers
If you have any queries about the use of your
desktop phone, visit our website at
for assistance 24/7. The table below contains
a list of common problems and possible
solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
guide for your headset).
¥
Delete registration data from the desktop
phone when deregistering the device
Repeat the registration process
The display is blank.
1. The desktop phone is not connected to mains
power supply.
Check the mains connection
.
2. The backlight is deactivated because a time
control was activated
.
¥
Press any key on the desktop phone to
temporarily activate the display backlight.
Or:
¥
Deactivate the time control
.
No connection between the desktop phone and
handset.
1. Handset is out of the range of the desktop
phone.
¥
Move the handset closer to the desktop
phone.
2. Range of the desktop phone has been
reduced as Eco mode is active.
¥
Deactivate Eco Mode
or reduce
the distance between the handset and the
desktop phone.
3. The handset has not been registered to the
desktop phone or was deregistered due to the
registration of an additional handset (more
than 6 DECT registrations).
¥
Register the handset with the desktop
phone
.
4. The firmware is currently being updated.
¥
Please wait until the update is complete.
5. Desktop phone is not switched on.
¥
Check the power adapter for the desktop
phone
.
The desktop phone does not ring.
1. The ringer is deactivated.
¥
Activate the ringer
.
2. Call divert set for "All Calls".
¥
.
3. The MSN, on which the call is received, is not
assigned to the desktop phone as a receive
connection.
¥
Change the assignment of receive connec-
tions
.
The display shows "Please check phone con-
nection".
Connector to the telephone network may not be
plugged in.
Check the telephone connection
.
You cannot hear a ringer/dialling tone from the
fixed line network.
The supplied phone cable is not being used or
the phone cable may be faulty.
¥
Replace the phone cable.
Handset does not ring after setting up the ISDN
phone number (MSN)
.
The area code has been stored with the MSN.
¥
Save MSN without area code.