Geomagic Sensable Phantom Omni, Руководство по эксплуатации устройства

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Omni Device Guide A-1
A
PPENDIX
A: T
ROUBLESHOOTING
Appendi x
Appendix A: Troubleshooting
This section provides tips for correcting some common problems encountered with the
Phantom Omni device. If after following these steps, you cannot resolve the problem,
please contact customer support (see Appendix B: Customer Support).
#1 My Phantom Omni
does not seem to be
working and the
Omni's light (located
in the “inkwell”) does
not come on at all.
The inkwell light on the Phantom Omni device should be on if the following criteria are
met:
• It is receiving power. Check that the power supply is plugged into a working outlet.
Then check that the connection between the power supply and the Phantom device is
made correctly.
• The device is connect to your PC via the FireWire cable connection. Make sure that
the FireWire cable is plugged into one of the ports on the back of the Phantom Omni
device. You may want to switch ports. Make sure the other end is plugged into the
FireWire 1394a port on your computer.
• It is configured as the current haptic device via the Phantom Configuration tool. As
Administrator, open the Phantom Configuration tool from the Control Panel. Make
sure the Omni is selected in the Phantom Model. You may want to set to another
device, such as the Desktop, and reset back to Omni and click Apply.
#2 The Phantom Omni
blinks on and off.
Your Phantom Omni device may not be calibrated properly. This can happen if you
unplug it. To correct this situation, place your stylus in the inkwell. During this process,
the light should turn a solid blue. You can also open the Phantom Configuration Test and
select the
Calibrate tab. The message should read, "The Phantom has already inkwell-
calibrated." Then, go to the Test Forces tab. If the light does not turn solid blue, see #1
above. If you need further assistance contact Customer Support.
#3 The Phantom Omni
stylus and the cursor
in my haptic
application seem to be
out of sync.
Your Phantom Omni device may not be calibrated properly. This can happen if you
unplug it. To re-calibrate the device, place the stylus in the inkwell. The light on the
Phantom Omni device should be a steady blue once calibrated. If the light does not turn
solid blue, see #2. If you need further assistance contact Customer Support.
#4 I am able to start an
application, but even
though the light is lit
steadily, the device
behaves strangely
when I move it around
in a scene.
It is possible that there is a defect or a loose connection inside the Phantom Omni device.
DO NOT ATTEMPT TO OPEN THE DEVICE. Contact Sensable Technical Support.
When contacting Support, you may be asked to run the “Phantom Test” application to
help with diagnosis. (
Start>All Programs>Sensable ).
The following describes the basic features of this test application which you should be
prepared to run.
• Select the Phantom device which you want to test. Usually this will be “Default
Phantom”.