18
Warranty
GENTEC PRODUCT QUALITY WARRANTY
You have purchased a quality product from GENTEC
Australia Pty Ltd ABN 581 552 50285 ). This product
is covered by a 10 year replacement product
warranty and a
24 month warranty on spare parts
and labour.
1.
Warranty
1.1 This warranty is given by the Principal subject to
the terms and conditions set out in this document.
1.2 The Principal warrants that the Goods are
free from defects in materials and workmanship
for the time period specified for the Goods in
the Product Index. If Your Goods are found to be
defective within that time, we will repair or replace
the Goods.
1.3 This warranty does not cover accidental
damage, wear and tear, consequential or incidental
loss, or any damage caused by You, including if
the Goods were not installed in accordance with
the manufacturer’s instructions, the PCA and AS/
NZS3500.
1.4 You are required to service the Goods regularly.
Failure to do so may cause this warranty to be
voided.
2. Procedure
2.1. If you consider that the Goods are defective,
you must cease use of the Goods immediately
and provide notice to the Principal in writing as
soon as is reasonably practicable after discovering
the alleged defect.
2.2. The notice referred to in clause 2.1 must state
the following:
2.2.1 the alleged defective Goods;
2.2.2 what the alleged defects are;
2.2.3 where the Goods are located;
2.2.4 when the Goods were purchased
2.2.5 the invoice number relating to the
purchase of the Goods;
2.2.6 whether the main water to the unit is able
to be turned off;
2.2.7 include pictures of the alleged defect; in a
reasonable time.
2.2.8 completed credit card authorisation in the
form set out in Schedule 2 to these conditions
accepting liability in accordance with clause 2.6
if the product is not faulty.
2.3 The Principal will, on receipt of a notice in
accordance with clause 2.2, issue a case number
for the investigation of the alleged defective
Goods.
2.4 In the event that the Goods are to be returned
to the Principal You may bring or send them to
one of our service locations or sites. If the cost of
returning the goods to us is significant because of
the nature of the failure or because of the size or
height of the goods, the Principal will collect the
goods from you within a reasonable time of You
providing notice in accordance with clause
2.2. If the cost of returning the Goods to us is
not significant, you are responsible for this cost
(although, you are entitled to compensation for
reasonably foreseeable costs incurred because
of the defect, including the cost of returning the
goods to us for repair, replacement or return).
2.5 In the event that the Principal or its agent are
required to inspect the Goods at the location
of their use or storage, You will, on reasonable
notice, allow the Principal to inspect the allegedly
defective Goods at the location of their use or
storage.
2.6 You are responsible for Your expenses relating
to a warranty claim, except as otherwise provided
for in this document. If the Principal is required
to attend Your site to inspect the Goods, and
it is found that there is no defect or the defect
has been caused by the circumstances listed in
clause 1.3, You will be responsible for the Principal’s
reasonable costs of attending Your site. Where
reasonably possible, we will notify you to give you
the option of paying for a repair or replacement
