The remote control is not functioning
The following table will help you with troubleshooting if:
• the remote control is without function.
• the remote control is unable to control the shower toilet.
The remote control is inactive while the Geberit Home App is in use.
If the device is defective, switch it off using the power switch.
Step
Description of problem
Fault clearance
1
The remote control display shows
[no connection] when buttons are
pressed.
▶ Re-assign the remote control. → See "Re-
assigning the remote control", page 43.
Result
✓ The display shows [Pairing ok].
2
The remote control is unable to
control the shower toilet.
The remote control has been re-
assigned.
▶ Replace battery (type CR2032). →
"Replacing the remote control battery",
page 43.
▶ Re-assign the remote control. → See "Re-
assigning the remote control", page 43.
3
The battery has been replaced and
the remote control has been
re-assigned. The remote control
display still remains unresponsive
when buttons are pushed.
▶ Contact customer service.
Result
✓ Remote control is defective.
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