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Troubleshooting
Troubleshooting
The table below explains what you need to do in the event of a fault:
• Carry out the steps one after the other until the device is no longer demonstrating any faults
or is working as normal again.
• Be sure to follow the steps in order.
Step
Description of problem
Fault clearance
1
The shower toilet is demonstrating a
fault or is not working as normal.
▶ Switch off the device. → See "Switching
the device on and off", page 14.
▶ Wait 30 seconds.
▶ Switch on the device. → See "Switching
the device on and off", page 14.
2
Step 1 has been carried out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Check the status LED on the orientation
light. → See "Status LED on the
orientation light", page 13.
3
Steps 1 and 2 have been carried
out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Check the problem descriptions in the
faults table and carry out the relevant fault
clearance as required. → See "The
shower toilet is not functioning", page 39
and "Other functional errors", page 41.
4
Steps 1 to 3 have been carried out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Contact customer service.
The shower toilet is not functioning
The following table will help you with troubleshooting if the shower toilet is without function.
DANGER
Electric shock
Incorrect maintenance work or troubleshooting can lead to serious injury or death.
▶
In case of malfunctions, the device must immediately be switched off at the
power switch and the customer service must be contacted.
▶
Only trained electrically skilled persons are permitted to perform electrical
installations on the device.
▶
Only trained professionals are permitted to perform retrofitting on the device.
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