Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service
Problem
Possible Causes
What to Do
Water filter indicated as installed
incorrectly or a leak is present on cap
control panel.
Water filter installed backward or is
leaking.
Check for leak. If no leak is present,
remove filter/bypass plug, rotate 180°
and reinstall.
Warning Triangle is lit
Replace Filter/Replace Water Filter is lit
Over Due light is lit
Water filter leaking or needs replacing
Water filter backwards
Replace water filter, check for leak
Remove filter, rotate 180° and reinstall
Dispenser Off is lit
Control A, B & C
Wrong filter installed
Replace filter with proper filter
Remove filter, rotate 180° and reinstall
Not filtering
Filter bypass installed Controls B & C
Install correct water filter
Reset Filter is lit
Water filter leaking or needs replacing Replace water filter, or install filter
bypass
Press and hold Reset Filter for 3 seconds
to reset (Control D only)
Water filter indicator light is not lit
This is normal. This indicator will turn
on to tell you that you need to replace
the filter soon.
See
About the Water Filter
for more
information.
Handle is loose/handle has a gap.
Handle needs adjusting
See
Attach Fresh Food Handle
and
Attach the Freezer Handle sections for
detailed instructions.
Refrigerator beeping
This is door alarm
-Turn off or disable with door closed
-If door open and alarm is sounding, you
can only snooze the alarm
Not cooling
The cooling system is off
See
About Controls.
Water has poor taste/odor*
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water in glass is warm*
Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished
Water system has drained
Allow several hours for replenished
supply to chill
Water dispenser does not work*
Water supply line turned off or not
connected
See
Installing the Water Line
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove filter
and install bypass plug
Air may be trapped in the water
system
Press the dispenser arm for at least 5
minutes.
Water in reservoir is frozen because
the controls are set too cold
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water
does not dispense after 24 hours, call for
service
*Select Models Only
109
