49-2000707 Rev. 5
25
Troubleshooting tips ...
Before you schedule service
Save time and money! Review the chart below first and you may not need to schedule service.
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Fan/Light does not
operate when button is
turned ON
A house fuse may be blown or a circuit
breaker tripped.
Replace fuse or reset circuit breaker.
Loud or abnormal
airflow noise
Wrong duct size used in installation.
This hood requires 8” ducting or 10" ducting depending
on model to perform optimally. Using smaller duct
pipe will cause reduced venting. Minimize the duct
run length and number of transitions and elbows. GE
Appliances service technicians cannot correct this
issue if installed improperly.
Fan fails to circulate
air or moves air slower
than normal and/or
fan is making loud or
abnormal airflow noise
Obstructions in duct work.
Make sure nothing is blocking the vent. Make sure
your wall or roof cap has a blade or door.
Damper blade on wall or roof cap may
not be open.
Make sure damper swings freely. Damper blades may
flip over and will not fully open when this happens.
Adjust to original position.
Metal grease filter and charcoal filter (if
present) may be dirty.
Clean the metal grease filter and replace charcoal filter
(if present). See Care and Cleaning of the Vent Hood.
Fan keeps going off
and on
The motor is probably overheating and
turning itself off. This can be harmful to
the motor.
Check to be sure the filters are clean. If off and on
cycling continues, call for service.
Hood will not work
remotely
Router issues, no wireless signal, etc.
For assistance with hood wireless network connectivity,
please call 800.220.6899.
Hood is not connected.
