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Consumer Support
Tr
oubleshooting T
ips
Care and Cleaning
Operating Instructions
Safety Instructions
Before you call for service…
Troubleshooting Tips
Problem
Possible Causes
What To Do
Scratches (may appear
Incorrect cleaning
•
Scratches are not removable. Tiny scratches will
as cracks) on cooktop
methods being used.
become less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms
•
To avoid scratches, use the recommended cleaning
being used or coarse particles
procedures. Make sure bottoms of cookware are clean
(salt or sand) were between
before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned
•
See the
Cleaning the glass cooktop
section.
on the glass cooktop
before next use.
surface
Hot surface on a model
•
This is normal. The surface may appear discolored
with a light-colored cooktop.
when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted
Hot cooktop came into
•
See the
Glass surface – potential for permanent
to the glass cooktop
contact with plastic placed
damage
section in the
Cleaning the glass cooktop
surface
on the hot cooktop.
surface
section.
Pitting (or indentation)
Hot sugar mixture spilled
•
Call a qualified technician for replacement.
of the cooktop
on the cooktop.
