IN CASE OF DIFFICULTY...
GE MDS products are designed for long life and trouble-free operation. However, this
equipment, as with all electronic equipment, may have an occasional component failure.
The following information will assist you in the event that servicing becomes necessary.
CUSTOMER ASSISTANCE
Assistance for GE MDS products is available from our Customer Support Team during
business hours (8:00 A.M.–5:30 P.M. Eastern Time). When calling, please give the
complete model number of the equipment, along with a description of the trouble/
symptom(s) that you are experiencing. In many cases, problems can be resolved over the
telephone, without the need for returning the unit to the factory. Please use one of the
following means for product assistance:
Phone: 585 241-5510
E-Mail: [email protected]
FAX: 585 242-8369
Web: www.GEmds.com
FACTORY SERVICE
Component level repair of this equipment is not recommended in the field. Many
components are installed using surface mount technology, which requires specialized
training and equipment for proper servicing. For this reason, the equipment should be
returned to the factory for any PC board repairs. The factory is best equipped to diag-
nose, repair and align your radio to its proper operating specifications.
If return of the equipment is necessary, you must obtain a Service Request Order (SRO)
number. This number helps expedite the repair so that the equipment can be repaired and
returned to you as quickly as possible. Please be sure to include the SRO number on the
outside of the shipping box, and on any correspondence relating to the repair. No equip-
ment will be accepted for repair without an SRO number.
SRO numbers are issued online at www.GEmds.com/support/product/sro/. Your
number will be issued immediately after the required information is entered. Please be
sure to have the model number(s), serial number(s), detailed reason for return, “ship to”
address, “bill to” address, and contact name, phone number, and fax number available
when requesting an SRO number. A purchase order number or pre-payment will be
required for any units that are out of warranty, or for product conversion.
If you prefer, you may contact our Product Services department to obtain an SRO
number:
Phone Number: 585-241-5540
Fax Number: 585-242-8400
E-mail Address: [email protected]
The radio must be properly packed for return to the factory. The original shipping
container and packaging materials should be used whenever possible. All factory returns
should be addressed to:
GE MDS, LLC
Product Services Department
(SRO No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
When repairs have been completed, the equipment will be returned to you by the same
shipping method used to send it to the factory. Please specify if you wish to make
different shipping arrangements. To inquire about an in-process repair, you may contact
our Product Services Group using the telephone, Fax, or E-mail information given
above.
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