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Troubleshooting

This chapter provides some solutions to common computer problems. Use the 
information to troubleshoot and correct typical hardware and software issues.

This chapter also includes information about:

■

Telephone support

■

Automated troubleshooting systems

■

Tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting 
Help” on page 33 for more information about how to get help.

Help and 

Support

For more information on troubleshooting, click Start, then 
select Help and Support or Help.

Содержание Solo 5300

Страница 1: ...Switching user accounts in Windows XP 21 Status indicators 23 Using the keyboard 24 Keys 25 System key combinations 26 Using the EZ Pad touchpad 28 Using the touchpad 29 Connecting the modem 30 Connecting to an Ethernet network 31 Broadband Internet connections 31 Installing a printer scanner or other peripheral device 32 3 Getting Help 33 HelpSpot 34 HelpSpot Videos 36 Online help 37 Gateway Web ...

Страница 2: ...Internet account 65 Accessing your Internet account 66 Using the World Wide Web 67 Connecting to a Web site 68 Downloading files 69 Using e mail 70 Sending e mail 70 Checking your e mail 71 6 Using Multimedia 73 Using diskettes 74 Using the CD DVD drive 75 Inserting a CD or DVD 75 Adjusting the volume in Windows XP 76 Adjusting the volume in Windows Me Windows 2000 and Windows 98 80 Listening to C...

Страница 3: ... battery life 112 Conserving battery power 112 Using alternate power sources 112 Changing power modes 113 Changing power settings 114 Changing SpeedStep settings 119 Changing power settings in Windows NT 121 9 Travel Tips 123 Modem 123 Files 124 Security 124 Power 125 10 Customizing Your Notebook 127 Adjusting the screen and desktop settings 128 Adjusting the color depth 128 Adjusting the screen r...

Страница 4: ... Adjusting audio settings 173 Installing a PCI card in the docking station 174 13 Networking Your Notebook 179 Using a network 180 Sharing a single Internet connection 180 Sharing drives 180 Sharing peripheral devices 181 Streaming audio and video files 181 Playing multi player games 181 Introducing the Gateway Connected Home 182 Components of a Gateway Connected Home 183 Selecting a network conne...

Страница 5: ...1 Defragmenting the hard drive 213 Backing up files 215 Using the Scheduled Task Wizard 216 Cleaning your computer 217 Cleaning the exterior 217 Cleaning the keyboard 218 Cleaning the screen 218 Cleaning the mouse 218 16 Restoring Software 221 Reinstalling device drivers 221 Reinstalling device drivers in Windows 98 Windows Me Windows 2000 or Windows XP 222 Reinstalling device drivers in Windows N...

Страница 6: ...yboard 252 LCD panel 253 Memory 253 Modem 253 Mouse 258 Networks 258 Passwords 259 PC Cards 259 Power 259 Printer 260 ScanDisk 262 Sound 262 Video 263 Telephone support 264 Before calling Gateway Technical Support 264 Telephone numbers 265 Tutoring and training 266 Self help 266 Tutoring 266 Training 267 A Safety Regulatory and Legal Information 269 Index 287 ...

Страница 7: ...1 1 www gateway com Checking Out Your Gateway Solo 5300 Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Страница 8: ...at the notebook is in Standby mode Flashing green light accompanied by beeping indicates the battery charge is low No light indicates that the notebook is off Battery charge indicator Indicates the battery status Green light indicates that the battery is fully charged and AC power is connected Orange light indicates that the battery is charging Red light indicates that the battery is low No light ...

Страница 9: ...ut source such as a stereo into this jack so that you can record sound on your notebook or play sound through the notebook speakers Speaker jack Plug external speakers or headphones into this jack Modem jack optional Plug a modem cable into this jack For more information see Connecting the modem on page 30 PC Card slots Insert Type I II or III PC Cards or Zoom Video cards into these slots For more...

Страница 10: ...s one of the eject buttons to remove a PC Card from a PC Card slot For more information see Adding PC Cards on page 142 Ethernet jack optional Plug an Ethernet 10 100 network cable into this jack For more information see Connecting to an Ethernet network on page 31 Component Icon Description ...

Страница 11: ...escription Module bay Use this bay for a second battery or a CD CD RW DVD diskette LS 120 or second hard drive For more information see Changing bay modules on page 144 Eject button Press the eject button to open the module tray Module bay Eject button ...

Страница 12: ...ther end of the cable into the jack on a TV or VCR so that you can view your computer screen on a TV For more information see Viewing the display on a television on page 96 Docking port Connect an optional port replicator or docking station to this port Warning Power is passed through this connection This docking connection is UL certified for use only with Solo 5300 docking station devices Serial...

Страница 13: ...eway com USB port Plug a USB Universal Serial Bus device such as a USB Iomega Zip drive scanner or camera into this port Power connector Plug the AC power adapter cable into this connector Component Icon Description ...

Страница 14: ...ond hard drive For more information see Changing bay modules on page 144 Module bay latch Slide to release the module Battery latch Slide to release the battery Main battery bay Insert the main battery into this bay For more information see Changing batteries on page 109 Hard drive The hard drive is stored here For more information see Replacing the main hard drive on page 152 Microsoft label Modu...

Страница 15: ...o the slots in this bay For more information see Installing memory on page 148 System label Includes the product model number and serial number For more information see Identifying your model on page 11 Ventilation fan Helps cool system components Do not block Component Icon Description ...

Страница 16: ...See Status indicators on page 23 for more information Keyboard See Using the keyboard on page 24 for more information Touchpad See Using the EZ Pad touchpad on page 28 for more information Speakers Provide audio output Speakers are disabled while headphones are connected Microphone Record audio through this microphone The built in microphone is disabled while an external microphone is connected St...

Страница 17: ...tifies your notebook model Gateway Technical Support will need this information if you call for assistance Important The label shown below is for informational purposes only Label information varies by model 00 0X 000XXX X 0 0 XX Gateway part number Gateway model number Gateway serial number Revision code and display type processor size ...

Страница 18: ...e for accessories or supplies Docking stations and port replicators Although you can attach external devices directly to your notebook a docking station or port replicator lets you make all of those connections at once When you travel with your notebook you merely disconnect from the docking station or port replicator instead of unplugging all the external devices A docking station or port replica...

Страница 19: ...et printers and cartridges are relatively inexpensive but usually they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but usually they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents ...

Страница 20: ...14 Chapter 1 Checking Out Your Gateway Solo 5300 www gateway com ...

Страница 21: ...ut your Gateway notebook Read this chapter to find out How to connect the AC power adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad touchpad How to connect the modem How to connect to an Ethernet network How to install peripheral devices ...

Страница 22: ...t the power cord to the AC adapter Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For more information see Recalibrating the battery on page 108 Warning Replace the power co...

Страница 23: ...ing your notebook for the first time turn the notebook off and leave the notebook connected to AC power for at least 24 hours 5 If the battery meters do not show a full charge after 24 hours contact Gateway Technical Support at www gateway com support contact Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter ...

Страница 24: ... connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an anten...

Страница 25: ...me mode For instructions on changing the power button mode see Changing power settings on page 114 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer Waking up your notebook When you have not used your notebook for several minutes it enters a power saving mode called Standby While in Standby the power indicator flashes If your notebook ...

Страница 26: ... Computer then click Turn Off OR In Windows Me Windows 2000 or Windows 98 click Start then select Shut Down In the Shut Down Windows dialog box select Shut Down then click OK If for some reason you cannot use the Turn Off Computer or Shut Down option in Windows to shut down your notebook press and hold the power button for about five seconds ...

Страница 27: ...dd delete or modify existing user accounts You can also switch change user accounts without turning off your notebook To add delete or modify user accounts in Windows XP 1 Click Start select Control Panel then double click User Accounts The User Accounts window opens 2 Follow the on screen prompts to add delete or modify a user account Help and Support For more information about adding deleting an...

Страница 28: ...t then select Log Off The Log Off Windows dialog box opens 2 Click Switch User to switch between your user accounts The Windows logon screen opens 3 Select the user account that you want to activate When you switch between users any programs that were running for the previous user continue to run ...

Страница 29: ...en the CD DVD drive or LS 120 drive is in use Diskette drive Turns on when the standard 1 44 MB diskette drive is in use Caps Lock Turns on when Caps Lock is activated Pad Lock Turns on when the embedded numeric keypad is activated Scroll Lock Turns on when Scroll Lock is activated A 1 Hard drive Optical disc drive Diskette drive Caps lock Pad lock Scroll lock 1 ...

Страница 30: ...as the same functionality as a desktop computer keyboard Many of the keys have been assigned alternate functions The alternate function is printed on the key in green text Function keys System keys Volume keys Navigation keys Numeric keypad Arrow keys Brightness controls Windows key FN key Application key ...

Страница 31: ...to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a green colored system key such as STANDBY PAUSE or STATUS to perform a specific action Windows key Press to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run utility an...

Страница 32: ...ged into the monitor port on the notebook port replicator or docking station Enter Standby mode Press the power button to leave Standby mode Turn on Pad Lock so you can use the numeric keypad Press this key combination again to turn off Pad Lock The Pad Lock status indicator appears while this function is turned on Pause the text scrolling in a DOS screen The Scroll Lock status indicator appears w...

Страница 33: ...27 Using the keyboard www gateway com Mute the sound Press the key combination again to restore the sound Increase volume Decrease volume Press FN and this function key To ...

Страница 34: ...touchpad The EZ Pad consists of a touchpad and two buttons When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the EZ Pad left and right buttons below the touchpad to select objects Touchpad Pad buttons ...

Страница 35: ...icking Start a program or open a file or folder Position the pointer over the object Press the left button below the touchpad twice in rapid succession This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an ob...

Страница 36: ...ilt in V 90 56K modem To connect the modem 1 Insert one end of the modem cable into the modem jack on the left side of the notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications software ...

Страница 37: ...able into a network wall jack Ask your network administrator to help you select the correct network jack Your notebook is now physically connected to the network Your network administrator can help you log on to your network Broadband Internet connections You can use your computer s Ethernet jack for more than just networking Many broadband Internet connections such as cable modems and DSL modems ...

Страница 38: ...ations see Checking Out Your Gateway Solo 5300 on page 1 USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at...

Страница 39: ...out additional information resources available to help you use your computer including HelpSpot Online help Gateway Web site Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Страница 40: ...t Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start HelpSpot Click Start then select Help and Support HelpSpot opens If this is the first time you have started HelpSpot on your computer you may experience a brief wait while HelpSpot builds the help database then HelpSpot will display an introductory video ...

Страница 41: ...y com You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other topics click the Getting Started link on the HelpSpot main page ...

Страница 42: ...HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpot home page then click a video title The video plays ...

Страница 43: ...earn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Страница 44: ...p you use your computer Visit the Gateway Web site at www gateway com for Technical documentation and product manuals Technical tips and support including online chat services Hardware drivers Order status Frequently asked questions FAQs For more information about connecting to the Internet see Using the Internet on page 63 ...

Страница 45: ...Read this chapter to get basic information on how to Work on the Windows desktop Manage files and folders Work with documents Use shortcuts Help and Support For more information on Windows click Start then select Help and Support or Help ...

Страница 46: ...tarts the first screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set up ...

Страница 47: ... Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking selecting an item on the menu that opens The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recyc...

Страница 48: ...Start menu 1 Click the Start button on the lower left of the Windows desktop The Start menu opens showing you the first level of menu items 2 To see all programs and files in the Start menu click All Programs When you move the mouse pointer over any menu item that has an arrow next to it another menu or submenu opens and reveals related files programs or commands 3 Click a file or program to open ...

Страница 49: ...ems When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after double clicking the Local Disk C icon in the My Computer window Minimize Maximize Close Title bar Menu bar ...

Страница 50: ...t shows the window title Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire screen Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Selecting a...

Страница 51: ...ay information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette drive You may also have more drives such as a CD DVD drive To view the drives on your computer In Windows XP click Start then select My Compu...

Страница 52: ... drive Creating folders Folders are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In fact all information on a computer is stored in files To create a folder 1 In Windows XP click Start then select My Computer from the Start menu OR In Windows Me or Windows 2000 d...

Страница 53: ... clipboard which stores it Then when you decide what folder you want the copy to go in the destination folder you paste it there When you cut and paste a file or folder you remove the file or folder from its location and place the file or folder on the Windows clipboard When you decide where you want the file or folder to go you paste it there To copy a file or folder to another folder 1 Right cli...

Страница 54: ...a file or folder to another folder 1 Right click press the right mouse button the file or folder that you want to move A pop up menu opens on the desktop 2 Select Cut from the pop up menu 3 Open the destination folder 4 With the pointer inside the destination folder right click 5 Select Paste The file or folder you moved appears in its new location and is removed from its old location ...

Страница 55: ...rs 1 In My Computer or Windows Explorer select the files or folders that you want to delete For instructions on how to select multiple files and folders see Shortcuts on page 61 2 Select File then Delete Windows moves the files and folders to the Recycle Bin To recover files or folders from the Recycle Bin 1 Double click the Recycle Bin icon The Recycle Bin window opens and lists the files and fol...

Страница 56: ...top The Recycle Bin window opens 2 Select File then Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all files in the Recycle Bin Caution Emptying the Recycle Bin permanently erases any files or folders in the bin These files cannot be restored ...

Страница 57: ...act So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To browse for a file 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon on the desktop 2 Double click the drive or folder that you think contains the file or folder that you want to find 3 Co...

Страница 58: ...ou can use the Search utility in Windows XP Windows Me or Windows 2000 or the Find utility in Windows 98 to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using these utilities can be opened copied cut renamed or dele...

Страница 59: ...ers OR In Windows Me or Windows 2000 click Start then select Search then For Files or Folders The search window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file...

Страница 60: ...u searched for 4 Open a file folder or program by double clicking the name in the list Using advanced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document ...

Страница 61: ...s The Find All Files dialog box opens 2 If you want to search by file or folder name click the Name Location tab then type in all or part of the file or folder name in the Named text box If you type all of the name Find will list all files and folders of that name If you type part of the name Find will list all of the file and folder names containing the letters you typed ...

Страница 62: ... name in the list Using advanced search options You can find files meeting more criteria than file name You can narrow your search by clicking the Date or Advanced tabs and selecting the options that you want Date searches for files that were created or modified on a specific date or during a specific period Size searches for files of a specific size Type searches for files of a specific type such...

Страница 63: ...ft Word Though these examples use Microsoft Word similar procedures apply to other programs such as Microsoft Excel Microsoft Works and Microsoft Publisher For more information about using a program select Help on the menu bar Creating a new document To create a new document 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File th...

Страница 64: ...document Use the menus and toolbar buttons at the top of the window to format the document Saving a document After you create a document you need to save it if you want to use it later To save a document in Microsoft Word 1 Select File then Save The Save As dialog box opens 2 Select the folder in which you plan to save the file from the Save in list Help and Support For more information on saving ...

Страница 65: ...open it Open the document in the program it was created in To open a document in Microsoft Word 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File then Open Help and Support For more information on opening a document click Start then select Help and Support or Help File folder File name ...

Страница 66: ...For more information about installing or using your printer refer to the printer documentation To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Select File then Print The Print dialog box opens 4 Select the print options then click OK The document prints Help and Support For more information on printi...

Страница 67: ... then press CTRL V Select multiple items in a list or in a window Click the first item press and hold down the CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT DELETE T...

Страница 68: ...62 Chapter 4 Windows Basics www gateway com ...

Страница 69: ...the Internet This chapter provides information about the Internet and the World Wide Web and tells you how to set up the America Online Internet service so that you can send and receive e mail and access other Internet resources ...

Страница 70: ... device that connects your computer using a telephone DSL or cable line to other computers or servers An Internet Service Provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages A Web browser a program that displays information from the World Wide Web An e mail program a program th...

Страница 71: ...an existing account to this computer contact the ISP directly If you set up an account with America Online an Internet e mail address is created for you After completing the setup you are ready to access the Internet To set up an Internet account with America Online 1 Select Start then select All Programs then America Online 2 Follow the on screen instructions After setting up your account you can...

Страница 72: ...t the Web and the Web browser see Using the World Wide Web on page 67 To disconnect from your America Online Internet account Click X in the top right corner of the America Online program Your computer disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Help and Support For more information on accessing ...

Страница 73: ... your new computer Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on the Web page called links or hyperlinks A link may be colored or underlined text a pict...

Страница 74: ...n the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on ...

Страница 75: ...a Web page to navigate to the Web site containing the file that you want to download 3 Create or locate the folder where you want to store the file on your computer 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you created A copy of the file is downloaded to your computer The time that it takes to ...

Страница 76: ... Internet Service Provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipien...

Страница 77: ... specified Checking your e mail To check your e mail using America Online 1 Connect to your America Online account 2 Click Read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For more information on checking your e mail click Start then select Help and Support or Help ...

Страница 78: ...72 Chapter 5 Using the Internet www gateway com ...

Страница 79: ...des information on using the multimedia capabilities of your notebook Read this chapter to learn how to Use the diskette drive Use the CD DVD drive Play CDs and DVDs Record and play audio files Use Media Player Use MusicMatch View the display on a television ...

Страница 80: ... 2 To access a file on the diskette in Windows XP click Start then select My Computer then the drive letter then double click the file OR To access a file on the diskette in Windows Me Windows 2000 or Windows 98 double click the My Computer icon the drive letter then the file 3 To remove the diskette make sure the drive activity indicator or diskette drive indicator see Status indicators on page 2...

Страница 81: ...a CD or DVD 1 Press the eject button on the CD DVD drive After the disc tray opens slightly pull the tray completely open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two pl...

Страница 82: ...me of specific sound devices in your computer To adjust the overall volume level using hardware controls On the keyboard press the volume system key combination FN or FN to change the volume or press the mute system key combination FN to turn off all sound Help and Support For more information on adjusting volume click Start then select Help and Support ...

Страница 83: ...rt then select Control Panel The Control Panel window opens 2 Select Sounds Speech and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens 4 On the Volume tab drag the Device Volume slider to change the volume or click to select the Mute check box then click OK ...

Страница 84: ...ch and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens 4 On the Volume tab click Advanced in the Device volume area The Master Volume dialog box opens If the device you want to adjust does not appear in the Master Volume dialog box select Options Properties select the audio device you want to adjust then click OK ...

Страница 85: ...5 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Master Volume dialog box 6 Click X in the top right corner of the Master Volume dialog box ...

Страница 86: ...evices in your computer To adjust overall volume level On the keyboard press the volume system key combination FN or FN to change the volume or press the mute system key combination FN to turn off all sound OR Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute check box HelpSpot For more information on adjusting volume click Start then selec...

Страница 87: ...trol dialog box opens If the device you want to adjust does not appear in the Volume Control dialog box select Options Properties select the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Volume Control dialog box ...

Страница 88: ...o CDs in Windows XP Windows Me and Windows 2000 For more information about using the Windows Media Player select Help To play a CD 1 Insert a CD into the CD DVD drive 2 If a message asks you to chose a CD player select Windows Media Player The Windows Media Player opens 3 When the media player opens click play Play Stop Next Previous Mute Volume ...

Страница 89: ...s If the CD Player does not open automatically when you insert the CD open it from the Start menu by clicking Start then selecting Programs Accessories Entertainment then CD Player When the CD Player opens click play If you do not hear audio or you want to change the volume see Adjusting the volume in Windows Me Windows 2000 and Windows 98 on page 80 Play Pause Stop Previous Skip Forward Next Ejec...

Страница 90: ...tion of the jack To make an audio recording 1 Click Start then select All Programs Accessories Entertainment then Sound Recorder The Sound Recorder opens 2 Click record then speak into the microphone 3 When you finish recording click stop 4 Select File then Save As The Save As dialog box opens 5 Name the recording specify the path then click Save The recording is saved Help and Support For more in...

Страница 91: ... play an audio recording in Sound Recorder 1 Open the Sound Recorder 2 Select File then Open The Open dialog box opens 3 Select the file you want to play back then click Open 4 Play the file by clicking play then stop playing the file by clicking stop ...

Страница 92: ...ore information about using the Windows Media Player select Help To play a file using the Windows Media Player 1 In Windows XP or Windows Me click Start then select All Programs then Windows Media Player OR In Windows 98 click Start then select Programs Accessories Entertainment then Windows Media Player The Windows Media Player opens 2 Select File then Open The Open dialog box opens Video file in...

Страница 93: ...er program For more information about playing DVDs select Help in the DVD player program If the CD DVD drive is not installed on your notebook see Changing bay modules on page 144 To play a DVD 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your system screen saver and standby timers 3 Click Start then select All Programs DVD Pl...

Страница 94: ...les to build a music library Enter music track information Listen to Internet Radio For more information on using MusicMatch see its online Help Playing CDs You can use the MusicMatch program to play music CDs To play a music CD in Windows XP 1 Insert the music CD into the CD DVD drive on your computer The first time you insert a CD the Audio CD dialog box opens ...

Страница 95: ... appear in the playlist area The next time you insert an audio CD MusicMatch plays the CD automatically To play a music CD in Windows Me Windows 2000 and Windows 98 1 Double click the musicmatch JUKEBOX icon on your desktop MusicMatch opens 2 Insert the music CD into the CD DVD drive on your computer then click the CD tab The names of the music tracks appear in the playlist area 3 Click play ...

Страница 96: ...ee the online help in MusicMatch MP3 MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension mp3 Ripping is the process of copying a music track from a music CD and storing it on your computer s hard drive To create rip MP3 files 1 Open MusicMatch by clicking Start then selecting All Prog...

Страница 97: ...o edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then select Edit Track Tag s The Edit Track Tag dialog box opens 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information is displayed in the MusicMatch playlist music library and recorder ...

Страница 98: ...e You can add music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download ar...

Страница 99: ...sic library display settings To change the music library display settings 1 In MusicMatch select Options then Settings The Settings window opens 2 Click the Music Library tab 3 Select the categories that you want to display in the columns then click OK ...

Страница 100: ...teway com Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations To listen to an Internet radio station 1 Connect to the Internet then in MusicMatch click Radio Stations The Radio window opens ...

Страница 101: ... choose another Internet radio station by clicking Broadcast Stations then clicking Station Selector 3 Select a radio station then click Play MusicMatch connects to the station Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player See the MusicMatch online Help ...

Страница 102: ...k Start then select Settings then Control Panel 6 Click Double click the Display icon The Display Properties dialog box opens 7 Click the Settings tab 8 Reset your display screen area setting to 640 480 with large text fonts for best viewing For more information on customizing screen settings see Adjusting the screen and desktop settings on page 128 9 Click the S3DuoVue tab Important To turn on ex...

Страница 103: ... television www gateway com 10 Select the TV checkbox 11 Click Apply 12 Click OK Important If the TV symbol is grayed out the system has not detected a television Make sure that the television is turned on and connected correctly ...

Страница 104: ...98 Chapter 6 Using Multimedia www gateway com ...

Страница 105: ...sor or graphics program you can send it as a fax You can also receive faxes on your notebook This chapter shows you how to Set up a fax cover page Create and send a new fax Fax a document you created in another program Receive view and print a fax Help and Support For more information on using the fax functions in PhoneTools click Start then select Help and Support or Help ...

Страница 106: ...ick Start then select All Programs PhoneTools then PhoneTools 2 Select Setup then select General Setup The General Setup dialog box opens 3 Click the Customize tab then type your personal information in the User boxes 4 Click the Fax tab then enter your name and fax number in the Fax identifier text box This identifier information is required by law You can enter up to 20 characters in the text bo...

Страница 107: ...e picture then click the clear button OR If you want to replace the PhoneTools logo with one of your own click the import button then select a picture for the logo The picture must be saved in a supported format BMP DGR GIF JPG PCX T31 or TIF and be small enough to fit in the logo box 8 Click OK Important Some fax machines cannot use special characters such as hyphens We suggest using spaces inste...

Страница 108: ...er 7 Sending and Receiving Faxes www gateway com Sending a fax To send a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools 2 Click Send Fax The Send Fax Wizard opens ...

Страница 109: ...d a message in the Message Text area you must select a cover page 6 If you want to attach a file make sure the file is not open then click browse select the file then click Open 7 Click Next then click Finish The Confirm Transmissions dialog box opens 8 Click Send PhoneTools dials the fax number and sends your fax Important If for any reason you receive a failed transmission message select Send th...

Страница 110: ...a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools When PhoneTools is open it detects incoming faxes and stores them in the In Box 2 To view a fax click Fax Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax Important Your notebook cannot detect incoming faxes while in the Standby power saving mo...

Страница 111: ...ower consumption to get the most use out of the battery This chapter shows you how to Check and recharge the battery Change batteries Recalibrating the battery Install a second battery Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Страница 112: ...n the taskbar A battery status window opens Move the cursor away from the icon to close the window Pressing FN STATUS to view the Status display which opens in the upper left corner of the screen The Status display shows the current power source the battery charge and the power management mode Waiting for a Low Battery warning message to appear If your battery charge indicators display what looks ...

Страница 113: ...y charge indicator turns orange and the battery icon in the taskbar has a lightning bolt To externally recharge the secondary battery Plug the Gateway Solo 5300 AC power adapter into the secondary battery s power connection The battery begins charging and the battery charge indicator turns red When the battery is completely charged the battery charge indicator turns off and you can disconnect the ...

Страница 114: ...oon as it starts and you see a startup screen press F2 The BIOS Setup program opens 4 Open the Exit menu 5 Highlight Smart Battery Calibration then press ENTER You are prompted to start the recalibration program 6 After the battery has been fully discharged and the notebook has turned itself off re connect the AC adapter and fully recharge your battery Recharging may take several hours After the b...

Страница 115: ...attery release latch and lift the battery out of the bay 3 Place a charged battery into the bay and press down until it snaps into place Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Solo 5300 Li Ion battery Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if...

Страница 116: ...install a second battery 1 Close the notebook cover and turn your notebook over 2 Slide the bay module latch and pull the bay module straight out Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Solo 5300 Li Ion battery Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn ...

Страница 117: ...111 Changing batteries www gateway com 3 Firmly push the second battery straight into the bay until the latch clicks into place 4 Open your notebook and resume working ...

Страница 118: ...activate Hibernate mode on page 118 Using the CD DVD drive only when necessary CD DVD drives use a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Recharging the battery on page 107 and Changing batteries on page 109 Using alternate power sources To extend battery life use alternate power sources when...

Страница 119: ... Always save your work before using Standby mode When in Standby your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your computer saves all memory information to the hard drive then turns the power completely off If your computer is and...

Страница 120: ...ly turned off You can select one of the defined power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings let you assign different power saving modes to the power button and Standby key To change the power scheme 1 In Windows XP click Start then select Control Panel Click Performance and Maintenance OR In Windows Me Windows 2000 or Wi...

Страница 121: ...wer Options or Power Management icon The Power Options Properties dialog box opens 3 Select a power scheme from the Power Scheme list OR Set the timers then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicking OK ...

Страница 122: ...or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings then save the changes by clicking OK ...

Страница 123: ...8 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Select a power savings mode to be activated by the power button then save the ch...

Страница 124: ...Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Select the Enable hibernation check box then click Apply Hibernate mode is now an option you can select on the Advanced...

Страница 125: ...ep settings The processor installed in your notebook may use Intel SpeedStep technology to conserve battery power A SpeedStep equipped processor can change its operating speed according to the power source Your notebook s default settings operate the processor at full speed while connected to AC power and at reduced speed which uses less power while using battery power To change SpeedStep settings...

Страница 126: ...Maximum Performance To run the processor at reduced speed using less power regardless of the power source change the Plugged in setting to Battery Optimized Performance To turn off the SpeedStep technology control click Advanced select the Disable Intel SpeedStep technology control check box then click OK To remove the SpeedStep icon from the taskbar click Advanced select the Remove icon from task...

Страница 127: ...er cord icon on the taskbar The APM for NT dialog box opens 2 Click the Power Status tab The current battery charge and estimated working time remaining appear 3 Click OK To set the low battery warning 1 Double click the battery icon or power cord icon on the taskbar The APM for NT dialog box opens 2 Click the Settings tab then select the Enable Low Battery Warning check box 3 Click OK When the ba...

Страница 128: ...122 Chapter 8 Managing Power www gateway com ...

Страница 129: ...ling internationally take telephone jack adapters or an acoustic handset coupler Take a telephone line protector Take a telephone line tester to check for unsafe lines especially if you are traveling internationally Take remote access information with you so you can connect to your ISP while outside of your usual calling area A list of country dialing codes may be especially useful if you are trav...

Страница 130: ...terminals Be ready to claim your notebook as soon as it passes through the x ray machine in security checkpoints Write down your notebook model number and serial number available on the system label in case of theft or loss and keep the information in a safe place Also tape your business card or an address label to your notebook and accessories Whoever sits next to you or behind you can see your n...

Страница 131: ...ctions This is the password you need to enter at startup 6 Exit the BIOS Setup utility by opening the Exit menu then selecting Exit Saving Changes When you start your computer you are prompted to enter the user password you set in Step 5 Power To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power managem...

Страница 132: ...126 Chapter 9 Travel Tips www gateway com ...

Страница 133: ...mizing Your Notebook This chapter provides information about customizing your notebook by changing settings in Windows You can Change screen and display settings Change the background and screen saver Adjust the touchpad settings ...

Страница 134: ... appearance on your LCD For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings for your LCD We recommend 16 bit High Color setting be used at all times If the color in your images seems false or jumpy especially after you have played a game o...

Страница 135: ...ndows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab 4 Select a setting from the Color Quality or Colors list 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows Me Windows 2000 or Windows 98 click OK then click OK again ...

Страница 136: ...asier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To change the screen resolution 1 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box ope...

Страница 137: ... com 3 Click the Settings tab 4 Drag the Screen Resolution or Screen area slider to the size you prefer 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows Me Windows 2000 or Windows 98 click OK then click OK again ...

Страница 138: ... as the desktop windows and dialog boxes You can select an existing scheme or create your own To select a color scheme in Windows XP 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Appearance tab 3 Select a scheme from the Color Scheme list then click OK Help and Support For more information on applying a color scheme click Start then select Help ...

Страница 139: ...lick the Display icon The Display Properties dialog box opens 3 Click the Appearance tab If you want to apply one of Windows color schemes go to Step 6 4 If you want to create a new scheme select various items from the Item list and change their settings 5 Click Save As type a name for the new scheme then click OK 6 Select a color scheme from the Scheme list An example of the scheme appears in the...

Страница 140: ...ws desktop background picture can be changed Windows provides several alternative backgrounds or you can use pictures that you have created or retrieved from other sources To change the desktop background in Windows XP 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Desktop tab Important In Windows Me or Windows 98 if Active Desktop is turned on a...

Страница 141: ...over the entire screen and you did not choose to tile or stretch the image in Step 5 you can change the solid color behind the picture by selecting a color from the Color list 6 Click OK To change the background in Windows Me Windows 2000 or Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties d...

Страница 142: ...nd picture from another location by clicking Browse 5 If you want the picture you chose to cover the entire screen select Tile from the Picture Display list 6 If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern selecting a pattern from the Pattern list then clicking OK 7 C...

Страница 143: ... many more are available from the Internet and as commercial products To select a screen saver 1 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens Help and Support For more information on changing...

Страница 144: ...click Settings and then make your changes If the Settings button is not available you cannot customize the screen saver you selected 6 In Windows XP if you want to display the Welcome Login screen whenever you close the screen saver select the On resume display Welcome screen check box 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wai...

Страница 145: ...ew all Control Panel options 2 Click Double click the Mouse icon The Mouse Properties dialog box opens 3 Click one of the tabs to change your touchpad settings Buttons lets you change the button configuration and the double click speed Pointers lets you customize the appearance of your cursor and pointer Pointer Options lets you set your pointer speed and pointer trails 4 To view and change other ...

Страница 146: ...140 Chapter 10 Customizing Your Notebook www gateway com ...

Страница 147: ...141 11 www gateway com Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook including PC Cards Bay modules Memory Hard drive Mini PC card ...

Страница 148: ...k supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping refer to the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of the notebook Help and Support For mor...

Страница 149: ...remove a PC Card 1 Click the icon in the taskbar then select the PC Card name and click Stop OR Turn off the notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again ...

Страница 150: ...nt bay modules such as a second battery or a CD CD RW DVD LS 120 or second hard drive Important When changing modules while the notebook is turned on you must run the BayManager before replacing the module When changing modules while the notebook is turned off you do not need to run BayManager Module bay Module bay latch ...

Страница 151: ...or Hibernate mode If your notebook is off close the cover turn the notebook over and go to step 4 2 If your notebook is on double click the BaySwap icon in the taskbar then click Remove Swap 3 When prompted close the cover and turn your notebook over 4 Slide and hold the release latch then pull the module straight out ...

Страница 152: ...Your Notebook www gateway com 5 Push the new module straight into the bay until it clicks into place 6 Open the notebook 7 If your notebook is on click the OK button in the BaySwap dialog box If your notebook is off turn it on ...

Страница 153: ...aces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards N...

Страница 154: ...ules 1 Follow the instructions under Preventing static electricity discharge on page 147 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 109 and Installing a second battery on page 110 Warning Disconnect the power adapter remove the b...

Страница 155: ...149 Installing memory www gateway com 4 Remove the memory bay cover screw and then remove the memory bay cover ...

Страница 156: ... 11 Upgrading Your Notebook www gateway com 5 If you are removing a module gently press outward on both clips at either end of the memory module until the module tilts upward Pull the memory module out of the slot ...

Страница 157: ...hat it can only be inserted in one direction If the module does not fit make sure the slot in the module lines up with the tab in the memory bay 7 Gently push the module down until it clicks in place 8 Replace the memory bay cover and cover screw insert the battery connect the AC adapter and turn on your notebook Important Use only PC100 100 MHz memory modules ...

Страница 158: ...then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 109 and Installing a second battery on page 110 4 Remove the hard drive screw then pull the drive kit straight out from the notebook 5 Place the new hard drive kit in the bay slide it into the connector then repl...

Страница 159: ... important precautions 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 109 and Installing a second battery on page 110 Caution Replace the Mini PCI card with Gateway approved cards only Perform this procedure only under direction from...

Страница 160: ...154 Chapter 11 Upgrading Your Notebook www gateway com 4 Remove the Mini PCI cover screw then remove the cover 5 Press outward on both retaining clips until the board tips up at an angle ...

Страница 161: ...ully remove the connecting cables from the card 7 Remove the card from the notebook 8 Install the new card according to the manufacturer s directions 9 After the new card is installed replace the Mini PCI cover and screw then reconnect power and resume work ...

Страница 162: ...156 Chapter 11 Upgrading Your Notebook www gateway com ...

Страница 163: ...evices such as a monitor a full size keyboard or an AC adapter Although devices can be attached directly to the ports on the notebook the port replicator lets you make all of those connections in one step The port replicator also gives you access to additional ports not found on the notebook Important The port replicator may include ports that are not supported by the Solo 5300 ...

Страница 164: ...158 Chapter 12 Using the Port Replicator and Docking Station www gateway com Front Release latch Docking port Docking posts ...

Страница 165: ...ed only the USB ports on the port replicator are available Dual mode Kensington lock slots Secure your notebook and port replicator to an object by connecting a Kensington cable lock to these slots Connect the lock here to secure only the port replicator left slot Connect the lock here to secure both the port replicator and the notebook right slot USB ports Dual mode Kensington lock slots ...

Страница 166: ...ernal audio device such as a stereo into this jack so you can record sound on your notebook or play sound through the notebook speakers Line out jack Plug an external audio device such as a stereo into this jack so you can play your notebook audio through that device Parallel port Plug a parallel device such as a printer into this port Headphone jack Microphone jack Line in jack Line out jack Para...

Страница 167: ...port TV in jack Not functional with your notebook TV out jack Plug a standard RCA cable into this jack and the jack on a TV or VCR so you can view your notebook display on a TV using NTSC PAL Composite Video S Video out jack Plug a standard S Video cable into this jack and the jack on an S Video device S PDIF jack Plug a standard RCA cable into this jack and the jack on a digital audio device Powe...

Страница 168: ... com Right side Component Icon Description PS 2 mouse port Plug a PS 2 mouse into this port Important You will not be able to use your touchpad while a mouse is plugged into this port PS 2 keyboard port Plug a PS 2 keyboard into this port PS 2 mouse port PS 2 keyboard port ...

Страница 169: ...replicator while your notebook is off on or in Standby Suspend mode To attach your notebook to the port replicator 1 Connect external devices to the ports on the port replicator 2 Lift the release latch on the port replicator 3 Align the connector holes on the bottom of your notebook with the docking posts on the port replicator ...

Страница 170: ...ck Computer menu item appears in the Start menu only while the notebook is docked 2 Lift the release latch on the port replicator until the notebook is disconnected then lift the notebook away from the docking posts Important The notebook may detect additional devices and add drivers after being attached to the port replicator This process must be completed for components to work correctly Follow ...

Страница 171: ...e keyboard or an external pointing device Although devices can be attached directly to ports on the notebook the docking station lets you make all of those connections in one step It also provides additional ports and other expansion features Front Important The docking station may include ports that are not supported by the Solo 5300 Docking port Docking posts Docking eject button Release latch ...

Страница 172: ...SB device into one of these ports These ports and the notebook USB ports can be used at the same time Dual mode Kensington lock slots Secure your notebook and docking station to an object by connecting a Kensington cable lock to these slots Connect the lock here to secure only the docking station left slot Connect the lock here to secure both the docking station and the notebook right slot S PDIF ...

Страница 173: ... audio device TV out Composite Video jack Plug a standard RCA cable into this jack and the jack on a TV or VCR so you can view your notebook display on a TV using NTSC PAL Composite Video TV in Composite Video jack Not functional with your notebook Parallel port Plug a parallel device such as a printer into this port Right channel analog audio out jack Left channel analog audio out jack TV out Com...

Страница 174: ...al instrument into this port This port provides both MIDI in and out capabilities Monitor port Plug an external VGA monitor into this port S Video in jack Not functional with your notebook S Video out jack Plug a standard S Video cable into this jack and the jack on an S Video device Power connector Plug the AC adapter into this connector Use only the AC adapter for your particular model Component...

Страница 175: ...169 Checking out the docking station www gateway com Right side PC Card slots Headphone jack Power button Microphone jack Line in jack Line out jack PS 2 mouse port PS 2 keyboard port ...

Страница 176: ...rned off Line in jack Connect an external audio source such as a stereo to this jack so you can record sound on your notebook or play sound through the notebook speakers Line out jack Connect an amplified external audio device such as a stereo to this jack so you can play your notebook audio through that device PS 2 mouse port Plug a PS 2 mouse into this port Important You will not be able to use ...

Страница 177: ...r notebook 1 Refer to the docking station s packing materials for first time setup instructions 2 Connect external devices to the docking station 3 Lift the release latch on the docking station 4 Align the connector holes on the bottom of your notebook with the connector posts on the docking station Important When the notebook is docked the docking station must be connected to AC power to function...

Страница 178: ...ck your notebook 1 Click Start then select Undock Computer or press the Docking Eject button on the front of the docking station The Undock Computer menu item appears in the Start menu only while the notebook is docked 2 Lift the release latch on the docking station until the notebook is disconnected 3 Lift the notebook off of the docking posts ...

Страница 179: ...ows 2000 You can also configure the notebook s internal speakers analog audio to pass through the digital audio jack to the docking station To turn on the docking station s external speakers and audio jacks in Windows Me 1 Double click the speaker icon on the taskbar The Volume Control dialog box opens 2 Click Advanced The Advanced Controls for Volume Control dialog box opens 3 Click Docked Speake...

Страница 180: ...half length PCI card in your docking station To install a PCI card 1 Remove your notebook from the docking station 2 Unplug all cables including the power cord 3 Remove the screw on the back of the docking station Important The PCI card bay cover is locked when the release latch is down and the docking station is secured using the Kensington lock slot ...

Страница 181: ...175 Installing a PCI card in the docking station www gateway com 4 Lift the release latch on the docking station then slide the cover straight back and lift it off ...

Страница 182: ...teway com 5 If your card requires access for cables push out the side panel cover and store it in a safe place 6 Remove the retaining screw from the card bracket in the card bay 7 Install the PCI card in the card slot 8 Secure the card by replacing the retaining screw ...

Страница 183: ...d in the docking station www gateway com 9 Replace the cover by setting it flat on the docking station and sliding it forward into place Do not tilt the cover 10 Replace the screw that secures the cover to the docking station ...

Страница 184: ...178 Chapter 12 Using the Port Replicator and Docking Station www gateway com ...

Страница 185: ...e office computers lets you share drives printers and a single Internet connection among the connected computers This chapter contains information about Benefits of a home small office or home office network The Gateway Connected Home Network connection types Your networking shopping list ...

Страница 186: ...net Service Provider ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using diskettes In addition you can map a drive from a computer on the network to a drive on another computer and access the file as if it were located on the hard drive of the computer y...

Страница 187: ... store audio files such as the popular MP3 files and video files on any networked computer then play them on any of the other computers or devices connected to your network a process called streaming Add a digital music player such as the Gateway Connected Music Player and you can integrate your stereo system into your network as well Playing multi player games With a home network you can play mul...

Страница 188: ...cing the Gateway Connected Home The Gateway Connected Home connects all your computers and other devices so that you can share files programs peripheral devices and much more from any computer in your house The picture below shows an example Gateway Connected Home ...

Страница 189: ...r connected computers to your Internet connection simultaneously A Gateway Connected Touchpad to your connected home so that more than one screen name can log onto America Online simultaneously Your notebook computer to your connected home so you can share files and print at home A Gateway Connected Music Player to your connected home to play audio files located on any connected computer anywhere ...

Страница 190: ...or Fast Ethernet Ethernet is a type of connection commonly used in offices around the world This type of connection can also be used to build small computer networks in the home Ethernet is available at two different speeds standard Ethernet which runs at the same speed as HPNA 2 0 and Fast Ethernet which runs up to ten times faster To create an Ethernet network you or your electrician must instal...

Страница 191: ...computer from your home office to your patio without having a telephone or Ethernet jack available Although you save on the cost of wiring the higher cost of wireless Ethernet equipment may result in a wireless network costing more than a wired one Bluetooth Bluetooth is a short range wireless method for creating a network Like wireless Ethernet Bluetooth allows your computer to send and receive d...

Страница 192: ...necting to a telephone jack A USB port to connect to a HPNA adapter Cost savings is more important than network speed Your connection speed needs are less than 10000 Kbps see Comparing data transfer speed on page 188 Ethernet An Ethernet or Fast Ethernet network is appropriate if You are building a new home or your existing home already has Ethernet cable installed in each room that has a device y...

Страница 193: ...rs that are used for drive sharing printing to a single printer or surfing the Internet Your notebook computer has wireless Ethernet IEEE 802 11b for networking Your connection speed needs are less than 11000 Kbps see Comparing data transfer speed on page 188 Bluetooth A Bluetooth network is appropriate if You are looking for an alternative to using your telephone line or installing cable for conn...

Страница 194: ...following table shows the Gateway supported network type and the maximum speed of each Type of Program Speed Required Voice over IP VoIP 5 20 Kbps Multiplayer Game 20 80 Kbps Dial up Internet 24 56 Kbps MP3 Audio Streaming 80 200 Kbps Printer Sharing 80 200 Kbps Broadband Internet 100 1000 Kbps File Sharing 300 40000 Kbps MPEG Video Streaming 4000 8000 Kbps Connection Type Rated Maximum Speed Blue...

Страница 195: ...ame time your teenager may play music on another computer Playing two MP3 audio files simultaneously requires 200 Kbps 200 Kbps 400 Kbps If at the same time you are playing two MP3 audio files you also print a file to your printer the speed required increases to 200 Kbps 200 Kbps 200 Kbps 600 Kbps A comparison of the two tables on the previous page shows that HPNA 2 0 Ethernet and wireless Etherne...

Страница 196: ...r OR An HPNA V 90 combination card installed in each desktop computer OR A USB HPNA adapter attached to each desktop or notebook computer OR An HPNA PC Card installed in each notebook computer Modem cable going from each computer to the closest telephone jack Important All HPNA components should be HPNA 2 0 A mixture of HPNA 1 0 and HPNA 2 0 components will result in your network running at a slow...

Страница 197: ... An Ethernet hub or switch with enough ports for each computer and device in the network hubs are slightly cheaper than switches but may run slower than switches Ethernet cable going from each computer to the hub or switch Important All Ethernet components should be either standard Ethernet 10 Mbps or Fast Ethernet 100 Mbps A mixture of Ethernet and Fast Ethernet components will result in your net...

Страница 198: ... Ethernet built in A wireless Ethernet IEEE 802 11b Access Point if you want to connect your wireless Ethernet to the Internet or a wired network Bluetooth For a Bluetooth network you need A Bluetooth PCI card installed in each desktop computer OR A Bluetooth PC Card installed in each notebook computer that does not have Bluetooth built in Devices with Bluetooth such as PDAs pagers cellular teleph...

Страница 199: ...d Home or networking an office discuss your particular needs with your Gateway Country Store representative In addition several books and Internet sites are dedicated to networking Refer to these sources for more information about networking your home or office with HPNA Ethernet Wireless Ethernet or Bluetooth ...

Страница 200: ...194 Chapter 13 Networking Your Notebook www gateway com ...

Страница 201: ...les and Settings Transfer Wizard If your new computer is running Windows XP you can move your data files and personal settings from your old computer to your new one by using the Files and Settings Transfer Wizard You can take your display Internet and e mail settings from your old computer and transfer them to the new one The wizard also moves specific files or entire folders such as My Documents...

Страница 202: ...personal data files To find files in the My Documents folder 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon on the desktop 2 Double click the C drive icon The C window opens 3 Double click the My Documents folder The My Documents window opens You can often identify different data file types by looking at the file s ...

Страница 203: ...software came preinstalled on your new computer run that setup program If it asks to set up a new account or an existing one choose to reconnect to an existing account If your current ISP software is not preinstalled on your new computer locate the original Internet setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it ...

Страница 204: ...owser program s online help Reinstalling your old printer or scanner Older printers scanners or other peripheral devices may have Windows support integrated built in which means you do not need any additional software Newer devices however usually require your original software installation CDs or diskettes Reinstalling a USB printer or scanner USB devices may have special installation instruction...

Страница 205: ...ou should also check the manufacturer s Web site for driver updates Reinstalling your old programs You probably use some programs that did not come installed on your new computer such as personal finance software graphics programs or games Spend some time going through your old computer s Start and Programs menus making note of any programs you want to install on your new computer Locate your orig...

Страница 206: ...200 Chapter 14 Moving from Your Old Computer www gateway com ...

Страница 207: ...ds Magnetic fields can erase data on both diskettes and hard drives Never turn off your computer when the hard drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case or LCD can become very brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extre...

Страница 208: ...st Maintenance task Immediately after purchase Monthly When needed See Create an emergency diskette X page 203 Check for viruses X X page 207 Manage hard drive space X page 209 Clean up hard drives X X page 210 Scan hard drive for errors X X page 211 Defragment hard drive X X page 213 Back up files X X page 215 Recalibrate the battery X page 108 Clean computer case X page 217 Clean keyboard X page...

Страница 209: ... computer To create an emergency startup diskette in Windows XP 1 If the diskette drive is not installed on your notebook see Changing bay modules on page 144 2 Place a blank diskette labeled Startup into the diskette drive 3 Click Start then select My Computer The My Computer window opens 4 Right click 3 Floppy A then select Format The Format 3 Floppy A dialog box opens Help and Support For more ...

Страница 210: ...rite protect it by sliding the write protect tab up 8 Store your emergency startup diskette in a safe place with your other backup software media To create an emergency startup diskette in Windows Me or Windows 98 1 If the diskette drive is not installed on your notebook see Changing bay modules on page 144 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Clic...

Страница 211: ...te Disk A message tells you to label a new diskette and insert it into the diskette drive 5 Place a blank diskette labeled Startup into the diskette drive 6 Click OK Windows copies files to the emergency startup diskette 7 When Windows finishes copying files remove the diskette from the diskette drive ...

Страница 212: ... To prevent the diskette from being erased or infected by viruses you should write protect it by sliding the write protect tab up 9 Store your emergency startup diskette in a safe place with your other backup software media Not write protected Write protected ...

Страница 213: ...wnloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus You should periodically update your Norton AntiVirus program to protect against the latest viruses To scan for viruses 1 Click Start then select All ...

Страница 214: ...or at least 30 seconds 3 Turn on the computer and rescan for the virus To update Norton AntiVirus 1 Click Start then select All Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 3 When the program has finished updating click Finish ...

Страница 215: ... drive space 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears Help and Support For more information on checking hard drive space click Start then select Help and Support or Help ...

Страница 216: ...r The My Computer window opens OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from then select Properties The System Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens Help and Support For more information on using Disk Cleanup cl...

Страница 217: ...as on the hard drive so that Windows does not use them If you use your computer several hours every day you probably want to run Error checking or ScanDisk once a week If you use your computer less frequently once a month may be adequate Also use Error checking or ScanDisk if you encounter hard drive problems To check the hard drive for errors 1 In Windows XP click Start then select My Computer OR...

Страница 218: ...ns to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click OK ...

Страница 219: ...ragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to st...

Страница 220: ...Click the Tools tab 4 Click Defragment Now 5 If Disk Defragmenter does not start automatically click Start or Defragment Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes ...

Страница 221: ...s You should back up your files regularly to a writable CD if you have a CD R or CD RW drive or to diskettes Use a backup device such as a CD R CD RW or Zip drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Help and Support For more informa...

Страница 222: ...elect All Programs Accessories System Tools then Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Tasks Wizard opens 3 Click Next then select the Scheduled Task Wizard option you want to create and follow the screen prompts to customize the task Help and Support For more information on using the Scheduled Task Wizard click Start then select Help and ...

Страница 223: ...ttery Use a damp lint free cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any...

Страница 224: ...loth and water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve its accuracy To clean your mouse 1 Turn the mouse upside down 2 Rotate the ...

Страница 225: ...Remove the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place ...

Страница 226: ...220 Chapter 15 Maintaining Your Notebook www gateway com ...

Страница 227: ... the drivers provided by the device manufacturer You should reinstall device drivers If directed to do so while troubleshooting If you have reinstalled Windows NT 4 0 or Windows 2000 If you see a message indicating that there is a problem with a device driver This section provides instructions for reinstalling device drivers in Windows 98 Windows Me Windows 2000 Windows XP and Windows NT 4 0 If yo...

Страница 228: ...ystem Restoration Kit program starts Go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click...

Страница 229: ...mputer hardware device drivers The process for reinstalling the Windows NT 4 0 device drivers includes Finding the locations of the device drivers For more information see Locating Windows NT 4 0 drivers on page 223 Reinstalling the device drivers For more information see Reinstalling Windows NT 4 0 video device drivers on page 225 Reinstalling the Windows NT Service Pack For more information see ...

Страница 230: ... in your computer with the names and locations of each driver 5 If you want to print the Windows NT 4 0 Drivers List parallel port printers only press P Make sure your printer is connected and turned on OR If you do not want to print the Windows NT 4 0 Drivers List write down the contents of each device s Name and Location fields 6 Exit the program by pressing X 7 Remove Disc 1 of the System Resto...

Страница 231: ...h a file name for example setup exe go to Step 5 OR If the driver location information for your video card driver ends with a backslash go to Step 10 5 Click Start then select Run The Run dialog box opens 6 In the Open text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Wind...

Страница 232: ...ually drive D where D is the letter of the CD DVD drive in the Copy manufacturer s file from list 17 Click Browse then select the directory that contains the video driver file name you found when you ran the Windows NT 4 0 Locator utility 18 Click the driver file name select Open then click OK The Change Display dialog box opens and shows the name of the display driver 19 Click OK then click Yes T...

Страница 233: ...en did not show properly click No and make changes to the settings then test again 27 Click OK 28 If required go to Reinstalling Windows NT 4 0 audio device drivers on page 227 Otherwise go to Reinstalling the Windows NT 4 0 Service Pack on page 234 Reinstalling Windows NT 4 0 audio device drivers Use the instructions in this section to reinstall the drivers that support the audio devices in your ...

Страница 234: ... drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 223 7 Click OK 8 Reinstall your audio device driver by following the on screen instructions You have completed the driver reinstallation 9 Go to To reinstall the Windows NT 4 0 modem device driver on page 230 ...

Страница 235: ...ling device drivers www gateway com 12 Click the Devices tab 13 Click Add The Add dialog box opens 14 Select Unlisted or Updated driver in the List of Drivers list then click OK The Install Driver dialog box opens ...

Страница 236: ...support the modem in your computer To reinstall the Windows NT 4 0 modem device driver 1 Make sure you ran the Windows NT 4 0 Locator utility to find the modem driver For more information see Locating Windows NT 4 0 drivers on page 223 2 Place Disc 1 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 If the driver location information for yo...

Страница 237: ...11 Double click the Modems icon The Install New Modem dialog box opens 12 Select Don t detect my modem I will select it from a list then click Next A second Install New Modem dialog box opens 13 Click Have Disk The Install From Disk dialog box opens 14 In the Copy manufacturer s files from text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the drive...

Страница 238: ...4 0 drivers on page 223 2 Place Disc 1 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 If the driver location information for your network device driver ends with a file name for example setup exe go to Step 5 OR If the driver location information for your network device driver ends with a backslash go to Step 10 5 Click Start then select...

Страница 239: ...og box opens 13 Click Add The Select Network Services dialog box opens 14 Click Have Disk The Insert Disk dialog box opens 15 In the text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 223 16 Click Next then follow the on screen instructions 17...

Страница 240: ...ows NT 4 0 Service Pack To reinstall the Windows NT 4 0 Service Pack 1 Restart your computer 2 Insert Disc 2 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 Click Start then select Run The Run dialog box opens 5 In the Open text box type D SP60A SP6I386 EXE where D is the drive letter of your CD DVD drive 6 Click OK 7 Install the Windows ...

Страница 241: ...ically go to Step 2 2 Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Update tab 7 Click Check Now The Connect window opens 8 Install available updated dev...

Страница 242: ... 98 Windows Me or Windows XP the System Restoration Kit automatically reinstalls the hardware device drivers and some programs as well If you are reinstalling Windows 2000 reinstall the hardware device drivers by following the instructions in Reinstalling device drivers on page 221 and reinstall your programs by following the instructions in Reinstalling programs on page 238 You can install the re...

Страница 243: ...uctions step you through the operating system installation 5 When you are finished reinstalling Windows 2000 reinstall your device drivers by following the instructions in Reinstalling device drivers in Windows 98 Windows Me Windows 2000 or Windows XP on page 222 Reinstalling Windows NT 4 0 To reinstall Windows NT 4 0 1 With Disc 2 of the System Restoration Kit in the CD DVD drive restart your com...

Страница 244: ... Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 If there is a Find More button at the bottom of the window complete the list of available ...

Страница 245: ...lling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions To reinstall a program from a CD 1 Place the program CD in your CD DVD drive 2 Complete the program reinstallation by following the instructions included with the program CD ...

Страница 246: ...240 Chapter 16 Restoring Software www gateway com ...

Страница 247: ... software issues This chapter also includes information about Telephone support Automated troubleshooting systems Tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 33 for more information about how to get help Help and Support For more information on troubleshooting click Start then select Help and Support or Help ...

Страница 248: ...e memory bay cover or Mini PCI cover while your computer is turned on while the battery is installed and while the modem cable and AC power adapter are connected Make sure you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 147 ...

Страница 249: ...ears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem If you added or removed modules or peripheral devices review the installation procedures you performed and make sure you followed each instruction If an error occurs in a program consult the program s printed documentation or the online help Important Do not try to tr...

Страница 250: ...e diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start then selecting All Programs then Gateway Utilities Help and Support For more information on PC Doctor click Start then select Help and Support or Help ...

Страница 251: ... audio CD does not produce sound Make sure the CD label is facing up Make sure the volume controls are turned up For more information see Adjusting the volume in Windows XP on page 76 and Adjusting the volume in Windows Me Windows 2000 and Windows 98 on page 80 Make sure mute controls are turned off To make sure mute is turned off In Windows XP click Start then select Control Panel Click Sounds Sp...

Страница 252: ...own and restart your computer The DVD s regional code and your computer s regional code may not match Regional codes help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the regional code on the disc and the regional code for the DVD drive must match The regional code on your DVD drive is determined by delivery address for your computer The regional cod...

Страница 253: ...Device Manager The Device Manager opens 3 Click View select Resources by type then double click Interrupt request IRQ All IRQs and their hardware assignments are displayed To check IRQ usage in Windows Me Windows 2000 and Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens If you do not see the System icon click view all control panel options 2 Double cl...

Страница 254: ... in Windows Me and Windows 98 1 In the Device Manager check the device properties for a resource conflict A resource conflict appears as a black exclamation point in a yellow circle 2 Remove the device you are trying to install then determine which one of the existing devices or ports you can disable 3 In the Device Manager double click Ports click the port you want to disable then click Propertie...

Страница 255: ...ecking the hard drive for errors on page 211 If errors are detected and corrected try using the diskette again You receive a Non system disk or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure the diskette you are using is IBM compatible The indicator on the diskette drive is lit continuously Remove the diskette from the drive If the indicator stays on...

Страница 256: ...rive using Disk Cleanup For more information see Using Disk Cleanup on page 210 Empty the Recycle Bin by right clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop up menu If possible save your files to a diskette or another drive If the hard drive is full copy any files not regularly used to diskettes or other backup media then delete them from the hard drive You receive a D...

Страница 257: ... to make sure that the connections have been made correctly If you have the call waiting feature on your telephone line make sure it is disabled Make sure your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Make sure you do not have a problem with your modem For information about solving modem problems see Modem on page 253 You recei...

Страница 258: ...lick the receive button in your e mail program Make sure your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Keyboard The external keyboard does not work Make sure the keyboard cable is plugged in correctly Try a keyboard that you know works to make sure the keyboard port works If you spilled liquid in the keyboard turn off the compu...

Страница 259: ...ry You receive a Memory error message Make sure the memory modules are inserted correctly in the memory bay slot For more information see Installing memory on page 148 Use diagnostic programs to help determine if a memory module is failing For more information see Installing memory on page 148 You receive a Not enough memory error message Close all programs then restart the computer Modem Your mod...

Страница 260: ...l settings are correct To check the dialing properties in Windows Me and Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Modems icon click view all control panel options 2 Click Double click the Modems icon then click Dialing Properties The Dialing Properties window opens 3 Make sure all settings are correct Disconnect any answe...

Страница 261: ...g technical difficulties Contact your ISP technical support for help See if the modem works with a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may ...

Страница 262: ...d by the computer Make sure the line connected to the modem is working and plugged into the appropriate port on the modem Use the Setup poster to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came...

Страница 263: ... the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error the modem did not pass diagnostics Contact Gateway technical support The modem is noisy when it dials and connects When your modem tries to connect to another m...

Страница 264: ...he Modems icon The Modems Properties dialog box appears 3 Click the General tab select your modem then click Properties 4 Adjust the Speaker volume control 5 Click OK Mouse The external mouse does not work Make sure that the mouse cable is plugged in correctly Try a mouse you know is working to make sure the mouse port works Shut down and restart your computer The external mouse works erratically ...

Страница 265: ...for the PC Card For more information see your PC Card s documentation Make sure that the PC Card you installed is not causing a system resource conflict For more information on resource conflicts see Device installation on page 247 Power Your computer is not working on AC power Make sure your AC power adapter is connected correctly to your computer For more information see Connecting the AC adapte...

Страница 266: ...nnected to the proper port Most printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the connector and cable for bent or broken pins Reinstall the printer driver Use the manual that came with your printer for instructions on installing the printer driver If the printer you want to print to is not the de...

Страница 267: ... Printers and Faxes icon click Switch to Classic View 2 Click double click the Printers and Faxes icon The Printers and Faxes window opens 3 Double click the icon for the printer you want to use 4 Select Printer If there is a Use Printer Offline option on the menu click it to clear the check mark OR Select Printer If there is a Connect option on the menu click it to connect to the printer To make ...

Страница 268: ...s power interrupted or was incorrectly shut down Windows Me and Windows 98 automatically run ScanDisk at startup when the computer was incorrectly shut down ScanDisk fixes errors on the hard drive to minimize data loss To prevent ScanDisk from running when you start your computer make sure you always shut down by selecting Shut Down from the Start menu Sound You are not getting sound from the spea...

Страница 269: ...rrectly connected The LCD panel has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Technical Support to identify whether a repair or replacement is justified based ...

Страница 270: ...y refer to the manufacturer documentation and technical support resources If you have how to questions about using a program consult Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site Consult the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your issue ...

Страница 271: ...rged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question Refer to Before calling Gateway Technical Support on page 264 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Centra...

Страница 272: ...e following resources The printed or online manual that came with your hardware or software In many cases additional product information and online manuals for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee ba...

Страница 273: ...grams including Microsoft Word Excel and PowerPoint www gateway com country Gateway CD Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject ...

Страница 274: ...268 Chapter 17 Troubleshooting www gateway com ...

Страница 275: ...near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer cas...

Страница 276: ...placeable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock alw...

Страница 277: ...s are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on a...

Страница 278: ...he destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Please contact Gateway for service...

Страница 279: ...tter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructi...

Страница 280: ...00 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your a...

Страница 281: ...he telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipme...

Страница 282: ...exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emis...

Страница 283: ...to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utilit...

Страница 284: ...is well below the RF exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual European Union The following information is only applicable to systems labeled with the CE mark European d...

Страница 285: ...Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R TTE directive European States qualified under wireless approvals European States with restrictions on u...

Страница 286: ...requency DTMF signaling This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the ...

Страница 287: ...tem label Operational guidelines for 2 4 GHz band wireless equipment if equipped This equipment uses the 2 4 GHz ISM frequency band The ISM band is the industrial scientific and medical device band Devices that might also use this band are microwave ovens other LAN devices amateur radio stations licensed premises radio stations and non licensed specified low power radio stations Prior to setting u...

Страница 288: ...be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ...

Страница 289: ...ection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up t...

Страница 290: ...s are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not ...

Страница 291: ...business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking So...

Страница 292: ...286 Appendix A Safety Regulatory and Legal Information www gateway com ...

Страница 293: ...09 charge indicator 2 charge status 106 conserving power 112 installing 109 installing second 110 low battery warning 121 managing power 112 monitoring charge 106 121 recalibrating 108 recharging 16 107 release latch 8 secondary 110 bays battery 8 109 hard drive 8 memory 9 Mini PCI 153 module 144 second battery 110 BaySwap 144 Bluetooth 185 187 192 break key 26 brightness 26 broadband Internet con...

Страница 294: ... 162 170 S PDIF 161 166 serial 6 161 168 speaker 3 160 170 S Video out 161 168 TV out 6 161 167 USB 7 159 166 VGA 161 168 video out 6 161 167 168 controls brightness 25 copying files and folders 47 61 text and graphics 61 copyright notice 285 Customer Service 264 265 Accounting 265 Sales 265 Warranty 265 customizing 127 cutting files and folders 47 61 text and graphics 61 D data transfer speed 188...

Страница 295: ...haring 180 viewing contents 45 viewing files and folders 46 DVD 5 8 75 cleaning 246 drive 75 drive eject button 5 inserting 75 playing 87 replacing drive module 145 troubleshooting 245 E electrostatic discharge ESD 147 e mail 64 70 address 70 checking for messages 71 sending 70 emergency startup diskette 203 EmPower power adapter 112 Error checking 211 249 Ethernet 184 186 191 connecting 31 jack 4...

Страница 296: ...ace 209 defragmenting 213 indicator 23 replacing 152 scanning for errors on 211 troubleshooting 250 headphone jack 3 160 170 help online 37 using 34 HelpSpot 34 Getting Started 35 playing a video 36 starting 34 Hibernate mode 118 119 home office network 180 HPNA 184 186 190 hyperlinks 67 I IEEE 802 11b 185 187 installing battery 109 bay modules 110 144 CD DVD drive 144 diskette drive 144 docking s...

Страница 297: ...5 volume 25 Windows 25 L label Microsoft Certificate of Authenticity 8 system identification 9 LCD panel troubleshooting 253 LCD CRT key 26 lights battery 2 power 2 line in jack 3 160 170 line out jack 160 170 line protector 123 line tester 123 lock Kensington 3 124 159 166 M maintenance cleaning component exteriors 217 cleaning the case 217 cleaning the keyboard 218 cleaning the mouse 218 cleanin...

Страница 298: ...i player game playing 181 music library building 92 changing settings 93 MusicMatch building a music library 92 creating music files 90 editing track information 91 listening to Internet radio 94 playing audio CD 88 N navigation keys 25 network jack 4 troubleshooting 258 network equipment shopping list 190 Norton Antivirus 207 NTSC PAL out 96 161 167 numeric keypad 25 O online help 34 37 opening d...

Страница 299: ... modes 113 changing settings 114 121 connector 7 damaged cord 16 17 EmPower adapter 112 Hibernate mode 113 118 119 indicator 2 management 112 125 schemes 114 SpeedStep settings 119 Standby Resume 19 status pop up menu 26 troubleshooting 259 printer default 260 installing 32 parallel port 6 160 167 sharing 181 troubleshooting 260 printing documents 60 programs closing 61 opening 29 42 reinstalling ...

Страница 300: ... saver 137 troubleshooting 253 263 screen objects getting information 29 moving 29 selecting 29 Scroll Lock status indicator 23 26 system key 26 Search utility 53 searching for files and folders 51 52 security features Kensington lock 159 166 security while traveling 124 serial number 124 serial port 6 32 161 168 setting up safety precautions 269 shortcut menus accessing 29 shortcuts closing progr...

Страница 301: ...upport 265 tips before contacting 264 tutorial service 265 telephone line protector 123 line tester 123 receiving and viewing faxes 104 sending a fax 102 sending faxes from a program 104 setting up fax cover page 100 telephone support 264 title bar 44 touchpad 10 28 buttons 28 changing settings 139 clicking 29 double clicking 29 moving pointer 29 moving screen objects 29 opening files folders and ...

Страница 302: ...trols 76 80 mute 76 80 W waking up your notebook 19 WAV file 86 Web browser 64 67 Web page 67 Web site 67 connecting to 68 Gateway 38 window 43 close button 44 closing 61 maximize button 44 menu bar 44 minimize button 44 title bar 44 Windows desktop 40 locating device drivers in Windows NT 223 reinstalling device drivers in Windows 2000 222 reinstalling device drivers in Windows 98 222 reinstallin...

Страница 303: ...297 Me 235 updating device drivers in Windows XP 235 Windows key 25 Windows Media Player 82 wireless Ethernet 185 187 World Wide Web WWW 67 downloading files 69 write protection for diskettes 204 206 ...

Страница 304: ...298 ...

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