www.gateway.com
53
WARRANTY BOOKLET
Accidental Damage Protection Plan
SM
Consumer Electronics Products
This Gateway Accidental Damage Protection
SM
plan (“Plan”) provides for the repair of your Gateway
®
branded
consumer electronics products if it fails to perform to manufacturer specifications due to normal use and handling of the
product. The product covered by this Plan and the term of this Plan are described in your invoice and your invoice is
incorporated as part of this Plan. This Plan provides peace of mind by augmenting the limited warranty applicable to your
Gateway product under the Standard Terms of Sale and Limited Warranty Agreement and the Gateway Extended
Service
SM
plan.
Protection Period:
• The term of this Plan begins and ends when the Extended Service Plan you separately purchased for your Gateway
product begins and ends. However, this Plan will end prior to the expiration date when Gateway has, as a result of
service provided to you, replaced your Gateway product or incurred costs under this Plan equal to the original
purchase price of your Gateway product (as indicated in your invoice) and has completed repairs in progress.
What covered?
• Gateway will repair or replace eligible parts in your Gateway product that fail to perform to manufacturer’s
specifications due to normal use or handling during the term of this Plan. Eligible parts covered under this Plan consist
of components originally included in your Gateway product (including remote control devices). Replacement parts will
be new or serviceably used, comparable in function and performance to the original part.
• Product failures caused by normal use or handling consist of those caused by impacts, dropping, falls, spilled liquids,
immersion in liquids, power surges (when protected by an operational surge suppressor), extended display of still
images resulting in burned-in images, and similar causes.
• Gateway will arrange to ship replacement parts or products to and from you in the United States, and will pay the
shipping costs. Gateway will not reimburse you for shipping costs you incur.
What not covered?
• Product failures caused by fire, theft, disappearance, misplacement, reckless, abusive, willful or intentional conduct,
viruses or damage or loss caused during shipment between you and Gateway or its service providers.
• Any equipment or components that were not included in your Gateway product as sold by Gateway.
• Gateway products with altered, modified, or removed serial numbers.
• Product failures resulting from the use of your Gateway product in a manner for which it was not intended.
• Defects in materials and workmanship covered under the Limited Warranty for your Gateway product.
• Normal wear or cosmetic damage and/or other damage that does not affect functionality. This Plan does not cover
consumables, such as batteries and fuses, or the results of normal usage that do not materially alter the product
functionality, such as gradual image degradation, uneven screen aging, and pixel failure within designed
specifications.
• Product failures caused by your failure to follow all instructions contained in the product user guide or unauthorized
parts or service.
• Damages that occurred to your Gateway product before you purchased this Plan (a pre-existing condition).
• Product failures caused by natural disasters or casualties such as flood, wind, earthquake, lightning, fire, war or civil
insurrection, governmental seizure or destruction, or nuclear reaction, radiation or radioactive contamination.
Customer Requirements:
• You must contact Gateway to obtain service under this Plan.
• You must assist Gateway in diagnosing issues with your Gateway product and follow Gateway warranty processes. If
Gateway determines your product requires service, you must deliver it to a Gateway service facility. You are responsible
for properly packaging your product, paying all shipping costs, loss or damage to the product during shipping, and any
other taxes, fees or charges associated with transporting the product to a Gateway service facility. Gateway will pay the
costs of returning the product to you from the service facility. If your Plan includes in-home service, Gateway may, at its
discretion, dispatch a service representative to repair or replace the product. Replacement parts and products will be new
or serviceably used, comparable in function and performance to the original part.
• You are responsible for properly maintaining your product and protecting it from damage.
• You must obtain service from Gateway under this Plan. Gateway will not reimburse you for service performed by others.
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