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Quick Start & Troubleshooting Guide

Adding Software and Hardware

In the event you encounter a problem with a new program or hardware, please check the supplied documentation

as well as the manufacturer's website. For support, please contact the manufacturer's hotline. Gateway cannot be

held responsible for any damage caused by adding hardware or software.

Software

Before purchasing new programs, check that they can run on your computer. Each software

program has system requirements, such as the amount of memory or hard drive space

needed to run. These requirements can usually be found printed on the software box or on

the website for the software.

1. Check your computer's specifications

• System Information
Click on

Start

All Programs

Accessories

System Tools

System

Information

. Select an item and click on the

to display more options.

Note:

For a quick overview of your computer's specifications, please read the

model description on your computer's packaging.

2. Installing a program

When you install a new program, first read the instructions included with it as

installation instructions can vary from product to product.
a. Before installing any new program, be sure all other applications are closed.

b. Insert the CD or DVD. Most CDs or DVDs start automatically and display an installation screen. If the disc does

not start automatically:

c. Right-click on the disc's icon and select

Explore

. Double-click on the

Setup

(or

Install

) icon and follow the

on-screen instructions.

The printer has

generated an error

message

See your printer's manual for information about resolving error messages.

The printer is not

connected properly

Check that the cables are securely connected to the printer and computer.
Use a grounded AC power outlet (or power strip). Remember to shut down your

computer and printer before disconnecting or reconnecting any cables.

No power is supplied to

the printer

Plug the printer into a different wall socket.
Restart the computer and printer again and try printing to determine if the previous

socket was faulty.

The printer cable is

damaged

If you have another printer cable, try using it to determine if your printer cable is

faulty.

Your printer is not

installed correctly in

Windows

Try reinstalling your printer. See your printer's manual for information about

installing the printer in Windows.

Содержание DX4822

Страница 1: ...rity Offer 15 Gateway Recovery Management 16 Your Computer s Documentation 17 Playing Multimedia Files 18 First steps on the Net 20 Protecting your computer 20 Choose an Internet Service Provider 20 Network connections 21 Surf the Net 23 Helpdesk 25 Safe Computing 25 Maintenance 25 Updates 28 Security 28 Windows Remote Assistance 33 Diagnose Repair 34 Top Troubleshooting Cases 34 Miscellaneous Tro...

Страница 2: ...lease fill in the information and click Next The second window you ll see contains optional fields that will help us to provide you with a more personable customer service experience Another Option Another way to register your Gateway product is to visit our website at www gateway com register Choose your country and follow the simple instructions After we receive your product registration you wil...

Страница 3: ...same state as when you purchased it while giving you an option to retain all settings and personal data for later retrieval see page 46 for details Gateway InfoCentre To discover more about your computer please make sure you check Gateway InfoCentre the electronic user s guide installed on your computer You need to update the guide at least once online see page 17 for details Gateway Website Remem...

Страница 4: ...nplugged from the power outlet before disconnecting the power cable from the computer Three pin power cords are connected to a grounded power outlet The power outlet is easily accessible and as close to the computer as possible do not overload it with too many adapters If your computer uses an external AC adapter Do not cover or place objects on the AC adapter Allow the adapter to cool properly du...

Страница 5: ...ended periods Do not increase the volume to block out noisy surroundings decrease the volume if you cannot hear people speaking near you Ensure that the computer s ventilation slots and openings are never obstructed or covered Do not place the computer on a soft surface such as a carpet chair or bed that may block ventilation slots Do not push objects of any kind into ventilation or case slots as ...

Страница 6: ...ame as the Keyboard Mouse supplied with your computer Check your InfoCentre documentation to see your Keyboard Mouse specifications if they are different from those shown below 1 First check that the batteries for the keyboard and mouse are inserted correctly 2 Then identify the mouse Press the connect button on the receiver A Turn the mouse over Use a thin object such as a pen tip to press the co...

Страница 7: ...your text 8 Shift Use simultaneously with a letter key to enter capital letters 9 Esc Cancels most current tasks 10 Multimedia and special keys optional These keys usually across the top of the keyboard may allow you to activate and control the media player on your computer change volume and access special functions or websites Please update Gateway InfoCentre for information on your specific keyb...

Страница 8: ...nstalling the Remote Control and optional receiver Before starting Windows Media Center see page 18 prepare the remote control 1 If your computer does not feature an internal infrared receiver a USB receiver is required If supplied connect the USB receiver to a USB port on the computer 2 Insert the batteries into the remote control check the batteries are orientated correctly Remote Control Functi...

Страница 9: ...omit larger devices such as optical drives If your computer does not feature an optical drive and you wish to access files or install a program from an optical disc you will need additional equipment you may use either an external optical drive or a computer with an optical drive and a network connection i e add the optical drive as a resource that may be used over a network Read only ROM drives S...

Страница 10: ...s is dirty the optical drive may not function correctly Do not wipe the lens with a normal cloth Use a cotton swab to gently clean the lens The optical drive is classified as a Class 1 laser product Note This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by ...

Страница 11: ...ion so you may need to purchase an adapter or a DVI to Analog cable S Video TV Out Connection An S Video TV Out port allows you to connect a compatible television HDMI TV Out Connection An HDMI TV Out port allows you to connect a compatible display device such as a high definition television with a single easy to use connector Caution If you want to use your television s speakers you must change t...

Страница 12: ... User Account Control on page 33 Turning your Computer OFF Make sure all applications are closed before you turn off your computer Turning off your computer will ensure that a data is saved and it will use as little power as possible there may be a small power drain to charge batteries however your computer will take longer to start Once the computer has shut down switch OFF all external devices s...

Страница 13: ...rs down No power is required but your computer must be powered on normally before you may continue working Hybrid Sleep Hybrid sleep stores all activity on your computer s hard drive just like Hibernate but also keeps a copy in memory ready to start in a few seconds A small amount of power is still required to store the contents of the memory but the copy on the disk drive ensures that you work is...

Страница 14: ...at you can do with your old equipment Don t just throw it out Gateway encourages you to recycle Most computer equipment contains hazardous materials which are best kept out of landfills Through recycling many materials used in computers can be recovered and used again Many charitable organizations collect computer equipment other companies can repair and sell used computers Please refer to Environ...

Страница 15: ... the screen Windows Welcome Center The first time you turn on your computer the Welcome Center window opens The Welcome Center introduces you to the new features and tools of Windows You can access the Welcome Center later by clicking on Start Getting Started Internet Security Offer It is vital to protect your computer from viruses and attacks over the Internet see Security on page 28 An comprehen...

Страница 16: ...ed by on screen instructions Please read them carefully 1 Click on Start All Programs Gateway then click on Gateway Recovery Management Gateway Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents including Windows and all factory loaded software and drivers click Create factory default disc OR To create recovery discs for only the factory loaded softw...

Страница 17: ...rocess is complete Your Computer s Documentation User s Guide Gateway InfoCentre This guide is not the only reference for information about your computer InfoCentre your electronic user s guide contains information for your computer giving you the help you need directly on your screen You need to update this electronic user s guide in order to have specific information for the computer you have pu...

Страница 18: ...V tuner Other options allow you to create CDs or DVDs One or more media programs are installed on your computer Windows Media Player and optionally Windows Media Center are provided by Microsoft Other media programs may have been installed by Gateway to provide an improved media experience Windows Media Player Windows Media Player may be used to play MP3 or WMA audio files CDs or most video files ...

Страница 19: ... work with the media programs installed on your computer or may require specific programs Files that include DRM functions may only play in specific programs e g iTunes Windows Media Player or only on devices certified for use with the each type of file Other formats may require a specific audio or video codec that may not have been installed on your computer Codecs A codec is software that is use...

Страница 20: ...f the Internet as the connection speed is low and connection time is typically charged per hour DSL e g ADSL DSL Digital Subscriber Line is an always on connection that runs over the phone line As DSL and phone do not use the same frequencies you can use your telephone at the same time you are connected to the Internet this requires a micro filter on each telephone socket to avoid interference To ...

Страница 21: ...ng a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings Components of a Wireless LAN To set up your Wireless network at home you need to have the following Access point router Access points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless network M...

Страница 22: ...r to share a wired Internet connection with the members of an ad hoc wireless network This is the method of connection if you do not possess an Access Point router Turning On Off a WiFi Network Connection If your computer does not feature a WiFi button you may turn your wireless network on or off or control what is shared over the network with the network management options Click on Start Control ...

Страница 23: ...ingle browser window by switching from one site to another through tabs at the top of the browser frame 7 Quick tabs Select and navigate through open tabs by displaying thumbnails of them all in a single window 8 Favorites Center Manage your favorite websites your browsing history and your RSS Feed subscriptions in just a few clicks 9 RSS feeds Allow you to keep up with your favorite websites in a...

Страница 24: ...rmation when you want it right on your computer s desktop Simply click on the Google Desktop search icon to start the program Note To learn more about Google products and features visit www google com Gateway Website To get you started why not visit our website www gateway com Gateway is dedicated to provide you with on going personalized support Check out our Support section to get help tailored ...

Страница 25: ... you tick Scan for and attempt recovery of bad sectors your computer will carry out the physical error checking when you next restart your computer Click on Start to proceed Disk Cleanup The Disk Cleanup Wizard helps free up space on your disk drive It searches your drive and displays unused files such as temporary Internet files files in the Recycle Bin and other temporary files that you may safe...

Страница 26: ...on will automatically appear Free some Space on your Hard Disk Drive 1 Empty the Recycle Bin When you delete a file from your computer Windows places it in the Recycle Bin All the deleted files remain there until you decide to permanently delete them from your computer or to restore them to their original location Double click on the Recycle Bin on the Windows desktop and click on Empty Recycle Bi...

Страница 27: ...ng Windows System Restore from the Windows desktop Click on Start All Programs Accessories System Tools System Restore If you cannot access the Windows desktop 1 Press the Alt F10 key upon start up when the Gateway logo appears This will open the Recovery Program 2 Select Windows System Restore and click on Next Your computer will automatically restart and open System Restore System Restore option...

Страница 28: ...vered everyday keeping your security applications and operating system up to date is crucial Norton Internet Security combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been downloaded and installed on your system To keep your computer safe with all the latest programs please perform the following actions Updat...

Страница 29: ...t acts as a shield to protect your Internet connection from unwanted connections some of which may attempt to take control of your computer to install or re distribute viruses or malicious programs Each connection to your computer is monitored programs that attempt to receive information without your permission are detected and the firewall will display an alert You can then decide if you will all...

Страница 30: ...dictionary Try to select especially strong unique passwords for protecting activities like online banking Keep your passwords in a safe place and try not to use the same password for every service you use online Change passwords on a regular basis at least every 90 days This can limit the damage caused by someone who has already gained access to your account If you notice something suspicious with...

Страница 31: ...mes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted One of the easiest ways to get the tip off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary Additionally many banks and services use fraud prevention systems that ...

Страница 32: ...our computer from programs from the internet trying to access your computer this sometimes is necessary to allow access for program updates downloads etc Windows Updates If you have an active Internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improve your computing experien...

Страница 33: ...wser s security settings to determine how much or how little information you are willing to accept from a Web site To access Internet Explorer security settings 1 In Internet Explorer click on Tools Internet Options 2 In the Privacy tab move the slider up or down to select a setting How do I know when my computer is at risk If the Action Center reports an alert or if your computer behaves erratica...

Страница 34: ... Safe Computing section page 25 to get the most of your computer and prevent problems in the future Nothing displays on the screen page 34 The screen freezes when the Gateway logo displays page 36 The screen freezes when the Windows logo displays page 36 The Windows desktop displays but the operating system is not stable page 37 The screen displays applications but they crash or run erratically pa...

Страница 35: ...the monitor is lit Test the power socket 1 Plug any other electrical device on the wall socket and check if it works 2 If it does not your wall socket is may be faulty Try to reset your computer 1 Unplug the power cable from the wall socket and keep the power button pressed for at least ten seconds 2 Then release it connect the power cable again and press the power button to turn on your computer ...

Страница 36: ...uter Press the ESC key to while the computer starts to display some details Set the BIOS to default settings Press Del when starting your computer to enter the BIOS This controls the hardware of your computer You should only enter the BIOS if you are an advanced user or when asked to do so by a qualified technician 1 Select Exit in the top menu using the arrow keys or mouse if available 2 Select t...

Страница 37: ...ng new software may cause conflict with your existing software If your computer does not function correctly after you have installed new programs try to uninstall them Click on Start Control Panel Programs Programs and Features Did you notice strange behaviour in Internet browser or email program Most problems affecting Internet applications and potentially your whole operating system are caused b...

Страница 38: ...ing correctly Please also check the recommendations on the previous case page 37 if the steps below do not help solve your problem Close programs using Windows Task Manager If you cannot close your programs by clicking on the cross in the top right corner of the screen try using the Task Manager 1 Press the Ctrl Alt Del keys simultaneously or right click on an empty space on the taskbar and select...

Страница 39: ...yboard properly c Switch your computer ON 3 Your cordless keyboard is not properly connected a Check that the receiver is connected properly see page 6 b If your receiver uses a USB connector try to connect it to another port c Also check your batteries My Mouse Does Not Work 1 Your mouse is not properly connected Follow the same procedure as for checking keyboard connection 2 The mouse needs to b...

Страница 40: ...s large stereo speakers power adapters halogen lighting with built in power supply or motor driven appliances Faulty fluorescent light assemblies or the proximity to high voltage lines can also cause distorted images Place your computer as far as possible from these sources If there is no source of interference or removing the source of interference does not alleviate the symptoms please refer to ...

Страница 41: ...is clean and scratch free e Make sure the CD is not copy protected Some audio CDs include a copy protection mechanism to avoid illegal copying This mechanism prevents the CDs from being played or copied on a computer In this case playback is only possible on conventional CD or DVD players Internet In order to get the best possible Internet connection ensure that you Always connect to a grounded po...

Страница 42: ... and your modem use the same line 3 There is no dial tone a Disconnect your modem and plug in a telephone to check the integrity of your telephone line If you can hear a normal dialling tone on the phone then your modem or cable may be defective b Check that the dialling type is correctly set up for your country Click on Start Control Panel Change the View by option to Large icons then select Phon...

Страница 43: ...is having technical difficulties Try again later or check with your ISP whether the service is available 3 Using several ISPs or email accounts can cause problems Check that you have selected the correct ISP for the account you are attempting to use 4 Your Internet account settings may have been changed a Disconnect from the Internet Close Windows Mail and any other applications b Check your conne...

Страница 44: ...th it as installation instructions can vary from product to product a Before installing any new program be sure all other applications are closed b Insert the CD or DVD Most CDs or DVDs start automatically and display an installation screen If the disc does not start automatically c Right click on the disc s icon and select Explore Double click on the Setup or Install icon and follow the on screen...

Страница 45: ...P please refer to the documentation provided with the card 3 External hardware device Installing a new hardware device such as a printer scanner joystick etc is not a complicated task Each type of device has its own installation specifications so please check the documentation provided with each device to know how to install it properly Remember to shut down your computer and device before disconn...

Страница 46: ...a previous state when everything was working correctly For instructions see Returning to a previous system condition on page 47 4 Reset your system to its factory condition If nothing else has solved the problem and you want to reset your system to factory condition see Returning your system to its factory condition on page 48 Recovering pre installed software and drivers As a troubleshooting step...

Страница 47: ...get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Help For more information about using Microsoft System Restore click Start then click Help and Support Type windows system restore in the Search Help box then press Enter To return to a restore point 1 Click on Start Control Panel Action Center ...

Страница 48: ... be recovered to Caution Continuing the process will erase all files on your hard drive 4 Click on OK The recovery process begins by restarting your computer then continues by copying files to your hard drive This process may take a while but a Gateway Recovery Management screen shows you its progress When the recovery has finished a dialog box prompts you to restart your computer 5 Click on OK Yo...

Страница 49: ...f not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the in...

Страница 50: ...antenna that is installed outdoors is subject to licensing Low power Radio transmitter type devices radio frequency RF wireless communication devices operating in the 2 4 GHz band and or 5 15 5 35 GHz band may be present embedded in your computer system This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices...

Страница 51: ...ystem EN60950 1 Product Safety If your computer includes a telecommunication network board the input output socket is classified as Telecommunication Network Voltage TNV 3 Note for computers equipped with wireless controllers and wired modems Hereby Gateway declares that the wireless devices provided with this computer include a low power radio transmitter in full compliance with the essential req...

Страница 52: ... or the local electrical authorities if you are unsure of the type of power cord to use in your country Cables For cables which are not delivered with the Product in the computer s packaging The EMC performance of the system is guaranteed only if the cable and interface use efficient shielding The use of shielded interface cable is required for USB IEEE1394 serial printer game analog or digital au...

Страница 53: ... and Sec 1040 11 for COMPLETE laser products Because exposure to laser radiation is extremely hazardous under no circumstances should the user attempt to disassemble the laser device PACKAGING The packaging of this product is compliant with the European Environmental Directive 94 62 EC from December 20 th 1994 and its equivalent in the French Legislation by the Decree 98 638 from july 20 th 1998 C...

Страница 54: ...cal and Electronic Equipment WEEE Directive requires that used electrical and electronic products must be disposed of separately from normal household waste in order to promote reuse recycling and other forms of recovery and to reduce the quantity of waste to be eliminated with a view to reducing landfill and incineration The crossed out dustbin logo is there to remind you that these products must...

Страница 55: ... in use then that person may also use the SOFTWARE on a portable or home computer 2 Copyright The SOFTWARE is owned by Gateway or its suppliers and is protected by United States copyright laws and international treaty provision Therefore you must treat the SOFTWARE like any other copyrighted material e g a book or musical recording except that you may transfer the CD and or DVD disc portion of the...

Страница 56: ...DSL 20 42 DVI port 11 E Electronic Program Guide 19 Email 43 Environment 54 Epilepsy warning 5 Error checking 25 eSATA 11 External hardware devices 45 F Firewall 29 32 FireWire 11 G Google Desktop 23 H HDD Hard Disk Drive Free space 25 Management 26 HDMI 11 Health precautions 5 Helpdesk 25 I IEEE 1394 11 InfoCentre 7 21 Infrared receiver 8 11 Interference 40 51 Internal hardware 35 Internet Connec...

Страница 57: ...ftware Removing software 26 Software License 55 Speakers 8 Spyware 29 Storage 13 S Video 11 System requirements 44 System Restore 27 38 System tools Disk Cleanup 25 Disk Defragmenter 25 Error checking 25 Windows System Restore 27 T Task Manager 38 Troubleshooting Display 40 Internet 41 Keyboard 39 Mouse 39 Printer 43 Sound 40 Top cases 34 TV tuner 11 18 TV Out 11 U Uninstalling hardware 9 Update A...

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