HD-3WXL Operation and Installation Manual
12
ERROR CODES
Charge Error
The LCD displays “CHARGE ERROR”. This error indicates that the HD-3WXL failed to charge
to the determined power level necessary to successfully erase the media in the degaussing
chamber.
Note:
The media will stay in the degaussing chamber until a successful erase
sequence has been completed.
Action:
Turn off the HD-3WXL for one minute and restart. (Turning off the power to the HD-
3WXL will clear the error.) If the error repeats, have the power mains checked and also check
the HD-3WXL to make sure the power setting is set to match the power mains. If error persists,
call customer support.
Door Open Error
The LCD displays “DOOR OPEN”. This error indicates that the Media Entrance Door is not
completely closed. The HD-3WXL checks to see if the Media Entrance Door is closed just
before the media is to be erased. Once the door is closed, the HD-3WXL will automatically
continue the erase function.
Action:
Check Media Entrance Door for obstructions.
Gauss Error
The LCD displays “GAUSS ERROR”. This error indicates the erasing field may not have been
adequate to effectively erase the media in the degaussing chamber. Media will not be ejected.
Action:
Turn off the HD-3WXL for approximately one minute. Turning off the power to the HD-
3WXL will clear the error. Turn the HD3-WXL back on. To initiate the degauss cycle with media
already in the degaussing chamber, push the Media Entrance Door open and let it close. The
media in the degaussing chamber will be erased and only released with a successful degauss.
has finished. If error persists, call customer support.
Overheat Error
The LCD displays “OVERHEAT”. This error indicates the internal temperature has risen to a
level that may be harmful to the HD-3WXL.
Action:
When the HD-3WXL indicates an overheat error, it will inhibit any further operation until
the HD-3WXL returns to an acceptable temperature. Leave the HD-3WXL powered on as the
chassis fan will help reduce the heat inside the HD-3WXL. When the temperature is low
enough, the HD-3WXL will return to normal operation. If this error persists, call customer
support.
EJECTING MEDIA AFTER AN ERROR
To retrieve media that has remained in the degaussing chamber due to an error:
Step 1:
Turn the HD-3WXL OFF.
Step 2:
Turn the HD-3WXL ON. (by pressing the POWER button).
