Introduction: Resetting Your iQue
1.6
Chapter 1 Introduction
Resetting Your iQue
You may need to perform a reset if your handheld no longer responds to stylus taps or button presses. A soft reset allows your
handheld to get a fresh start, similar to rebooting a PC. All records and entries are retained after a soft reset.
To perform a soft reset:
1. Unscrew the head of the stylus to access the reset tip tool, shown below.
2. Use the tool to press and release the Reset button inside the hole on the back of the handheld.
Stylus
Reset Tip Tool
Reset Button
A hard reset erases all records and entries stored in your handheld. Never perform a hard reset unless a soft reset does not correct
your problem. When you perform your next HotSync
®
operation, you can restore any data that you previously synchronized to your
computer.
To perform a hard reset:
1. Press the
Reset
button as described above.
2. Immediately after you release the
Reset
button, press and hold the
Power
button until you see the Palm Powered™
logo. Then release the
Power
button.
3. When a message appears on the screen warning that all data stored on the handheld is about to be erased, do one
of the following:
• Complete the hard reset by pressing the upper half of the scroll button on the front of the handheld. The Digitizer
screen appears.
• Press any other button to perform a soft reset.
NOTE:
When you perform a hard reset, the current date and time are retained. Formats, preferences, and other settings
are restored to their factory default settings.