G&G WatchBot, Руководство пользователя

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30 WatchBot Home Security Camera - User Guide
ActiveX controls are small programs, sometimes called add-ons, that are used on the Internet.
They can enhance your browsing experience by allowing interactive content or they can help
with tasks such as installing security updates. Some websites require you to install ActiveX
controls to see the site or perform certain tasks on it. When you visit such a site, Internet
Explorer asks if you want to install the ActiveX control.
ActiveX is not required when using other browsers such as Firefox, Chrome or Safari, however
features are much more limited.
(See section 4 for details).
My video image appears jerky or freezes temporarily and controls are sluggish...
You may be experiencing problems with network bandwidth. The image frame rate is
subjected to the following factors: 1). network bandwidth; 2). PC performance, network
environment and display preference setting (brightness, theme, etc.); 3). the number of
visitors (Too many visitors will slow down the image frame rate.); 4). choice of switch or hub
(Try using a Switch for multiple IP Camera Servers rather than a Hub).
Why do I get a pop-up prompt ‘Failed to connect to the device…’?
This prompt only appeared in the case of using multiple cameras. Enter the Multi-Device
Settings page (login as administrator) to check the Device setting is correct or not.
When one of the multiple cameras is disconnected, the color changes to yellow and this popup
appears.
I can’t access my WatchBot camera on the internet...
1) ActiveX controls may not be installed correctly (see FAQ ‘I have no picture / Problems
with ActiveX Controller’).
2) The port used is blocked by Firewall or Anti-virus software. Please check and try again.
3) Port mapping has not been successful. There are two possible solutions:
•
Go to Administrator | UPnP Settings. Check the box next to ‘Use UPnP to Map Port’, Click
Submit and ensure you see the ‘Success’ message.
• If your router has Virtual Map (Port Mapping) functions enabled, enter router setting
page and manually add WatchBot’s IP and port to the Virtual Map list. (See Appendix)
The WatchBot Camera Tool can’t find the camera...
Confirm the power supply is connected. Check the yellow light on the RJ45 Port (power
indication light) and the green light (network indication light) are both on or not.
Try temporarily disabling your Firewall/Anti-Virus. A firewall often blocks unrecognised data.
Does the WatchBot camera work with any third-party software?
Yes it does. Details of Windows, Macintosh and Mobile software can be found on the support
website at www.watchbotsupport.co.uk
Unknown or unresolvable issues...
Press RESET button on the camera base for 5 seconds and then release, to restore the factory
default state, then try reconnecting. Note: You will lose all saved settings.