G&G WatchBot, Руководство пользователя

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29 WatchBot Home Security Camera - User Guide
5 Frequently Asked Questions (FAQs)
As well as these FAQs, please visit the WatchBot Support Website
at www.watchbotsupport.co.uk
I have forgotten the administrator username and/or password...
To reset the administrator username and password, Press and hold down the ‘RESET’ button
on the camera base for 5 seconds. Release, and the username and password will be reset back
to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: No password
The Camera Tool icon doesn’t appear on my Desktop.
This is a problem with Windows Vista and Windows 7; particulary 64bit operating systems.
Check the following two places for ‘ IPCamera.exe ’, then manually create a Desktop shortcut:
C:\Windows\System32\ or if you have a 64bit system - C:\Windows\SysWOW64\
I’m having problems setting up the IP Address...
Check whether the IP address of the Camera server shares the same subnet as your work
station: Click My Computer > Control Panel>Network & Dial-up Connections > LAN > Attributes
>Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the
same subnet when configuring IP Camera IP address manually.
I get ‘Subnet does not match. Dbl-click to change’ in the Camera Tool window...
Left-click on the error message (it will turn blue), then right-click and choose ‘Network
Configuration’. Check the box that says ‘Obtain IP Address using DHCP Server’ and click OK.
I’m unable to access IP Camera via web browser...
Double Check to ensure that your HTTP server software is configured and running properly. If
you’re running any firewall software, make sure it’s allowing inbound connections to port 80.
Also, if you happen to be using a cable/DSL router, make sure you’ve set up port forwarding
properly (consult your router’s documentation for more information). If none of these seem
to be the problem, it’s also possible that your ISP is blocking inbound connections to port 80.
Many IPS’s have done this because of internet worms such as Code Red, If this is the case, you
willl have to setup your HTTP server on an alternate port (such as 81).
I have no picture/Problems with ActiveX Controller...
Some WatchBot camera functions such as recording and audio require ActiveX controls to be
enabled. If you experience any issues with enabling ActiveX on your computer, please visit
http://windows.microsoft.com/en-GB/windows-vista/Why-does-Internet-Explorer-block-
some-ActiveX-controls for more assistance.